Re: [rt-users] shredding attachments based on date
On 2016-12-19, JON 'BOLI' COPELAND wrote: > you can shred based on sql query, such as > > ./rt-shredder --plugin "Tickets=query,Queue = 'Support' and Status = > 'deleted';limit,5000" --sqldump /root/bup9.sql --force > > ...so you can change the query as you see fit. Hi Jon, thanks for your reply, yes I'd seen this but this is using the tickets plugin so I believe will shred the entire ticket. I want to use the Attachments plugin, which according to the documentation has no SQL query support, you appear to only be able to select based on name or size. Or am I wrong? cheers, Andy.
[rt-users] shredding attachments based on date
Hi all, I'd like to remove attachments older than x months from the database and thought probably rt-shredder is the tool for this (its not something I've used before). Having googled this a bit and checked "rt-shredder --plugin help-Attachments" for instructions it looks like it may not be possible to use date, can anyone advise? Otherwise I guess I need to delete them directly from MySQL, not sure if this will make a mess of RT though, thanks for any help, Andy.
[rt-users] An internal RT error has occurred on People tab
Hi all, our RT system has been suffering from this annoying problem for months where, only sometimes, when you go to the "People" tab of a ticket it displays the error "An internal RT error has occurred". In the system logs I see: Sep 8 09:30:16 rt RT: [22413] Can't call method "head" on an undefined value at /usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm line 261. Stack: [/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:261] [/usr/local/lib/perl5/site_perl/RT/Action/SendEmail.pm:232] [/usr/local/share/rt44/html/Ticket/ModifyPeople.html:122] [/usr/local/share/rt44/html/Ticket/autohandler:66] [/usr/local/lib/perl5/site_perl/RT/Interface/Web.pm:696] [/usr/local/lib/perl5/site_perl/RT/Interface/Web.pm:375] [/usr/local/share/rt44/html/autohandler:53] Every time I think I've fixed this by removing/modifying a Scrip a week or so later it comes back. As of today I've finally realised why I keep thinking I've fixed it, because without modifying anything in the config a simple restart of Apache makes the error go away, which seems really weird :(. Which I've investigated a little but I really don't understand the error and haven't found any similar issues reported. Now I'm prepared to imagine this could all be due to something I've done wrong, ie config, custom Scrip etc. Other than the problem itself my main concerns are, firstly the error doesn't give me sufficient information to identify the root cause (maybe to someone more expert in RT it does!) and secondly by restarting Apache the error goes away temporarily. For now I've scheduled a nightly restart of Apache. If anyone has any clue as to whats going on or can suggest any further trouble shooting steps what would be great! OS FreeBSD 10.1 RT 4.4.1 (previously had exactly the same issue with 4.2.12) Perl v5.20.3 Apache 2.4.23 thanks in advance, Andy.- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017
Re: [rt-users] change default https to http
> Hi Fernando, > > your virtual host in Apache is missing the config required for RT, you need > to follow the instructions here: > > https://docs.bestpractical.com/rt/4.2.12/web_deployment.html > > thanks, Andy.- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] change default https to http
Hi Fernando, changing between HTTP and HTTPS is configured in your web server. The only thing you can configure in RT is the URL and port RT uses for links in the GUI and that it puts in emails as links, which obviously need to match how you have your web server configured in order for the links to work. Ie see WebBaseURL and WebPort here: https://docs.bestpractical.com/rt/4.2.12/RT_Config.html thanks, Andy.- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] Web GUI allow resolve stalled tickets
Hi Jon,
great! thanks for the tip! By adding the Lifecyle config to
