Re: [rt-users] [request-tracker-maintainers] Bug#809376: rt4-fcgi: support systemd init natively
Am 30.12.2015 um 00:37 schrieb Dominic Hargreaves: > Hi Chris, > > Thanks for this. I noticed that your service unit file does not include > any mention of a dependency on mysql or postgresql; something that was > recently added to the init script exactly for systemd compatibility. > Do you know if this should be added to the unit file too? > > Cheers, > Dominic. Hi Dominic, actually the Restart=on-failure and RestartSec=5 lets spawn-fcgi try to connect to the database every 5 seconds. As this works for both, database on the same host and database on a remote host, I think this is the better solution. Chris
Re: [rt-users] INET6 - bug
On 29 Dec 2015, at 16:36, Marcelo Calado | TBS TAX Services wrote: Hi There, I've been having this error after the Fetchmail has flushed my mails: Subroutine IO::Socket::INET6::sockaddr_in6 redefined at /usr/share/perl5/Exporter.pm line 67. at /usr/share/perl5/IO/Socket/INET6.pm line 21. I googled around a bit and came across many solutions that classified this as a bug and which was fixed in version 2.69. None of that refers to anything that is part of RT. That's a version number for the *OBSOLETE* Perl module IO::Socket::INET6. Does anyone have the official fix for this? I've seen some blog posts but would like to know the right way to go about fixing this. Nothing should be using IO::Socket::INET6. It is abandoned (note https://bitbucket.org/shlomif/perl-io-socket-inet6/overview) and has been superseded by IO::Socket::IP. If you can't convert whatever is using it to use IO::Socket::IP, I guess you could upgrade to to the last version but it would be a bit like running Windows ME: no one else uses it *BECAUSE IT'S SHODDY*, no one cares about any bugs you might run into, and nothing else you want to run will accommodate the quirky exercise in inscrutable nostalgia.
[rt-users] Scrip to Assign Ticket Field Value from User field
Hi There! First off I am NOT a programmer and a newbie to perl:) I'd like to create a Scrip that looks at the requestor's (of course... presuming, that was created before), if it matches, the scrip will assign some ticket field values from User field values. This scrip will fill up fields as a Users.Address, Users.City, Users.MobilePhone, eg from Users (requestor) to ticket fields (TicketCustomField.Address, TicketCustomField.City, e.g.). I've looked at some of the sample scrips available on the website Could somebody give me some tips, or point me in the right direction? Thanks Marcelo Calado.
[rt-users] INET6 - bug
Hi There, I've been having this error after the Fetchmail has flushed my mails: Subroutine IO::Socket::INET6::sockaddr_in6 redefined at /usr/share/perl5/Exporter.pm line 67. at /usr/share/perl5/IO/Socket/INET6.pm line 21. I googled around a bit and came across many solutions that classified this as a bug and which was fixed in version 2.69. Does anyone have the official fix for this? I've seen some blog posts but would like to know the right way to go about fixing this. RT 4.2 Centos 6.7 Thanks! Marcelo Calado.
Re: [rt-users] Using 2 mail address for all ques
Oh, so.. You do need to setup a mailbox for rt-comment and rt-correspondance as they are, in fact, email accounts needing a mailbox for fetchmail to poll. Just to be clear. Worth noting -- although I do specify the Queue as 'IT General' -- RT overrides this and adds the Reply or Correspondance to the correct ticket, no matter the queue. I could probably clean this up as it is leftover from my initial build and testing, but it works fine so I have left it. Fetchmailrc on my end accounts: root@jamie:~# cat /etc/fetchmailrc set daemon 60 set invisible set no bouncemail set syslog set logfile /var/log/fetchmail.log poll oa-internal.domain.com protocol imap username "rt-correspondance" password "password" mda "/opt/rt4/bin/rt-mailgate --no-verify-ssl --queue 'IT General' --action correspond --url http://jamie.domain.com/"; no keep poll oa-internal.domain.com protocol imap username "rt-comment" password "password" mda "/opt/rt4/bin/rt-mailgate --no-verify-ssl --queue 'IT General' --action correspond --url http://jamie.domain.com/"; no keep #other mailboxes below here, specifically for enabling email to support (and other departments) to open tickets. On Tue, Dec 29, 2015 at 1:30 PM, Trev wrote: > Yes, > > RT parses the ticket id in the subject line to then apply the comments > or correspondence based on the correct ticket id number (located in the > subject line). > > I am using fetchmail as well... without problems at this point... > running on debian. > > As I add queues, I am sure to keep the default Reply Address and Comment > Address address fields blank and RT will use the defaults. > > Currently have about 40 queues, some are using email accounts to create > tickets with, some are not, but every queue uses the default Reply Address > and Comment Address. > > Rt 4.10.12 on Debian. > >I hope this helps. > > Trev > > On Tue, Dec 29, 2015 at 3:03 AM, Asanka Gunasekera < > asanka_gunasek...