Re: [rt-users] trouble upgrading from RT 3.8.8 to 4.0.0
I figured out I have to run the configure script before make upgrade. Thanks, -at
[rt-users] apache httpd segfaults
My RT 3.8.8 has lost its prettiness. It's text-based now, no colors or graphics, only text. It does work, but it isn't pretty. No buttons, only links. The only errors I can find are in the Apache httpd log, and it seems each time I click on a link within RT, I get a message like this in my httpd error log: [Fri Jan 21 16:05:06 2011] [notice] child pid 32708 exit signal Segmentation fault (11) I use postgres 8.4 on the backend. Would appreciate any suggestions for troubleshooting this. Best, Aleksey
Re: [rt-users] apache httpd segfaults
On Fri, Jan 21, 2011 at 4:12 PM, Aleksey Tsalolikhin
atsaloli.t...@gmail.com wrote:
My RT 3.8.8 has lost its prettiness. It's text-based now, no colors
or graphics, only text. It does work, but it isn't pretty. No
buttons, only links.
The only errors I can find are in the Apache httpd log, and it seems
each time I click on a link within RT, I get a message like this in my
httpd error log:
[Fri Jan 21 16:05:06 2011] [notice] child pid 32708 exit signal
Segmentation fault (11)
I use postgres 8.4 on the backend.
Would appreciate any suggestions for troubleshooting this.
This is on CentOS 5.5 and Apache httpd 2.2
strace of the apache httpd process shows the following:
open(/usr/lib/perl5/5.8.8/PerlIO.pm, O_RDONLY) = 60
ioctl(60, SNDCTL_TMR_TIMEBASE or TCGETS, 0x7fff0aee6850) = -1 ENOTTY
(Inappropriate ioctl for device)
lseek(60, 0, SEEK_CUR) = 0
read(60, package PerlIO;\n\nour $VERSION = ..., 4096) = 4096
lseek(60, 382, SEEK_SET)= 382
lseek(60, 0, SEEK_CUR) = 382
close(60) = 0
stat(/opt/rt3/bin/../local/lib/PerlIO/scalar.pmc, 0x7fff0aee6c00) =
-1 ENOENT (No such file or directory)
stat(/opt/rt3/bin/../local/lib/PerlIO/scalar.pm, 0x7fff0aee6ac0) =
-1 ENOENT (No such file or directory)
stat(/opt/rt3/bin/../lib/PerlIO/scalar.pmc, 0x7fff0aee6c00) = -1
ENOENT (No such file or directory)
stat(/opt/rt3/bin/../lib/PerlIO/scalar.pm, 0x7fff0aee6ac0) = -1
ENOENT (No such file or directory)
stat(/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/PerlIO/scalar.pmc,
0x7fff0aee6c00) = -1 ENOENT (No such file or directory)
stat(/usr/lib64/perl5/site_perl/5.8.8/x86_64-linux-thread-multi/PerlIO/scalar.pm,
0x7fff0aee6ac0) = -1 ENOENT (No such file or directory)
stat(/usr/lib/perl5/site_perl/5.8.8/PerlIO/scalar.pmc,
0x7fff0aee6c00) = -1 ENOENT (No such file or directory)
stat(/usr/lib/perl5/site_perl/5.8.8/PerlIO/scalar.pm,
0x7fff0aee6ac0) = -1 ENOENT (No such file or directory)
stat(/usr/lib/perl5/site_perl/PerlIO/scalar.pmc, 0x7fff0aee6c00) =
-1 ENOENT (No such file or directory)
stat(/usr/lib/perl5/site_perl/PerlIO/scalar.pm, 0x7fff0aee6ac0) = -1
ENOENT (No such file or directory)
stat(/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/PerlIO/scalar.pmc,
0x7fff0aee6c00) = -1 ENOENT (No such file or directory)
stat(/usr/lib64/perl5/vendor_perl/5.8.8/x86_64-linux-thread-multi/PerlIO/scalar.pm,
0x7fff0aee6ac0) = -1 ENOENT (No such file or directory)
stat(/usr/lib/perl5/vendor_perl/5.8.8/PerlIO/scalar.pmc,
0x7fff0aee6c00) = -1 ENOENT (No such file or directory)
stat(/usr/lib/perl5/vendor_perl/5.8.8/PerlIO/scalar.pm,
0x7fff0aee6ac0) = -1 ENOENT (No such file or directory)
stat(/usr/lib/perl5/vendor_perl/PerlIO/scalar.pmc, 0x7fff0aee6c00) =
-1 ENOENT (No such file or directory)
stat(/usr/lib/perl5/vendor_perl/PerlIO/scalar.pm, 0x7fff0aee6ac0) =
-1 ENOENT (No such file or directory)
stat(/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/PerlIO/scalar.pmc,
0x7fff0aee6c00) = -1 ENOENT (No such file or directory)
stat(/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/PerlIO/scalar.pm,
