Re: [rt-users] no new tickets for Mail Delivery failures.
Thanks for the inputs Robert, I can't keep track of every MAILER-DAEMON@some-mail so I wrote a scrip which will reject when I receive a mail from /MAILER-DAEMON/i Thanks Arun On Wed, Sep 18, 2013 at 9:36 PM, Robert McNicholas wrote: > Hi Arun, > > We have a similar set up where new users are automatically created for > incoming tickets. > > What I did was to find the MAILER-DAEMON user in our database and > uncheck the box that says, "Let this user access RT". Now when mail > comes in from that user, it is rejected with a "no permission" error. > > This solution has also worked for keeping another group's ticketing > system from opening tickets in our system with its autoreplies. :-) > > Hope this helps, > > -Rob > Dept. of Electrical Engineering & Computer Sciences > UC Berkeley > > On 9/17/2013 2:35 AM, Arun ragini wrote: > > Hi All, > > > > Is there any way to stop creating new tickets for mail delivery failures > > when RT creates tickets. > > > > Currently if I create a ticket with email account which doesn't exit. > > The returned mail creates new ticket. > > > > Thanks > > Arun > > > > -- > > www.opensourcer.net <http://www.opensourcer.net> > > > > > > > -- www.opensourcer.net -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
[rt-users] no new tickets for Mail Delivery failures.
Hi All, Is there any way to stop creating new tickets for mail delivery failures when RT creates tickets. Currently if I create a ticket with email account which doesn't exit. The returned mail creates new ticket. Thanks Arun -- www.opensourcer.net -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] Deep recursion on subroutine "RT::Queue::SubjectTag
This is what I have in my logs. [warning]: Deep recursion on subroutine "RT::Queue::SubjectTag" at /opt/rt3/sbin/../lib/RT/System.pm line 232. (/opt/rt3/sbin/../lib/RT/System.pm:232) Out of memory! Callback called exit. [Sat Aug 17 22:17:55 2013] [notice] caught SIGTERM, shutting down The RT version I'm trying to upgrade from is 3.8.6 Thanks Arun On Thu, Aug 22, 2013 at 3:46 PM, Arun ragini wrote: > Hi, > > I have checked the copy of the RT before upgrade and there no extention > RT::Extension::BrandedQueues installed the only extentions installed are > 1. Extension::QuickDelete > 2.RT::FM and > 3. RT::IR > > Thanks in advance > Arun > > > On Tue, Aug 20, 2013 at 9:06 PM, Kevin Falcone > wrote: > >> On Sun, Aug 18, 2013 at 01:26:22AM +0530, Arun ragini wrote: >> >I have upgraded from 3.8.6 to 4.0.16 then 4.0.17 now we are hitting >> with following errors >> > >> >[Sat Aug 17 19:54:23 2013] [warning]: Deep recursion on subroutine >> "RT::Queue::SubjectTag" at >> >/opt/rt3/sbin/../lib/RT/System.pm line 232. >> (/opt/rt3/sbin/../lib/RT/System.pm:232) >> >Out of memory! >> >Callback called exit. >> >> Presumably you have RT::Extension::BrandedQueues installed? >> That was folded into 3.8, so you must be running into a bad >> interaction in the extension. There were docs about this for the 3.8 >> upgrade: >> >> >> http://bestpractical.com/docs/rt/latest/UPGRADING-3.8.html#UPGRADING-FROM-3.7.81-AND-EARLIER >> >> If you fix your templates and remove the plugin, your problem should >> go away. >> >> -kevin >> > > > > -- > www.opensourcer.net > -- www.opensourcer.net
Re: [rt-users] Deep recursion on subroutine "RT::Queue::SubjectTag
