Re: [rt-users] Organization Change
Ive written up how I recovered from this problem. See: http://ausfestivus.wordpress.com/2010/10/13/recovering-from-a-changed-organization-value-in-request-tracker-mysql/ On 8 October 2010 23:47, Ruslan Zakirov r...@bestpractical.com wrote: Organization change influence links and you have to update the table in the DB. 2010 10 8 08:50 пользователь Andrew Best festi...@gmail.com написал: Afternoon, I've just realised that an RT instance that was upgraded and migrated to a new host had a change of $Organization during the upgrade/migration. The list archives mention a wiki article which tells you how to fix this but I havent been able to find the article. Has anyone got a link handy? -- Never be afraid to try something new. Remember, amateurs built the ark, and professionals built the Titanic. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Update Ticket Subject on Comment/Reply
Morning all, Is it possible to change/update the subject on a ticket when a user comments or replies? At the moment the staff need to go into the ticket basics and update the subject manually. It would save them time if they could change/fix the subject of a ticket when they are commenting or replying to it. cheers Andrew -- Never be afraid to try something new. Remember, amateurs built the ark, and professionals built the Titanic. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Organization Change
Afternoon, I've just realised that an RT instance that was upgraded and migrated to a new host had a change of $Organization during the upgrade/migration. The list archives mention a wiki article which tells you how to fix this but I havent been able to find the article. Has anyone got a link handy? Regards Andrew -- Never be afraid to try something new. Remember, amateurs built the ark, and professionals built the Titanic. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Upgrade 3.2.2 to 3.8.7
Exactly what I did after posting this. In combination with the Wiki entry I posted I successfully did a test upgrade. I was mightly impressed with the performance and the ease of the upgrade. Nice work from the people that made it so painless. Thank you. The only problem we had at the end was the Owner field displaying ALL requesters in the DB. Its a privs issue though. Once I revoked all the privs and set them up again from scratch the problem went away. Is there a method to reset all privs on an RT instance? Ive also got a priv I cannot revoke. I have a group with the AdminCustomFields priviledge. I get a canonicalization error when I try and revoke it. Sorry I dont have the full error in front of me at the moment. Anyone got any suggestions? cheers Andrew On 10 June 2010 19:28, Robert Grasso robert.grasso...@cedrat.comrobert.grasso%2...@cedrat.com wrote: once you have untarred the RT 3.8.7 transport archive, in the resulting rt-3.8.7 directory, you should read the UPGRADING and UPGRADING.mysql documents : they contains the answers to all your questions (they guided me successfully for my own upgrade) -Message d'origine- De : rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] De la part de Andrew Best Envoyé : 10 juin 2010 03:58 À : rt-users@lists.bestpractical.com Objet : [rt-users] Upgrade 3.2.2 to 3.8.7 Im in the process of preparing to upgrade an ancient RT 3.2.2 instance to 3.8.7. The plan is pretty straight forward. Run up new Ubuntu 10.04 host, install and configure blank 3.8.7 instance as per Ubuntu packages. Dump database on old 3.2.2 host, import database onto new Ubuntu host. Run necessary upgrade scripts. Just like http://wiki.bestpractical.com/view/MigrateToNewServer. What I would like assistance with is determining what order of upgrades I need to run to get the database to upgrade successfully. I have read about the rt-setup-database which looks like it should do what needs to be done automagically. Perhaps there's some caveats im missing? Can anyone share a clue? -- Never be afraid to try something new. Remember, amateurs built the ark, and professionals built the Titanic. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgrade 3.2.2 to 3.8.7
Here is the exact error message. Invalid right. Couldn't canonicalize right 'AdminCustomFields' In the list of New rights there is a right called 'AdminCustomField' so somehow we have this non-existent right in our config. I'm looking around for fixes now. As a note, if I revoke this right BEFORE I do the migration it is removed from the group without a problem. On 10 June 2010 20:57, Andrew Best festi...@gmail.com wrote: Ive also got a priv I cannot revoke. I have a group with the AdminCustomFields priviledge. I get a canonicalization error when I try and revoke it. Sorry I dont have the full error in front of me at the moment. Anyone got any suggestions? -- Never be afraid to try something new. Remember, amateurs built the ark, and professionals built the Titanic. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Upgrade 3.2.2 to 3.8.7
Im in the process of preparing to upgrade an ancient RT 3.2.2 instance to 3.8.7. The plan is pretty straight forward. Run up new Ubuntu 10.04 host, install and configure blank 3.8.7 instance as per Ubuntu packages. Dump database on old 3.2.2 host, import database onto new Ubuntu host. Run necessary upgrade scripts. Just like http://wiki.bestpractical.com/view/MigrateToNewServer. What I would like assistance with is determining what order of upgrades I need to run to get the database to upgrade successfully. I have read about the rt-setup-database which looks like it should do what needs to be done automagically. Perhaps there's some caveats im missing? Can anyone share a clue? cheers Andrew -- Never be afraid to try something new. Remember, amateurs built the ark, and professionals built the Titanic. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Building an older RT instance for testing
Morning all, I have been tasked with performing two changes to an existing RT-3.4.2 instance: - install RTFM - upgrade to the latest and greatest RT To achieve this I would like to replicate the clients current production environment (yes its old but its what Ive got): - FC3 - Apache/2.0.53 - mod_perl1.99 (aka bastardised Redsplat v2.0) So, ive run up my FC3 test box, patched it (insert laugh here) and ensured that the same RPMs are installed on the test box as are on the prod box. The issue I have now is, that after ive run the 'make testdeps' and 'make fixdeps' and installed all the pre-reqs from CPAN, im ending up with a missing mod_perl2.pm when I start apache. I suspect that what is happening is that i'm getting newer modules from CPAN than when the prod environment was built and these newer modules depend on mod_perl2. I cant figure out how to confirm this though. So, my question is really, am I flogging a dead horse here? I need to replicate the production environment before touching it and I don't like my chances of doing that reliably. Can anyone suggest an alternative strategy for getting RTFM installed safely? After all these problems I suspect that the prospects of upgrading to the latest and greatest RT are virtually nil. -- There is no gravity the world sucks. - William Gibson - Pattern Recognition ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