{st_mode=S_IFREG|0644, st_size=979, ...}) = 0
open(/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/PerlIO/scalar.pm,
O_RDONLY) = 60
ioctl(60, SNDCTL_TMR_TIMEBASE or TCGETS, 0x7fff0aee6850) = -1 ENOTTY
(Inappropriate ioctl for device)
lseek(60, 0, SEEK_CUR) = 0
read(60, package PerlIO::scalar;\nour $VER..., 4096) = 979
lseek(60, 108, SEEK_SET)= 108
lseek(60, 0, SEEK_CUR) = 108
close(60) = 0
stat(/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/auto/PerlIO/scalar/scalar.so,
{st_mode=S_IFREG|0755, st_size=11024, ...}) = 0
stat(/usr/lib64/perl5/5.8.8/x86_64-linux-thread-multi/auto/PerlIO/scalar/scalar.bs,
0x2b8fb08059a0) = -1 ENOENT (No such file or directory)
--- SIGSEGV (Segmentation fault) @ 0 (0) ---
chdir(/etc/httpd) = 0
rt_sigaction(SIGSEGV, {SIG_DFL, [], SA_RESTORER|SA_INTERRUPT,
0x2b8f9056bb10}, {SIG_DFL, [], SA_RESTORER|SA_RESETHAND,
0x2b8f9056bb10}, 8) = 0
kill(8729, SIGSEGV) = 0
rt_sigreturn(0x2219)= 0
--- SIGSEGV (Segmentation fault) @ 0 (0) ---
my httpd config for rt has not changed, I still have
Location /NoAuth/images
SetHandler default
/Location
Re: [rt-users] apache httpd segfaults
Thank you, I found I got RT back to normal after commenting out mod_wsgi (python) in the httpd.conf. There is some conflict between the two. We'll sort this out. Thanks!! :) Aleksey
[rt-users] documentation patch for README doc
Hi. Upgrading from RT 3.8.2 to 3.8.8 on CentOS 5.5. Following the README and the UPGRADING docs, I ran make upgrade which died with: All dependencies have been found. /opt/local/bin/ginstall -c -m 0755 -o root -g www -d /opt/rt3/etc make: /opt/local/bin/ginstall: Command not found make: *** [config-install] Error 127 I fixed this by running ./configure ; make upgrade. Suggest change of: As a user with permission to install RT in your chosen installation directory, type: make upgrade This will install new binaries, config files and libraries without overwriting your RT database. to As a user with permission to install RT in your chosen installation directory, type: ./configure make upgrade This will install new binaries, config files and libraries without overwriting your RT database. Best, Aleksey
[rt-users] rt-mailgate: how to give the Everyone pseudogroup the privelege CreateTicket ?
Hi. I am configuring an email gateway for RT 3.8.2. rt-mailgate fails with: /opt/rt3/bin/rt-mailgate: connecting to https://rt.example.com/rt//REST/1.0/NoAuth/mail-gateway not ok - Could not load a valid user The fine manual states, You also need to give the Everyone pseudogroup the privilege CreateTicket on all queues that rt-mailgate will be using, because mail requests are by default unauthenticated. How do I give Everyone this privilege, please? I don't see Everyone in my RT Web interface when logged in as root, nor do I see any mention of Everyone in $RT_HOME/etc/ ? Best, Aleksey ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-mailgate: how to give the Everyone pseudogroup the privelege CreateTicket ?
On Fri, May 8, 2009 at 4:54 PM, Aleksey Tsalolikhin atsaloli.t...@gmail.com wrote: The fine manual states, You also need to give the Everyone pseudogroup the privilege CreateTicket on all queues that rt-mailgate will be using, because mail requests are by default unauthenticated. How do I give Everyone this privilege, please? In RT Web interface, Configuration - Global - Group rights - Everybody Thanks Trengo on the IRC channel! I'd like to add this to the manual... or have it added... which would be appropriate and what would be the next step, please? Best, -at ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] is it possible to set up a external database query using user's input while opening ticket?