Hi, I have checked the copy of the RT before upgrade and there no extention RT::Extension::BrandedQueues installed the only extentions installed are 1. Extension::QuickDelete 2.RT::FM and 3. RT::IR Thanks in advance Arun On Tue, Aug 20, 2013 at 9:06 PM, Kevin Falcone wrote: > On Sun, Aug 18, 2013 at 01:26:22AM +0530, Arun ragini wrote: > >I have upgraded from 3.8.6 to 4.0.16 then 4.0.17 now we are hitting > with following errors > > > >[Sat Aug 17 19:54:23 2013] [warning]: Deep recursion on subroutine > "RT::Queue::SubjectTag" at > >/opt/rt3/sbin/../lib/RT/System.pm line 232. > (/opt/rt3/sbin/../lib/RT/System.pm:232) > >Out of memory! > >Callback called exit. > > Presumably you have RT::Extension::BrandedQueues installed? > That was folded into 3.8, so you must be running into a bad > interaction in the extension. There were docs about this for the 3.8 > upgrade: > > > http://bestpractical.com/docs/rt/latest/UPGRADING-3.8.html#UPGRADING-FROM-3.7.81-AND-EARLIER > > If you fix your templates and remove the plugin, your problem should > go away. > > -kevin > -- www.opensourcer.net
[rt-users] Deep recursion on subroutine "RT::Queue::SubjectTag
Hi, I have upgraded from 3.8.6 to 4.0.16 then 4.0.17 now we are hitting with following errors [Sat Aug 17 19:54:23 2013] [warning]: Deep recursion on subroutine "RT::Queue::SubjectTag" at /opt/rt3/sbin/../lib/RT/System.pm line 232. (/opt/rt3/sbin/../lib/RT/System.pm:232) Out of memory! Callback called exit. Any help will be really helpfull. -- www.opensourcer.net
[rt-users] Login issues
Hi All, RT 4.0.16 ia acting up and it is resetting password after login. I tried changing the password the sql query but once I login it reset the password and I can not login into the system any help will help us resolve this issue. Thanks for your help Arun -- www.opensourcer.net
[rt-users] SLA rt-crontool
Hi, Please can anyone provide me examples of SLA based rt-crontool to update due date/time Thanks for the help Arun -- www.opensourcer.net -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] need SLA tutorials/guide for first time setup
Thanks you excellent support.
I have one last question can you provide rt-crontool examples if you have
one.
Thanks again for your excellent support.
Thanks in advance
Arun
On Thu, May 23, 2013 at 3:57 PM, Ruslan Zakirov wrote:
>
>
>
> On Thu, May 23, 2013 at 2:22 PM, Arun ragini wrote:
>
>> cool I did that, I have set 2h and 4h for two tickets.
>> I was assuming that I get notification to respond and with some kind of
>> alert, do I need to run some tool in the backend or is it like I need to
>> open the ticket for SLA to take effect ? (one ticket is new and the other
>> ticket is open status)
>>
>> Thanks for again all the help you are providing.
>>
>
> The extension maintains Due date. You can use rt-crontool to notify about
> tickets close to due or overdue. You can adjust searches to sort by Due
> date, so tickets that need attention are at the top.
>
>
>> On Thu, May 23, 2013 at 3:40 PM, Ruslan Zakirov
>> wrote:
>>
>>>
>>>
>>>
>>> On Thu, May 23, 2013 at 11:40 AM, Arun ragini wrote:
>>>
>>>> Hi,
>>>>
>>>> Thanks for the help, SLA CF has been created (by running make inidb)
>>>> with no values do I need to add the following SLA configuation like 4h, 2h
>>>> and 2d ? .
>>>>
>>>>
>>> Yes. Add the values.
>>>
>>>
>>>>
>>>> I have the following SLA configuration:
>>>>
>>>>
>>>> %RT::ServiceAgreements = (
>>>> Default => '4h',
>>>> QueueDefault => {
>>>> 'General' => '4h',
>>>> 'Clients' => '1d',
>>>> },
>>>> Levels => {
>>>> '4h' => {
>>>> Resolve => { RealMinutes => 60*4 },
>>>> Response => { RealMinutes => 60*1 },
>>>> },
>>>>
>>>> '2h' => {
>>>> Response => { RealMinutes => 60*2 },
>>>> Resolve => { RealMinutes => 60 },
>>>> },
>>>> '1d' => {
>>>> Response => { RealMinutes => 60*1 },
>>>> Resolve => { RealMinutes => 60*24 },
>>>> },
>>>>
>>>> },
>>>> );
>>>>
>>>> Thanks in advance
>>>> Arun
>>>>
>>>>
>>>> On Wed, May 22, 2013 at 6:09 PM, Arun ragini wrote:
>>>>
>>>>> Let me try that. Thanks for all the help.
