Re: [rt-users] Making one-time CC permanent CC on ticket creation?

[Sinapius, Vinzenz]

Hi Alex,

You could use a scrip, something like: 
https://rt-wiki.bestpractical.com/wiki/AddWatchersOnCorrespond

Cheers,
Vinzenz
Vinzenz Sinapius
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Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von 
Alex Hall
Gesendet: Donnerstag, 10. November 2016 23:29
An: rt-users 
Betreff: [rt-users] Making one-time CC permanent CC on ticket creation?

Hello list,
I really want to make one-time CC/admin CC people into permanent CCs. I've been 
all through share/html/Tickets/Create.html, since that's where the form for new 
tickets points, and I can't find where it actually makes the tickets. I thought 
all I'd have to do is adjust a few arguments and rewirte the text hints, but 
that isn't proving to be the case at all. Is there an easier way of doing what 
I want? Did I miss the obvious in Create.html? Thanks for any suggestions.

--
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

[rt-users] Making one-time CC permanent CC on ticket creation?

[Alex Hall]

Hello list,
I really want to make one-time CC/admin CC people into permanent CCs. I've
been all through share/html/Tickets/Create.html, since that's where the
form for new tickets points, and I can't find where it actually makes the
tickets. I thought all I'd have to do is adjust a few arguments and rewirte
the text hints, but that isn't proving to be the case at all. Is there an
easier way of doing what I want? Did I miss the obvious in Create.html?
Thanks for any suggestions.

-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

[rt-users] Safe to upgrade from MySQL5.5?

[Alex Hall]

Hello all,
I think I already know the answer, but I want to be sure. I'm running MySQL
5.5 on Debian 8, RT 4.4.1. I want to go to 5.6 or 5.7 to enable full text
search. Are there any potential problems in doing this? Does RT use any
aspect of MySQL that would be affected by any of the changes made in MySQL
between 5.5 and 5.7? Is there anything else, aside from backing up, I
should know or consider before upgrading? Thanks.

-- 
Alex Hall
Automatic Distributors, IT department
ah...@autodist.com
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

Re: [rt-users] Different signature per queue

[Emmanuel Lacour]

Le 10/11/2016 à 14:49, John Angel a écrit :
>> Here I use the callback
>>  rt/local/html/Callbacks/MyCompany/Elements/MessageBox/Default with the
>> following content:
> That's great help and works like a charm, many thanks Emmanuel.
>
>

nice to hear :)

-- 
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Phone: +33 (0) 1 43 35 00 37-   Fax: +33 (0) 1 43 35 00 76
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-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

Re: [rt-users] Different signature per queue

[John Angel]

> Here I use the callback
>  rt/local/html/Callbacks/MyCompany/Elements/MessageBox/Default with the
> following content:

That's great help and works like a charm, many thanks Emmanuel.


-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

Re: [rt-users] view articles/assets in main menu

[Martin Wheldon]

Hi Tomas,

You need to assign the ShowAssetsMenu right to the relevant user/group.
Obvoiusly I'm making the assumption that the user is a Priviledged user.

Best Regards

Martin

On 2016-11-10 09:46, Stehlík Tomáš wrote:

Hello,

another simple question - how can I show articles / assets for
standard user (not root) in main menu? There is only „home page",
„search" and „tools".

Thank you

Tomas Stehlik

__


-
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017

[rt-users] view articles/assets in main menu

[Stehlík Tomáš]

Hello,
 
another simple question - how can I show articles / assets for standard user 
(not root) in main menu? There is only "home page", "search" and "tools". 
 
Thank you
 
Tomas Stehlik-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - January 9-11 2017