Hi. If a user provides some input while opening a new ticket, into a textbox in the form, in pulling data from an external source using an External module (like Groups.pm) ? For example, I want the use to supply company name and location, and the external query will fetch all the stores that particular company operates at that location. Or would we have to change RT source code to do that? Thanks, Aleksey -- Aleksey Tsalolikhin UNIX System Administrator I get stuff done! http://www.lifesurvives.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to learn RT? (I need to add custom database query)
Thank you, Emmanuel for the RTFM pointer, my new tickets now include a Custom Field with values fetched from an external source. Woo-hoo! :) Next question - and this is what my boss really wants - is to have multiple text boxes where the user provides input, and then they click search and another custom field, of type select a value, or select multiple values is populated from an external sources based on the input provided in the first few text boxes. For example, the user input might be: company and city, and the select menu would contain all the stores operated by $company in $city. And user needs to be able to change the value of $city, for example, and click refresh or submit, and the list of stores would change. Can RT do that, please? How? Best, Aleksey ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to learn RT? (I need to add custom database query)
Hi. So I've just installed RT 3.8.1. I've never used RT before though I did install RT 2 a couple of years ago for somebody. My boss asked me how can we make it so that each ticket includes some custom information fetched from a separate database. For example, circuit id, from a list of all the different circuits we have. My question is - how should I learn RT? I have the book but it covers RT 2, not RT 3. Is it worthwhile to read the book? Or should I head straight for the Wiki? I've already gone through the FAQ... and I am about to look at the blog. Thanks, Aleksey -- Aleksey Tsalolikhin UNIX System Administrator I get stuff done! http://www.lifesurvives.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] installing RT with PostgreSQL yields invalid privilege type USAGE for table error
Hi. I just downloaded rt-3.8.1 and am trying to install in on CentOS 5.2 with PostgreSQL 8.1.11 make initialize-database exists with error: Working with: Type: Pg Host: localhost Name: rt3 User: rt_user DBA:postgres Now creating a Pg database rt3 for RT. Done. Now populating database schema. Done. Now inserting database ACLs Couldn't finish 'acl' step. ERROR: Couldn't run SQL query: GRANT USAGE, SELECT, UPDATE ON attachments_id_seq TO rt_user; ERROR: ERROR: invalid privilege type USAGE for table make: *** [initialize-database] Error 255 [EMAIL PROTECTED] rt-3.8.1]# So I re-ran this command as: rt3=# GRANT SELECT, UPDATE ON attachments_id_seq TO rt_user; GRANT rt3=# MySQL.com docs say USAGE is synonym for no privileges. Does anybody know the PostgreSQL equivalent for no priveleges, please? Best, Aleksey -- Aleksey Tsalolikhin UNIX System Administrator I get stuff done! http://www.lifesurvives.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] installing RT with PostgreSQL yields invalid privilege type USAGE for table error
I think I am OK... if anybody knows to the contrary, please let me know. rt3=# \du List of roles Role name | Superuser | Create role | Create DB | Connections | Member of ---+---+-+---+-+--- ... rt_user | no| no | no| no limit| (3 rows) rt3=# Best, Aleksey ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] installing RT with PostgreSQL yields invalid privilege type USAGE for table error
On Tue, Dec 2, 2008 at 2:36 PM, Ruslan Zakirov [EMAIL PROTECTED] wrote: USAGE for sequences has been added in Pg 8.2. Replace GRANT USAGE, SELECT, UPDATE with GRANT SELECT, UPDATE in etc/acl.Pg. Thanks, Ruslan! that's what I did. But now I get HTTP 500 internal server error when I try to access my RT for the first time. My httpd error log reads: DBD::Pg::st execute failed: ERROR: permission denied for relation users at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 505. RT::Handle=HASH(0x2aea5f3f0590) couldn't execute the query 'SELECT * FROM Users WHERE LOWER(Name) = LOWER(?)' at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 518 Please advise? Thanks, Aleksey ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] what's the username to log in? root/password does not work
Hi. Did the root password change from 'password' ? I cannot log in... I am trying root with password password as per the docs, but I am getting Your username or password is incorrect In httpd logs, I see HTTP 200 OK, POST /rt/ HTTP/1.1 200 What's happening, please? -- Aleksey Tsalolikhin UNIX System Administrator I get stuff done! http://www.lifesurvives.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] what's the username to log in? root/password does not work