>>>>>
>>>>>
>>>>> On Wed, May 22, 2013 at 5:20 PM, Ruslan Zakirov >>>> > wrote:
>>>>>
>>>>>> It's first time installtion and you have to run 'make initdb' that is
>>>>>> not executed by CPAN shell you used. At this moment we can not fully
>>>>>> automate installation via cpan shell.
>>>>>>
>>>>>>
>>>>>> On Wed, May 22, 2013 at 3:39 PM, Arun ragini wrote:
>>>>>>
>>>>>>> Hi,
>>>>>>>
>>>>>>> I have installed SLA extention using perl -MCPAN -e 'install
>>>>>>> RT::Extension::SLA;'
>>>>>>> asked me for RT.pm path I have provided it.
>>>>>>> And extension got installed I verified SLA version is 0.07
>>>>>>> as document mentioned I need to run db upgrade only prior to 0.0.6
>>>>>>> (i ignored it)
>>>>>>>
>>>>>>>
>>>>>>> now coming to Tools->Configuration->Custom Fields->Select I don't
>>>>>>> see custom Fields SLA/or related to it.
>>>>>>>
>>>>>>>
>>>>>>> and I really appreciate for help me
>>>>>>>
>>>>>>> Thanks
>>>>>>> Arun
>>>>>>>
>>>>>>>
>>>>>>> On Wed, May 22, 2013 at 4:58 PM, Ruslan Zakirov <
>>>>>>> r...@bestpractical.com> wrote:
>>>>>>>
>>>>>>>> If you don't see SLA custom field in RT (go to Tools ->
>>>
Re: [rt-users] need SLA tutorials/guide for first time setup
cool I did that, I have set 2h and 4h for two tickets.
I was assuming that I get notification to respond and with some kind of
alert, do I need to run some tool in the backend or is it like I need to
open the ticket for SLA to take effect ? (one ticket is new and the other
ticket is open status)
Thanks for again all the help you are providing.
On Thu, May 23, 2013 at 3:40 PM, Ruslan Zakirov wrote:
>
>
>
> On Thu, May 23, 2013 at 11:40 AM, Arun ragini wrote:
>
>> Hi,
>>
>> Thanks for the help, SLA CF has been created (by running make inidb) with
>> no values do I need to add the following SLA configuation like 4h, 2h and
>> 2d ? .
>>
>>
> Yes. Add the values.
>
>
>>
>> I have the following SLA configuration:
>>
>>
>> %RT::ServiceAgreements = (
>> Default => '4h',
>> QueueDefault => {
>> 'General' => '4h',
>> 'Clients' => '1d',
>> },
>> Levels => {
>> '4h' => {
>> Resolve => { RealMinutes => 60*4 },
>> Response => { RealMinutes => 60*1 },
>> },
>>
>> '2h' => {
>> Response => { RealMinutes => 60*2 },
>> Resolve => { RealMinutes => 60 },
>> },
>> '1d' => {
>> Response => { RealMinutes => 60*1 },
>> Resolve => { RealMinutes => 60*24 },
>> },
>>
>> },
>> );
>>
>> Thanks in advance
>> Arun
>>
>>
>> On Wed, May 22, 2013 at 6:09 PM, Arun ragini wrote:
>>
>>> Let me try that. Thanks for all the help.
>>>
>>>
>>> On Wed, May 22, 2013 at 5:20 PM, Ruslan Zakirov
>>> wrote:
>>>
>>>> It's first time installtion and you have to run 'make initdb' that is
>>>> not executed by CPAN shell you used. At this moment we can not fully
>>>> automate installation via cpan shell.
>>>>
>>>>
>>>> On Wed, May 22, 2013 at 3:39 PM, Arun ragini wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> I have installed SLA extention using perl -MCPAN -e 'install
>>>>> RT::Extension::SLA;'
>>>>> asked me for RT.pm path I have provided it.
