Re: [rt-users] Assets RT 4.4.0

2017-01-27 Thread Dunbar, Brian 


I created a company specific catalog and custom fields for the data I want.
The owner field is a default field that is required I do not see where I can 
change that.
So if I have to use it I would like the name formats to match if possible.

-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Dippery, Kyle
Sent: Thursday, January 26, 2017 3:22 PM
To: rt-users
Subject: Re: [rt-users] Assets RT 4.4.0


Maybe use a custom field for Company?  Or create Company-specific catalogs?



From: rt-users <rt-users-boun...@lists.bestpractical.com> on behalf of Dunbar, 
Brian <brian.dun...@von.ca>
Sent: Thursday, January 26, 2017 2:59 PM
To: rt-users
Subject: [rt-users] Assets RT 4.4.0

Hello List,

I was asked to start using RT for Assets. I created a new catalog.

I put in my computer for test with serial number and details

When I set the owner. I could not set the Company it would only let me pick a 
domain account

So as an example my account is smithjohn and my email is 
john.sm...@company.com<mailto:john.sm...@company.com>
When I add the record it picks by account name smithjohn When I want to search 
by owner after I pick smithjohn and it reformats it to the email address and 
does not find my asset.
I can search on other fields but I would like to search by owner.



Any ideas?

Thanks

[rt-users] Assets RT 4.4.0

2017-01-26 Thread Dunbar, Brian 

Hello List,

I was asked to start using RT for Assets. I created a new catalog.

I put in my computer for test with serial number and details

When I set the owner. I could not set the Company it would only let me pick a 
domain account

So as an example my account is smithjohn and my email is 
john.sm...@company.com
When I add the record it picks by account name smithjohn
When I want to search by owner after I pick smithjohn and it reformats it to 
the email address and does not find my asset.
I can search on other fields but I would like to search by owner.



Any ideas?

Thanks

Re: [rt-users] Mason Cache clear

2016-10-31 Thread Dunbar, Brian 
Thank you Landon, Torsten and Alex.  I checked the folder permissions under 
mason_data and set /obj to 770  to match the other two folders and restarted 
apache and it is working again. Thank you glad I am not in production yet.

From: Landon Stewart [mailto:lstew...@internap.com]
Sent: Monday, October 31, 2016 2:02 PM
To: Dunbar, Brian
Cc: rt-users
Subject: Re: [rt-users] Mason Cache clear

Hi Brian,

Check what user apache2 runs as (probably www-data but depends on what distro 
you use).  Then make sure that user can write to the 
/opt/rt4/var/mason_data/obj directory (chown -R www-data:www-data 
/opt/rt4/var/mason_data/obj).

To make sure apache2 runs as www-data (or to find out what it does run as) 
check the output of "ps aux | grep apache2".  There will be one process running 
as root but the others will run as a different user; that is the one you want.

On Oct 31, 2016, at 10:49 AM, Dunbar, Brian 
<brian.dun...@von.ca<mailto:brian.dun...@von.ca>> wrote:

I was installing RT-Extension-ActivityReports into RT 4.4.0 after the install I 
ran
rm -rf /opt/rt4/var/mason_data/obj
then service apache2 restart

Apache restarted ok but RT will not load. I found this error in syslog but not 
sure what to fix.
[40707] mkdir /opt/rt4/var/mason_data/obj/3407077840: Permission denied at 
/usr/share/perl5/HTML/Mason/Compiler/ToObject.pm line 115.#012#012Stack:#012
[/usr/share/perl/5.20/Carp.pm:166]#012  
[/usr/share/perl/5.20/File/Path.pm:156]#012
[/usr/share/perl/5.20/File/Path.pm:133]#012
[/usr/share/perl/5.20/File/Path.pm:114]#012
[/usr/share/perl5/HTML/Mason/Compiler/ToObject.pm:115]#012
[/usr/share/perl5/HTML/Mason/Interp.pm:440]#012
[/usr/share/perl5/HTML/Mason/Interp.pm:776]#012
[/usr/share/perl5/HTML/Mason/Request.pm:259]#012
[/usr/share/perl5/HTML/Mason/Request.pm:215]#012
[/opt/rt4/sbin/../lib/RT/Interface/Web/Request.pm:61]#012
[/usr/share/perl5/Class/Container.pm:275]#012
[/usr/share/perl5/Class/Container.pm:353]#012
[/usr/share/perl5/HTML/Mason/Interp.pm:351]#012
[/usr/share/perl5/HTML/Mason/Interp.pm:345]#012
[/usr/share/perl5/HTML/Mason/PSGIHandler.pm:59]#012
[/usr/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm:52]#012
[/usr/share/perl5/Plack/Util.pm:301]#012  [/usr/share/perl5/