RT_SiteConfig and adding a line:
# loc{label}
'stalled -> resolved' => { label => 'Resolve', update => 'Comment' },
I've got the menu item I wanted :)
many thanks, Andy.-
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* Los Angeles - September, 2016
[rt-users] Web GUI allow resolve stalled tickets
Hi, I've been working on a solution whereby a ticket is marked stalled if the last update is from a non-internal email address. By this I can work out if a ticket has been awaiting customer action, and if it has and has not been updated in X days I can auto close that ticket via rt-crontool by searching for stalled tickets etc. It seems to work quite nicely but I've just noticed that in the web GUI you cannot directly resolve stalled tickets which is annoying as it makes resolving tickets a 2 step process for our support team. Can I customise the web GUI to show "resolve" on the actions menu for stalled tickets easily? Or if anyone has any other take on my original problem and solution all suggestions welcomed :) thanks in advance, Andy. PS We're running RT 4.2.12- RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] Send Mail Scrip problems
Hi Ken, thanks for replying. Actually I seem to have found a way to get it working but without really understanding what I have done :P. Please see my second post with the issue described slightly more clearly (I think). http://lists.bestpractical.com/pipermail/rt-users/2009-March/058001.html If you have any ideas what I have done any why it works with the later config it would be great to know! Thanks Andy. Quoting Ken Crocker : > Andy, > > >Did you remember to insert a "blank" line after the "to:" line. > When you replace "Subject:", "From:", or "to:" (header replacement > line) you MUST insert a blank line between them and the body of your > template. >Hope this helps. > > Kenn > LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] custom template probs using RT::Group
Hi,
On RT 3.8.2 I am trying to use the example here:
http://wiki.bestpractical.com/view/SendEmailAction
When I try and use the section in the template as described in the wiki:
To: { my $GroupObj = RT::Group->new($user);
$GroupObj->LoadUserDefinedGroup('Group Name');
$GroupObj->MemberEmailAddressesAsString()}
it doesn't work for me, I see this error in the system messages file:
Mar 16 00:01:52 alpha RT: RT::Users=HASH(0x16b0a97c) was created
without a CurrentUser. Any RT object which is subclass of RT::Base
must be created with a RT::CurrentUser or a RT::User object as the
first argument. (/usr/local/lib/perl5/site_perl/5.8.9/RT/Base.pm:108)
Mar 16 00:01:53 alpha RT: Template parsing error:
RT::Users=HASH(0x16b0a97c) was created without a CurrentUser at
/usr/local/lib/perl5/site_perl/5.8.9/RT/SearchBuilder.pm line 81
RT::SearchBuilder::_Init('RT::Users=HASH(0x16b0a97c)', undef) called
at /usr/local/lib/perl5/site_perl/5.8.9/RT/Users_Overlay.pm line 80
RT::Users::_Init('RT::Users=HASH(0x16b0a97c)', undef) called at
/usr/local/lib/perl5/site_perl/5.8.9/DBIx/SearchBuilder.pm line 93
DBIx::SearchBuilder::new('RT::Users', undef) called at
/usr/local/lib/perl5/site_perl/5.8.9/RT/Group_Overlay.pm line 843
RT::Group::UserMembersObj('RT::Group=HASH(0x16b327ac)') called at
/usr/local/lib/perl5/site_perl/5.8.9/RT/Group_Overlay.pm line 878
RT::Group::MemberEmailAddresses('RT::Group=HASH(0x16b327ac)') called
at /usr/local/lib/perl5/site_perl/5.8.9/RT/Group_Overlay.pm line 899
RT::Group::MemberEmailAddressesAsString('RT::Group=HASH(0x16b327ac)')
called at template line 3 eval 'package Text::Template::GEN2;
; #line 1 template my $GroupObj = RT::Group->new
Mar 16 00:01:53 alpha kernel: oup->new
It does work if I use this code:
To: { my $GroupObj = RT::Group->new($RT::SystemUser);
$GroupObj->LoadUserDefinedGroup('Group Name');
$GroupObj->MemberEmailAddressesAsString()}
But I don't understand the difference, is using $RT::SystemUser going
to do anything bad? If this is ok and there is some problem with the
code as is on the wiki should I update the data on the wiki?
thanks for any help, Andy.