>>>>> And extension got installed I verified SLA version is 0.07
>>>>> as document mentioned I need to run db upgrade only prior to 0.0.6 (i
>>>>> ignored it)
>>>>>
>>>>>
>>>>> now coming to Tools->Configuration->Custom Fields->Select I don't see
>>>>> custom Fields SLA/or related to it.
>>>>>
>>>>>
>>>>> and I really appreciate for help me
>>>>>
>>>>> Thanks
>>>>> Arun
>>>>>
>>>>>
>>>>> On Wed, May 22, 2013 at 4:58 PM, Ruslan Zakirov >>>> > wrote:
>>>>>
>>>>>> If you don't see SLA custom field in RT (go to Tools -> Configuration
>>>>>> -> Custom Fields -> Select) then you didn't follow installation
>>>>>> instructions properly and just has config and code that is not executed
>>>>>> as
>>>>>> it's not registered in the DB.
>>>>>>
>>>>>>
>>>>>> On Wed, May 22, 2013 at 3:26 PM, Arun ragini wrote:
>>>>>>
>>>>>>> I don't see SLA while creating tickets and I don't see them after
>>>>>>> creating tickets.
>>>>>>>
>>>>>>> I'm kind of confused I hoping to find some tutorial on how to
>>>>>>> configure SLA for RT
>>>>>>>
>>>>>>>
>>>>>>> On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov <
>>>>>>> r...@bestpractical.com> wrote:
>>>>>>>
>>>>>>>> You should use more accounts to test.
>>>>>>>> Have you checked logs?
>>>>>>>> Do you see SLA CF on tickets?
>>>>>>>> Do you see SLA CF set on tickets?
>>>>>>>>
>>>>>>>>
>>>&
Re: [rt-users] need SLA tutorials/guide for first time setup
Hi,
Thanks for the help, SLA CF has been created (by running make inidb) with
no values do I need to add the following SLA configuation like 4h, 2h and
2d ? .
I have the following SLA configuration:
%RT::ServiceAgreements = (
Default => '4h',
QueueDefault => {
'General' => '4h',
'Clients' => '1d',
},
Levels => {
'4h' => {
Resolve => { RealMinutes => 60*4 },
Response => { RealMinutes => 60*1 },
},
'2h' => {
Response => { RealMinutes => 60*2 },
Resolve => { RealMinutes => 60 },
},
'1d' => {
Response => { RealMinutes => 60*1 },
Resolve => { RealMinutes => 60*24 },
},
},
);
Thanks in advance
Arun
On Wed, May 22, 2013 at 6:09 PM, Arun ragini wrote:
> Let me try that. Thanks for all the help.
>
>
> On Wed, May 22, 2013 at 5:20 PM, Ruslan Zakirov wrote:
>
>> It's first time installtion and you have to run 'make initdb' that is not
>> executed by CPAN shell you used. At this moment we can not fully automate
>> installation via cpan shell.
>>
>>
>> On Wed, May 22, 2013 at 3:39 PM, Arun ragini wrote:
>>
>>> Hi,
>>>
>>> I have installed SLA extention using perl -MCPAN -e 'install
>>> RT::Extension::SLA;'
>>> asked me for RT.pm path I have provided it.
>>> And extension got installed I verified SLA version is 0.07
>>> as document mentioned I need to run db upgrade only prior to 0.0.6 (i
>>> ignored it)
>>>
>>>
>>> now coming to Tools->Configuration->Custom Fields->Select I don't see
>>> custom Fields SLA/or related to it.
>>>
>>>
>>> and I really appreciate for help me
>>>
>>> Thanks
>>> Arun
>>>
>>>
>>> On Wed, May 22, 2013 at 4:58 PM, Ruslan Zakirov
>>> wrote:
>>>
>>>> If you don't see SLA custom field in RT (go to Tools -> Configuration
>>>> -> Custom Fields -> Select) then you didn't follow installation
>>>> instructions properly and just has config and code that is not executed as
>>>> it's not registered in the DB.
>>>>
>>>>
>>>> On Wed, May 22, 2013 at 3:26 PM, Arun ragini wrote:
>>>>
>>>>> I don't see SLA while creating tickets and I don't see them after
>>>>> creating tickets.
