[rt-users] Return error message in Scrip
Hi list, I try to program a little scrip that checks if priority numbers are unique within a queue and therefore I try to return an error message from a Scrip that should avoid RT from updating the ticket and displaying an error message on the screen. All my googling, code grepping and wiki / mailing list searching and try and error cycles failed so far so please can someone give me a hint on how to return an error from a Scrip? Thanks in advance have a nice day Basti -- Bastian Ballmann PATRONAS Financial Systems GmbH Schnewlinstr 4 79098 Freiburg fon +49 (0)761 400688-19 fax +49 (0)761 400688-50 ballm...@patronas.de http://www.patronas.de Amtsgericht Freiburg, HRB 7212 Geschäftsführung: Heribert Steuer, Carsten Osswald This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] [SOLVED] Re: Update owner before comment
Hi, just for archives one can modify this in ProcessTicketBasics in lib/RT/Interface/Web.pm :) Bastian Ballmann schrieb: Hi list, in the Ticket/Update view one can set a new owner and add a comment, but the comment is added before the new owner is set. Can I modify this behaviour? I want RT to first update the owner and than set the comment and execute Scrips. If this cannot be done with configuration or callbacks please point me to a piece of source code where I can modify this. Thanks in advance have a nice day Basti -- Bastian Ballmann PATRONAS Financial Systems GmbH Schnewlinstr 4 79098 Freiburg fon +49 (0)761 400688-19 fax +49 (0)761 400688-50 ballm...@patronas.de http://www.patronas.de Amtsgericht Freiburg, HRB 7212 Geschäftsführung: Heribert Steuer, Carsten Osswald This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Update owner before comment
Hi list, in the Ticket/Update view one can set a new owner and add a comment, but the comment is added before the new owner is set. Can I modify this behaviour? I want RT to first update the owner and than set the comment and execute Scrips. If this cannot be done with configuration or callbacks please point me to a piece of source code where I can modify this. Thanks in advance have a nice day Basti -- Bastian Ballmann PATRONAS Financial Systems GmbH Schnewlinstr 4 79098 Freiburg fon +49 (0)761 400688-19 fax +49 (0)761 400688-50 ballm...@patronas.de http://www.patronas.de Amtsgericht Freiburg, HRB 7212 Geschäftsführung: Heribert Steuer, Carsten Osswald This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Simple Search functionality
Hi, Jeff Lucas schrieb: I searched thru RT_Config.pm and the RT Wiki but could not find the answer… it appears that the Simple Search tool in RT only reports on unresolved tickets. Is that true? Just add the keyword resolved to your search string to get resolved tickets. Greets Basti -- Bastian Ballmann PATRONAS Financial Systems GmbH Schnewlinstr 4 79098 Freiburg fon +49 (0)761 400688-19 fax +49 (0)761 400688-50 ballm...@patronas.de http://www.patronas.de Amtsgericht Freiburg, HRB 7212 Geschäftsführung: Heribert Steuer, Carsten Osswald This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Changing mail content in action module
Hi! Ruslan Zakirov schrieb: On Tue, May 12, 2009 at 7:32 PM, Bastian Ballmann ballm...@patronas.de wrote: If you create a new ticket I dont create a new ticket or transaction. I want to modify an existing ticket before template is applied and change it's content. Greets a sunny day :) Basti -- Bastian Ballmann PATRONAS Financial Systems GmbH Schnewlinstr 4 79098 Freiburg fon +49 (0)761 400688-19 fax +49 (0)761 400688-50 ballm...@patronas.de http://www.patronas.de Amtsgericht Freiburg, HRB 7212 Geschäftsführung: Heribert Steuer, Carsten Osswald This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Changing mail content in action module
Hi list,
I've programmed my own action module to create tickets from
forwarded mails.
Therefore I scan from and subject headers in all attachments
and set the ticket's requestor to the original mail from and the
subject to the original subject.
Now I would like to also set the tickets content to the
original content of the forwarded mail but I cannot find
a way to do so.
I have to set the $Transaction-Content before applying
the template Autoreply and I know the Prepare method
must be overwritten to do so, but if I change
$self-TransactionObj-{'message'}-{'items'}-[0]-{'values'}-{'content'}
it wont have any effect and I cannot find a set-method for
the property Content of the transaction object.
Any hint / advice?
Greets have a nice day! :)
Basti
--
Bastian Ballmann
PATRONAS Financial Systems GmbH
Schnewlinstr 4
79098 Freiburg
fon +49 (0)761 400688-19
fax +49 (0)761 400688-50
ballm...@patronas.de
http://www.patronas.de
Amtsgericht Freiburg, HRB 7212
Geschäftsführung: Heribert Steuer, Carsten Osswald
This e-mail may contain confidential and/or privileged information. If you are
not the intended recipient (or have received this e-mail in error) please
notify the sender immediately and destroy this e-mail. Any unauthorized
copying, disclosure or distribution of the material in this e-mail is strictly
forbidden.
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