On Tue, Dec 2, 2008 at 5:04 PM, Glenn Sieb [EMAIL PROTECTED] wrote: rt_user should have *all* permissions on the tables--it is, after all, the user controlling the database. Thanks, Glenn. Here is what I ran. Did I miss anything? I tried putting in CREATE as Ruslan suggested but had to take it out as Postgres said ERROR: invalid privilege type CREATE for table So here is what I did run: \connect rt3; GRANT SELECT, UPDATE, DELETE on attachments_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on Attachments TO rt_user; GRANT SELECT, UPDATE, DELETE on Attributes TO rt_user; GRANT SELECT, UPDATE, DELETE on attributes_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on queues_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on Queues TO rt_user; GRANT SELECT, UPDATE, DELETE on links_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on Links TO rt_user; GRANT SELECT, UPDATE, DELETE on principals_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on Principals TO rt_user; GRANT SELECT, UPDATE, DELETE on groups_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on Groups TO rt_user; GRANT SELECT, UPDATE, DELETE on scripconditions_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on ScripConditions TO rt_user; GRANT SELECT, UPDATE, DELETE on transactions_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on Transactions TO rt_user; GRANT SELECT, UPDATE, DELETE on scrips_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on Scrips TO rt_user; GRANT SELECT, UPDATE, DELETE on acl_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on ACL TO rt_user; GRANT SELECT, UPDATE, DELETE on groupmembers_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on GroupMembers TO rt_user; GRANT SELECT, UPDATE, DELETE on cachedgroupmembers_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on CachedGroupMembers TO rt_user; GRANT SELECT, UPDATE, DELETE on users_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on Users TO rt_user; GRANT SELECT, UPDATE, DELETE on tickets_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on Tickets TO rt_user; GRANT SELECT, UPDATE, DELETE on scripactions_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on ScripActions TO rt_user; GRANT SELECT, UPDATE, DELETE on templates_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on Templates TO rt_user; GRANT SELECT, UPDATE, DELETE on objectcustomfieldvalues_id_s TO rt_user; GRANT SELECT, UPDATE, DELETE on ObjectCustomFieldValues TO rt_user; GRANT SELECT, UPDATE, DELETE on customfields_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on CustomFields TO rt_user; GRANT SELECT, UPDATE, DELETE on objectcustomfields_id_s TO rt_user; GRANT SELECT, UPDATE, DELETE on ObjectCustomFields TO rt_user; GRANT SELECT, UPDATE, DELETE on customfieldvalues_id_seq TO rt_user; GRANT SELECT, UPDATE, DELETE on CustomFieldValues TO rt_user; GRANT SELECT, UPDATE, DELETE on sessions TO rt_user; Thanks, Aleksey ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] what's the username to log in? root/password does not work
Woo-hoo! That did it! So to summarize, for anybody reading this in the list archives, the solution was to remove USAGE from etc/acl.Pg and then to re-run make init and make initdb. Thanks!! Aleksey On Tue, Dec 2, 2008 at 6:18 PM, Ruslan Zakirov [EMAIL PROTECTED] wrote: do make install, files for init step are used from destination dir. On Wed, Dec 3, 2008 at 5:14 AM, Aleksey Tsalolikhin [EMAIL PROTECTED] wrote: On Tue, Dec 2, 2008 at 6:11 PM, Ruslan Zakirov [EMAIL PROTECTED] wrote: As you stopped at ACL step during initialization of the DB then your DB just has no data. Ok. That makes sense. I tried updating etc/acl.Pg as you suggested but my make still fails: [EMAIL PROTECTED] rt-3.8.1]# grep GRANT etc/acl.Pg push @acls, GRANT SELECT, UPDATE ON $table TO $db_user; push @acls, GRANT SELECT, INSERT, UPDATE, DELETE ON $table TO $db_user; [EMAIL PROTECTED] rt-3.8.1]# [EMAIL PROTECTED] rt-3.8.1]# make initdb /usr/bin/perl sbin/rt-setup-database --action init --dba postgres --prompt-for-dba-password In order to create or update your RT database, this script needs to connect to your Pg instance on localhost as postgres Please specify that user's database password below. If the user has no database password, just press return. Password: Working with: Type: Pg Host: localhost Name: rt3 User: rt_user DBA:postgres Now creating a Pg database rt3 for RT. Done. Now populating database schema. Done. Now inserting database ACLs Couldn't finish 'acl' step. ERROR: Couldn't run SQL query: GRANT USAGE, SELECT, UPDATE ON attachments_id_seq TO rt_user; ERROR: ERROR: invalid privilege type USAGE for table make: *** [initialize-database] Error 255 [EMAIL PROTECTED] rt-3.8.1]# What gives? Where is it getting USAGE? Thanks, Aleksey -- Best regards, Ruslan. -- Aleksey Tsalolikhin UNIX System Administrator I get stuff done! http://www.lifesurvives.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