>>>>>
>>>>> I'm kind of confused I hoping to find some tutorial on how to
>>>>> configure SLA for RT
>>>>>
>>>>>
>>>>> On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov >>>> > wrote:
>>>>>
>>>>>> You should use more accounts to test.
>>>>>> Have you checked logs?
>>>>>> Do you see SLA CF on tickets?
>>>>>> Do you see SLA CF set on tickets?
>>>>>>
>>>>>>
>>>>>> On Wed, May 22, 2013 at 2:45 PM, Arun ragini wrote:
>>>>>>
>>>>>>> yes I'm talking about SLA extension,
>>>>>>>
>>>>>>> I have gone through
>>>>>>> https://github.com/bestpractical/rt-extension-sla/blob/master/README
>>>>>>>
>>>>>>> after I create ticket and and own the ticket I don't get to see the
>>>>>>> Due date/time etc.
>>>>>>>
>>>>>>> My SLA config as follows
>>>>>>>
>>>>>>> %RT::ServiceAgreements = (
>>>>>>> Default => '4h',
>>>>>>> QueueDefault => {
>>>>>>> 'General' => '4h',
>>>>>>> 'Clients' => '1d',
>>>>>>> },
>>>>>>> Levels => {
>>>>>>> '4h' => {
>>>>>>> Resolve => { RealMinutes => 60*4 },
>>>>>>> Response => { RealMinutes => 60*1 },
>>>>>>> },
>>>>>>>
>>>>>>> '2h' => {
>>>>>>> Response => { RealMinutes => 60*2 },
>>>>>>> Resolve => { RealMinutes => 60 },
>>>>>>> },
>>>>>>> '1d' => {
>>>>>>> Response => { RealMinutes => 60*1 },
>>>>>>> Resolve => { RealMinutes => 60*24 },
>>>>>>> },
>>>>>>>
>>>>>>> },
>>>>>>> );
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Best regards, Ruslan.
>>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> www.opensourcer.net
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Best regards, Ruslan.
>>>>
>>>
>>>
>>>
>>> --
>>> www.opensourcer.net
>>>
>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>
>
>
> --
> www.opensourcer.net
>
--
www.opensourcer.net
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] need SLA tutorials/guide for first time setup
Let me try that. Thanks for all the help.
On Wed, May 22, 2013 at 5:20 PM, Ruslan Zakirov wrote:
> It's first time installtion and you have to run 'make initdb' that is not
> executed by CPAN shell you used. At this moment we can not fully automate
> installation via cpan shell.
>
>
> On Wed, May 22, 2013 at 3:39 PM, Arun ragini wrote:
>
>> Hi,
>>
>> I have installed SLA extention using perl -MCPAN -e 'install
>> RT::Extension::SLA;'
>> asked me for RT.pm path I have provided it.
>> And extension got installed I verified SLA version is 0.07
>> as document mentioned I need to run db upgrade only prior to 0.0.6 (i
>> ignored it)
>>
>>
>> now coming to Tools->Configuration->Custom Fields->Select I don't see
>> custom Fields SLA/or related to it.
>>
>>
>> and I really appreciate for help me
>>
>> Thanks
>> Arun
>>
>>
>> On Wed, May 22, 2013 at 4:58 PM, Ruslan Zakirov
>> wrote:
>>
>>> If you don't see SLA custom field in RT (go to Tools -> Configuration ->
>>> Custom Fields -> Select) then you didn't follow installation instructions
>>> properly and just has config and code that is not executed as it's not
>>> registered in the DB.
>>>
>>>
>>> On Wed, May 22, 2013 at 3:26 PM, Arun ragini wrote:
>>>
>>>> I don't see SLA while creating tickets and I don't see them after
>>>> creating tickets.
>>>>
>>>> I'm kind of confused I hoping to find some tutorial on how to configure
>>>> SLA for RT
>>>>
>>>>
>>>> On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov
>>>> wrote:
>>>>
>>>>> You should use more accounts to test.
>>>>> Have you checked logs?
>>>>> Do you see SLA CF on tickets?
>>>>> Do you see SLA CF set on tickets?