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[rt-users] Send Mail Scrip problems
Hi,
I am trying to use the example here:
http://wiki.bestpractical.com/view/SendEmailAction
to send emails based on custom conditions. I have this working using
hard coded destination mail addresses but when I try and use the
section in the template as described in the wiki:
To: { my $GroupObj = RT::Group->new($user);
$GroupObj->LoadUserDefinedGroup('Group Name');
$GroupObj->MemberEmailAddressesAsString()}
it doesn't work for me, I see this error in the system messages file:
Mar 16 00:01:52 alpha RT: RT::Users=HASH(0x16b0a97c) was created
without a CurrentUser. Any RT object which is subclass of RT::Base
must be created with a RT::CurrentUser or a RT::User object as the
first argument. (/usr/local/lib/perl5/site_perl/5.8.9/RT/Base.pm:108)
Mar 16 00:01:53 alpha RT: Template parsing error:
RT::Users=HASH(0x16b0a97c) was created without a CurrentUser at
/usr/local/lib/perl5/site_perl/5.8.9/RT/SearchBuilder.pm line 81
RT::SearchBuilder::_Init('RT::Users=HASH(0x16b0a97c)', undef) called
at /usr/local/lib/perl5/site_perl/5.8.9/RT/Users_Overlay.pm line 80
RT::Users::_Init('RT::Users=HASH(0x16b0a97c)', undef) called at
/usr/local/lib/perl5/site_perl/5.8.9/DBIx/SearchBuilder.pm line 93
DBIx::SearchBuilder::new('RT::Users', undef) called at
/usr/local/lib/perl5/site_perl/5.8.9/RT/Group_Overlay.pm line 843
RT::Group::UserMembersObj('RT::Group=HASH(0x16b327ac)') called at
/usr/local/lib/perl5/site_perl/5.8.9/RT/Group_Overlay.pm line 878
RT::Group::MemberEmailAddresses('RT::Group=HASH(0x16b327ac)') called
at /usr/local/lib/perl5/site_perl/5.8.9/RT/Group_Overlay.pm line 899
RT::Group::MemberEmailAddressesAsString('RT::Group=HASH(0x16b327ac)')
called at template line 3 eval 'package Text::Template::GEN2;
; #line 1 template my $GroupObj = RT::Group->new
Mar 16 00:01:53 alpha kernel: oup->new
Can anyone help? What is going wrong? This is on RT 3.8.2,
thanks for any help, Andy.
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Re: [rt-users] Rich text in templates?
Hi Alex, ok, many thanks for responding. Currently I have 3.8.1 so Ill have to upgrade. Thanks for the examples, cheers Andy. This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Rich text in templates?
Hi, In RT 3.8.x is rich text formatting supported for templates? It appears to me not which seems a strange omission, if its not supported is it in the pipeline for future versions? thanks Andy. This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Hi James, yes, Im not averse to compiling software from source, but actaully having not been using it for very long (I was on various different Unixs before) Ive been very impressed with FreeBSD ports (no probs with Horde/IMP BTW). Much more so than Linux tools such as yum and apt-get which I dont really trust (tho that may be cos I dont know them sufficiently well). Anyway thats just a by the by in case you or anyone else every facies trying FreeBSD and ports package management ;). TBH Im happy to wait for the ports, more or less as a matter of good practice so that its easier to track whats installed on servers, manage package dependencies, and also portaudit is a great tool for checking your system against known vulnarabilites (might not cover 100% of issues but handy). Although in the same moment I accept ports or other package management systems arent always the best way to install software, when you are dealing with a lot of systems and a lot of programs the good outweighs the bad (especially with ports ;) ), cheers Andy. Quoting jmose...@corp.xanadoo.com: > > For what it's worth, although I too use yum/rpm management on my Redhat > boxes to install/upgrade almost everything, I find that using packages to > install/upgrade RT problematic. It's much easier (for me) to upgrade from > source, especially since you really aren't compiling anything. This goes > for Horde/Imp as well (which it appears you are using). > > As it is right now, you are only a few steps frm getting RT 3.8.2 going > from source. If you've installed the 3.8.1 from BSD ports, you are only > two updated Perl modules away from using 3.8.2. If those updated modules > exist in ports, great. If not, use Perl/CPAN to upgrade them. > This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Hi James, ok, well thats nice I managed to get to the instructions for 3.8 using a bit of guesswork :P. The only reason Im on 3.8.1 is that it is the current ports version in FreeBSD. If its worth waiting for 3.8.2 I'm happy to wait, Im not in any hurry to upgrade. Thanks for the info, Andy. Quoting jmose...@corp.xanadoo.com: > > Those are exactly the instructions for 3.8.0. I don't know about 3.8.1. > In 3.8.2, you can upgrade the database via two steps. First, upgrading > using rt-setup-database and inputting the version you want to stop at, then > completing the steps revolving around schema.mysql-4.0-4.1.pl. > > Is there any reason you are not upgrading to 3.8.2? There are many bug > fixes in 3.8.2 and many features/shortcuts that existed in 3.6.x but were > missing in 3.8.0 and 3.8.1. In my opinion, you don't want to be running > 3.8.1... > > James > > This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Hi All, OK I think I have a solution to my problem which I hope results in a correctly upgrade database. The last piece of the puzzle, is what are the "content" files and what do you need to do with them? Well I guessed that you are meant to do this: rt-setup-database --action insert --datafile ./etc/upgrade/3.8.1/content --dba root for each file (in order). So my end solution would be: 1) install RT 3.8 to new dir 2) going thro each directory in order in etc/upgrade apply the files as necessary until 3.8.0. schema files are applied by redirecting into a mysql session and contect files are loaded with rt-setup-database (as above). 