@yahoo.co.uk> wrote: > >> Hi Trevor, thank you for the reply, that is great! but as per >> >> http://kb.mit.edu/confluence/pages/viewpage.action?pageId=151106427 >> >> RT users the mail address in a particular way to sort the correspondence >> and comments, does this works in your case? >> >> I am using fetchmail to retrieve mail, do I need to change the mail >> client? Can you direct me to an document to get this going? >> >> I am sorry if this sounds out of the way, what are the precautions that I >> need to change the current set-up? >> >> Thanks and Best Regards >> >> >> On Mon, 28/12/15, Trev wrote: >> >> Subject: Re: [rt-users] Using 2 mail address for all ques >> To: "Asanka Gunasekera" >> Cc: "RT-List" >> Date: Monday, 28 December, 2015, 19:31 >> >> You can >> use a shared rt-correspondance@ and rt-comment@ address. RT >> will use the ticket # when reading to modify the ticket >> accordingly. >> I have about 30 >> or so queues, and I use common rt-correspondance@ and >> rt-comments@ as you are asking about, without >> issue. >> Trev >> On Mon, Dec 28, 2015 at >> 6:42 AM, Asanka Gunasekera >> wrote: >> Hi just >> wondering whether it is possible to use just 2 email >> addresses for all the queues. Once for correspondence and >> another for comment. In my RT implementation I have about 25 >> queus and each queue needs minimum of 1 dedicated mail >> account. If above is possible please let me know guide hot >> to achieve this! >> >> >> >> Thanks and Regards >> >> >> >
Re: [rt-users] Using 2 mail address for all ques
Yes, RT parses the ticket id in the subject line to then apply the comments or correspondence based on the correct ticket id number (located in the subject line). I am using fetchmail as well... without problems at this point... running on debian. As I add queues, I am sure to keep the default Reply Address and Comment Address address fields blank and RT will use the defaults. Currently have about 40 queues, some are using email accounts to create tickets with, some are not, but every queue uses the default Reply Address and Comment Address. Rt 4.10.12 on Debian. I hope this helps. Trev On Tue, Dec 29, 2015 at 3:03 AM, Asanka Gunasekera < asanka_gunasek...@yahoo.co.uk> wrote: > Hi Trevor, thank you for the reply, that is great! but as per > > http://kb.mit.edu/confluence/pages/viewpage.action?pageId=151106427 > > RT users the mail address in a particular way to sort the correspondence > and comments, does this works in your case? > > I am using fetchmail to retrieve mail, do I need to change the mail > client? Can you direct me to an document to get this going? > > I am sorry if this sounds out of the way, what are the precautions that I > need to change the current set-up? > > Thanks and Best Regards > > > On Mon, 28/12/15, Trev wrote: > > Subject: Re: [rt-users] Using 2 mail address for all ques > To: "Asanka Gunasekera" > Cc: "RT-List" > Date: Monday, 28 December, 2015, 19:31 > > You can > use a shared rt-correspondance@ and rt-comment@ address. RT > will use the ticket # when reading to modify the ticket > accordingly. > I have about 30 > or so queues, and I use common rt-correspondance@ and > rt-comments@ as you are asking about, without > issue. > Trev > On Mon, Dec 28, 2015 at > 6:42 AM, Asanka Gunasekera > wrote: > Hi just > wondering whether it is possible to use just 2 email > addresses for all the queues. Once for correspondence and > another for comment. In my RT implementation I have about 25 > queus and each queue needs minimum of 1 dedicated mail > account. If above is possible please let me know guide hot > to achieve this! > > > > Thanks and Regards > > >
Re: [rt-users] script problem with ticket create.
norman writes: >Hi. >I seem to be missing something. >there is no "on correspond auto-reply to requester" script that i can >see, Only the script i laid out earlier. >If i disable the following script, it fixes the issues but also disables >my aupo-reply on create. >The script is laid out as follows with the code added that i had been >given earlier in this thread. >Condition: "user defined", with the following code in the "custom >condition" box. This makes me think your correspondence is going to the create address. What are your mail aliases? Do the comment/correspondent have the ticket # in the subject line? /jeff The information contained in this e-mail is for the exclusive use of the intended recipient(s) and may be confidential, proprietary, and/or legally privileged. Inadvertent disclosure of this message does not constitute a waiver of any privilege. If you receive this message in error, please do not directly or indirectly use, print, copy, forward, or disclose any part of this message. Please also delete this e-mail and all copies and notify the sender. Thank you. For alternate languages please go to http://bayerdisclaimer.bayerweb.com
Re: [rt-users] Using 2 mail address for all ques
Hi Trevor, thank you for the reply, that is great! but as per http://kb.mit.edu/confluence/pages/viewpage.action?pageId=151106427 RT users the mail address in a particular way to sort the correspondence and comments, does this works in your case? I am using fetchmail to retrieve mail, do I need to change the mail client? Can you direct me to an document to get this going? I am sorry if this sounds out of the way, what are the precautions that I need to change the current set-up? Thanks and Best Regards On Mon, 28/12/15, Trev wrote: Subject: Re: [rt-users] Using 2 mail address for all ques To: "Asanka Gunasekera" Cc: "RT-List" Date: Monday, 28 December, 2015, 19:31 You can use a shared rt-correspondance@ and rt-comment@ address. RT will use the ticket # when reading to modify the ticket accordingly. I have about 30 or so queues, and I use common rt-correspondance@ and rt-comments@ as you are asking about, without issue. Trev On Mon, Dec 28, 2015 at 6:42 AM, Asanka Gunasekera wrote: Hi just wondering whether it is possible to use just 2 email addresses for all the queues. Once for correspondence and another for comment. In my RT implementation I have about 25 queus and each queue needs minimum of 1 dedicated mail account. If above is possible please let me know guide hot to achieve this! Thanks and Regards