>>>>>
>>>>>
>>>>> On Wed, May 22, 2013 at 2:45 PM, Arun ragini wrote:
>>>>>
>>>>>> yes I'm talking about SLA extension,
>>>>>>
>>>>>> I have gone through
>>>>>> https://github.com/bestpractical/rt-extension-sla/blob/master/README
>>>>>>
>>>>>> after I create ticket and and own the ticket I don't get to see the
>>>>>> Due date/time etc.
>>>>>>
>>>>>> My SLA config as follows
>>>>>>
>>>>>> %RT::ServiceAgreements = (
>>>>>> Default => '4h',
>>>>>> QueueDefault => {
>>>>>> 'General' => '4h',
>>>>>> 'Clients' => '1d',
>>>>>> },
>>>>>> Levels => {
>>>>>> '4h' => {
>>>>>> Resolve => { RealMinutes => 60*4 },
>>>>>> Response => { RealMinutes => 60*1 },
>>>>>> },
>>>>>>
>>>>>> '2h' => {
>>>>>> Response => { RealMinutes => 60*2 },
>>>>>> Resolve => { RealMinutes => 60 },
>>>>>> },
>>>>>> '1d' => {
>>>>>> Response => { RealMinutes => 60*1 },
>>>>>> Resolve => { RealMinutes => 60*24 },
>>>>>> },
>>>>>>
>>>>>> },
>>>>>> );
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Best regards, Ruslan.
>>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> www.opensourcer.net
>>>>
>>>
>>>
>>>
>>> --
>>> Best regards, Ruslan.
>>>
>>
>>
>>
>> --
>> www.opensourcer.net
>>
>
>
>
> --
> Best regards, Ruslan.
>
--
www.opensourcer.net
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] need SLA tutorials/guide for first time setup
Hi,
I have installed SLA extention using perl -MCPAN -e 'install
RT::Extension::SLA;'
asked me for RT.pm path I have provided it.
And extension got installed I verified SLA version is 0.07
as document mentioned I need to run db upgrade only prior to 0.0.6 (i
ignored it)
now coming to Tools->Configuration->Custom Fields->Select I don't see
custom Fields SLA/or related to it.
and I really appreciate for help me
Thanks
Arun
On Wed, May 22, 2013 at 4:58 PM, Ruslan Zakirov wrote:
> If you don't see SLA custom field in RT (go to Tools -> Configuration ->
> Custom Fields -> Select) then you didn't follow installation instructions
> properly and just has config and code that is not executed as it's not
> registered in the DB.
>
>
> On Wed, May 22, 2013 at 3:26 PM, Arun ragini wrote:
>
>> I don't see SLA while creating tickets and I don't see them after
>> creating tickets.
>>
>> I'm kind of confused I hoping to find some tutorial on how to configure
>> SLA for RT
>>
>>
>> On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov
>> wrote:
>>
>>> You should use more accounts to test.
>>> Have you checked logs?
>>> Do you see SLA CF on tickets?
>>> Do you see SLA CF set on tickets?
>>>
>>>
>>> On Wed, May 22, 2013 at 2:45 PM, Arun ragini wrote:
>>>
>>>> yes I'm talking about SLA extension,
>>>>
>>>> I have gone through
>>>> https://github.com/bestpractical/rt-extension-sla/blob/master/README
>>>>
>>>> after I create ticket and and own the ticket I don't get to see the Due
>>>> date/time etc.
>>>>
>>>> My SLA config as follows
>>>>
>>>> %RT::ServiceAgreements = (
>>>> Default => '4h',
>>>> QueueDefault => {
>>>> 'General' => '4h',
>>>> 'Clients' => '1d',
>>>> },
>>>> Levels => {
>>>> '4h' => {
>>>> Resolve => { RealMinutes => 60*4 },
>>>> Response => { RealMinutes => 60*1 },
>>>> },
>>>>
>>>> '2h' => {
>>>> Response => { RealMinutes => 60*2 },
>>>> Resolve => { RealMinutes => 60 },
>>>> },
>>>> '1d' => {
>>>> Response => { RealMinutes => 60*1 },
>>>> Resolve => { RealMinutes => 60*24 },
>>>> },
>>>>
>>>> },
>>>> );
>>>>
>>>>
>>>
>>>
>>> --
>>> Best regards, Ruslan.