3) run schema.mysql-4.0-4.1.pl and apply the resulting SQL to the database 4) apply the final directories in etc/upgrade as above to take to version 3.8.1 Bit more of an effort than a single command, but it seems good to me (ignorance is bliss ;) ). thanks, Andy. This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Hi Alex, thanks a lot for your reply. I had tried more or less to do this before, although I hadn't split the upgrade section in to two steps, doing first until 3.8.0 then the rest. I just tried running this, and I get the same error as before when attempting the first db upgrade (your step 2) :( [Thu Jan 15 13:15:22 2009] [crit]: DBD::mysql::st execute failed: Table 'Attachments' already exists at /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470. (/usr/local/lib/perl5/site_perl/5.8.8/RT.pm:379) DBD::mysql::st execute failed: Table 'Attachments' already exists at /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470. So im still stumped :( thanks, Andy. This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Hi Racke, that was the subject of my first post to the list to which no one replied, I attempted to follow the infro in README and UPGRADING and UPGRADING.mysql and all i got left with was an error message and a failed upgrade :(. My second mail was in desperation (as stated), I know that isnt the correct way to do it but the correct way didnt work and no one has suggested any fixes to this :( thanks, Andy. Quoting racke at linuxia.de: > The robust way of upgrading is documented in README/UPGRADE files. > Look for the script which applies etc/upgrade files. > > Regards > Racke This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DB upgrade for RT 3.8 fails
Anybody? :S Without any other clues, and out of curiosity, and not really following exactly what is supposed to be the correct upgrade procedure :P I tried the following: run schema.mysql-4.0-4.1.pl and apply the generate SQL go to each directory in the source under etc/upgrade and apply any schema.mysql files to my DB After this on the face of it I have a working RT3.8, but I dont really know if this is a robust way of upgrading and how likely I am to encounter problems later :S For example I complete ignored all the "content" files as I dont know what they are for :S thanks, Andy. Quoting Andy Smith : > Hi, > > I am testing an upgrade on FreeBSD of RT 3.6.7 to RT 3.8.1 and I > am getting an error when attempting to upgrade the MySQL DB. > > I am running the command: > > rt-setup-database --dba=root --action upgrade > > And after answering the various questions it starts to execute then > bombs out with this error: > > Proceed [y/N]:y > Processing 3.7.1 > Now inserting data > Processing 3.7.3 > Now populating database schema. > [Wed Jan 14 17:09:06 2009] [crit]: DBD::mysql::st execute failed: > Table 'Attachments' already exists at > /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470. > (/usr/local/lib/perl5/site_perl/5.8.8/RT.pm:379) > DBD::mysql::st execute failed: Table 'Attachments' already exists at > /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470. > > Can anyone help? I couldn't see any related problems searching via google :S > > thanks for any replies! > > Andy. > > > This message was sent using IMP, the Internet Messaging Program. > This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] DB upgrade for RT 3.8 fails
Hi, I am testing an upgrade on FreeBSD of RT 3.6.7 to RT 3.8.1 and I am getting an error when attempting to upgrade the MySQL DB. I am running the command: rt-setup-database --dba=root --action upgrade And after answering the various questions it starts to execute then bombs out with this error: Proceed [y/N]:y Processing 3.7.1 Now inserting data Processing 3.7.3 Now populating database schema. [Wed Jan 14 17:09:06 2009] [crit]: DBD::mysql::st execute failed: Table 'Attachments' already exists at /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470. (/usr/local/lib/perl5/site_perl/5.8.8/RT.pm:379) DBD::mysql::st execute failed: Table 'Attachments' already exists at /usr/local/lib/perl5/site_perl/5.8.8/RT/Handle.pm line 470. Can anyone help? I couldn't see any related problems searching via google :S thanks for any replies! Andy. This message was sent using IMP, the Internet Messaging Program. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Not understanding initial email config :(