>>>
>>
>>
>>
>> --
>> www.opensourcer.net
>>
>
>
>
> --
> Best regards, Ruslan.
>
--
www.opensourcer.net
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] need SLA tutorials/guide for first time setup
I don't see SLA while creating tickets and I don't see them after creating
tickets.
I'm kind of confused I hoping to find some tutorial on how to configure SLA
for RT
On Wed, May 22, 2013 at 4:33 PM, Ruslan Zakirov wrote:
> You should use more accounts to test.
> Have you checked logs?
> Do you see SLA CF on tickets?
> Do you see SLA CF set on tickets?
>
>
> On Wed, May 22, 2013 at 2:45 PM, Arun ragini wrote:
>
>> yes I'm talking about SLA extension,
>>
>> I have gone through
>> https://github.com/bestpractical/rt-extension-sla/blob/master/README
>>
>> after I create ticket and and own the ticket I don't get to see the Due
>> date/time etc.
>>
>> My SLA config as follows
>>
>> %RT::ServiceAgreements = (
>> Default => '4h',
>> QueueDefault => {
>> 'General' => '4h',
>> 'Clients' => '1d',
>> },
>> Levels => {
>> '4h' => {
>> Resolve => { RealMinutes => 60*4 },
>> Response => { RealMinutes => 60*1 },
>> },
>>
>> '2h' => {
>> Response => { RealMinutes => 60*2 },
>> Resolve => { RealMinutes => 60 },
>> },
>> '1d' => {
>> Response => { RealMinutes => 60*1 },
>> Resolve => { RealMinutes => 60*24 },
>> },
>>
>> },
>> );
>>
>>
>
>
> --
> Best regards, Ruslan.
>
--
www.opensourcer.net
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] need SLA tutorials/guide for first time setup
yes I'm talking about SLA extension,
I have gone through
https://github.com/bestpractical/rt-extension-sla/blob/master/README
after I create ticket and and own the ticket I don't get to see the Due
date/time etc.
My SLA config as follows
%RT::ServiceAgreements = (
Default => '4h',
QueueDefault => {
'General' => '4h',
'Clients' => '1d',
},
Levels => {
'4h' => {
Resolve => { RealMinutes => 60*4 },
Response => { RealMinutes => 60*1 },
},
'2h' => {
Response => { RealMinutes => 60*2 },
Resolve => { RealMinutes => 60 },
},
'1d' => {
Response => { RealMinutes => 60*1 },
Resolve => { RealMinutes => 60*24 },
},
},
);
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] need SLA tutorials/guide for first time setup
Hi, Can some one point me to newbie SLA setup like example config. If I need to setup any CF and need to run like rt-crontool etc. Thanks in advance Arun -- www.opensourcer.net -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] logo change
I resolved the issue by copy the image file to /opt/rt4/local/html/NoAuth/images/bpslogo.png the image file is less than 1 MB (don't know if that is a database problem). Thanks every one for helping me . -Arun On Thu, Mar 29, 2012 at 11:19 PM, Kevin Falcone wrote: > On Thu, Mar 29, 2012 at 08:28:03PM +0530, Arun ragini wrote: >> I'm trying to change the logo through /Admin/Tools/Theme.html , >> but when I click upload just waits and waits the clears the upload and >> stops. >> >> Any idea what;s happening. I'm not running under any webserver running >> the RT through RT Server on port > > You don't say what database you're using, there was a bug with large > logo files and MySQL that will be resolved when we release 4.0.6. You > may be fine just using a smaller version of your logo for now, or you > may need to apply the database upgrade. > > -kevin -- www.opensourcer.net
[rt-users] logo change
Hi All, I'm trying to change the logo through /Admin/Tools/Theme.html , but when I click upload just waits and waits the clears the upload and stops. Any idea what;s happening. I'm not running under any webserver running the RT through RT Server on port Thanks for your time Arun -- www.opensourcer.net
[rt-users] how to control ticket owner list
Hi All, Anyone knows how to control owners drop down list for ticket creation I only want to list the users (currently my rt show every one even the requester as well) -- www.opensourcer.net RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