Thanks to all those who replied, I think fetchmail is a good alternative if you don't want to have to mess with your MTA config. Leading on from this, what permissions are necessary to set to allow rt-mailgate to create tickets in the queues and how can this be secured (simply without LDAP, spamassasin etc)? The default behaviour is that you get an error like: not ok - Ticket creation failed: No permission to create tickets in the queue 'Email' at /usr/local/rt3/bin/rt-mailgate line 111, <> line 1. Can I set this to only allow connections from localhost? I guess I can do this via httpd.conf, is that the best method? thanks! Andy. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Not understanding initial email config :(
Ok, Ive recieved this advise from some guys on the exim mailing list. I have to update my Exim config to get this to work... http://lists.exim.org/lurker/message/20080528.191851.4e0c63fd.en.html Is this the only way to achieve email integration with RT? Or are their other methods that wouldnt require modifying my Exim configuration? thanks for any info! cheers Andy. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Not understanding initial email config :(
Hi John, Ok, so I added a mailbox for the user rt-general, but as I suspected now when I send mail it just goes into the mailspool area and sits in the "new" folder waiting for someone to read it. I cant understand how the alias file is meant to be actioned (ie the piped command) thanks Andy. - Original Message - From: "John BORIS" <[EMAIL PROTECTED]> To: ; "Andy Smith" <[EMAIL PROTECTED]> Sent: Wednesday, May 28, 2008 9:02 PM Subject: Re: [rt-users] Not understanding initial email config :( > Andy, > The email address has to be valid for it to get to RT. I am no guru > when it comes to email but woudn't the emailer try to resolve the email > address and then look for the MX record for that address in DNS. If you > sent the email from the command line and your log shows that address as > unroutable then it can't locate the domain in DNS. I am not sure if you > added it to a host table if that would get it to work. Your resolv.conf > would have to be setup to have the lookup order to include looking in > the host table. > > > > John J. Boris, Sr. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Not understanding initial email config :(
Hi, ok I have proven that I can successfully create a ticket remotely from the Exim server by cat'ing an email into rt-mailgate like this: cat 1172082829.H159040P74283.mx.test.net |/usr/local/rt3/bin/rt-mailgate --queue General --action correspond --url http://rt3.test.net/ But still real email even if generated on the command line on the mail server isnt making it to RT... In my exim logs I see unroutable address. Whats the recommended config here to make this work? thanks Andy. - Original Message - From: Andy Smith To: rt-users@lists.bestpractical.com Sent: Wednesday, May 28, 2008 6:43 PM Subject: Not understanding initial email config :( Hi, Im new to RT and am trying to configure a pilot system on FreeBSD, using RT 3.6.6. I want to get incoming mail to go to the general queue (creating a new ticket) but from the documentation Im really not understanding how this is meant to work. I have the RT server up and running on one server, and we have our live Exim SMTP running on another. On the RT box I have this in the site config PM file: Set($MailCommand , 'sendmail'); Set($SendmailArguments , "-bm -- [EMAIL PROTECTED]"); Set($SendmailPath, "/usr/local/sbin/exim"); and on the Exim box I have installed the RT binaries so I have the rt-mailgate script and put this into the aliases file: rt-general: "|/usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt3.test.net/"; Is this really all I have to do?? So far it isnt working, but that doesnt surprise me much as I dont get how this can work :S However this alias syntax is totally new to me and seems quite odd :S I did see one or two things written about adding some special config into the exim MTA config file, but I dont really want to have to modify my live exim MTA config just cos I want to add a new queue to RT. Anyone that can help me out of my confusion would be greatly appreciated! thanks in advance, Andy. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Not understanding initial email config :(
Hi, Im new to RT and am trying to configure a pilot system on FreeBSD, using RT 3.6.6. I want to get incoming mail to go to the general queue (creating a new ticket) but from the documentation Im really not understanding how this is meant to work. I have the RT server up and running on one server, and we have our live Exim SMTP running on another. On the RT box I have this in the site config PM file: Set($MailCommand , 'sendmail'); Set($SendmailArguments , "-bm -- [EMAIL PROTECTED]"); Set($SendmailPath, "/usr/local/sbin/exim"); and on the Exim box I have installed the RT binaries so I have the rt-mailgate script and put this into the aliases file: rt-general: "|/usr/local/rt3/bin/rt-mailgate --queue general --action correspond --url http://rt3.test.net/"; Is this really all I have to do?? So far it isnt working, but that doesnt surprise me much as I dont get how this can work :S However this alias syntax is totally new to me and seems quite odd :S I did see one or two things written about adding some special config into the exim MTA config file, but I dont really want to have to modify my live exim MTA config just cos I want to add a new queue to RT. Anyone that can help me out of my confusion would be greatly appreciated! thanks in advance, Andy. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