Then I google clearing mason cache and it shows
rm -Rf /usr/local/rt4/var/mason_data/obj/*
Not usre if the asterisk at end makes difference I tried that after still no 
luck.

Anyone see what is wrong and how to fix?  Greatly appreciated.
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - Q1 2017

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
 lstew...@internap.com<mailto:lstew...@internap.com>
 www.internap.com<http://www.internap.com>

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - Q1 2017

[rt-users] Mason Cache clear

2016-10-31 Thread Dunbar, Brian 
I was installing RT-Extension-ActivityReports into RT 4.4.0 after the install I 
ran 
rm -rf /opt/rt4/var/mason_data/obj
then service apache2 restart

Apache restarted ok but RT will not load. I found this error in syslog but not 
sure what to fix.
[40707] mkdir /opt/rt4/var/mason_data/obj/3407077840: Permission denied at 
/usr/share/perl5/HTML/Mason/Compiler/ToObject.pm line 115.#012#012Stack:#012 
[/usr/share/perl/5.20/Carp.pm:166]#012  
[/usr/share/perl/5.20/File/Path.pm:156]#012  
[/usr/share/perl/5.20/File/Path.pm:133]#012  
[/usr/share/perl/5.20/File/Path.pm:114]#012  
[/usr/share/perl5/HTML/Mason/Compiler/ToObject.pm:115]#012  
[/usr/share/perl5/HTML/Mason/Interp.pm:440]#012  
[/usr/share/perl5/HTML/Mason/Interp.pm:776]#012  
[/usr/share/perl5/HTML/Mason/Request.pm:259]#012  
[/usr/share/perl5/HTML/Mason/Request.pm:215]#012  
[/opt/rt4/sbin/../lib/RT/Interface/Web/Request.pm:61]#012  
[/usr/share/perl5/Class/Container.pm:275]#012  
[/usr/share/perl5/Class/Container.pm:353]#012  
[/usr/share/perl5/HTML/Mason/Interp.pm:351]#012  
[/usr/share/perl5/HTML/Mason/Interp.pm:345]#012  
[/usr/share/perl5/HTML/Mason/PSGIHandler.pm:59]#012  
[/usr/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm:52]#012  
[/usr/share/perl5/Plack/Util.pm:301]#012  [/usr/share/perl5/

Then I google clearing mason cache and it shows 
rm -Rf /usr/local/rt4/var/mason_data/obj/*
Not usre if the asterisk at end makes difference I tried that after still no 
luck.

Anyone see what is wrong and how to fix?  Greatly appreciated.
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - Q1 2017

Re: [rt-users] CommandByMail config

2016-10-28 Thread Dunbar, Brian 
Hello Landon,

Yes it is the first line. Of the message and I did not use or

I will check the log to see. I am not familiar with mason cache but will google 
it to see how.

Thank you for the reply/info.

From: Landon Stewart [mailto:lstew...@internap.com]
Sent: Friday, October 28, 2016 12:30 PM
To: Dunbar, Brian
Cc: rt-users
Subject: Re: [rt-users] CommandByMail config

Is the command you are sending on the very first line of the message?  Did you 
really send an email with both of those commands with the word Or between them 
or was that two examples?  Is there anything in the log (ie. 
/opt/rt4/var/log/rt.log) when the email correspondence is being dealt with?  If 
you restarted apache did you clear the mason cache as well?

On Oct 28, 2016, at 6:38 AM, Dunbar, Brian 
<brian.dun...@von.ca<mailto:brian.dun...@von.ca>> wrote:

Hello All,

I am trying to enable CommandByMail

I installed the plugin and patch
Added these two lines to my RT_SiteConfig.pm
Plugin('RT::Extension::CommandByMail');
Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail));

When I send an email with

Queue: Nameofqueue
Or
Status: resolved

It does not change any status info in RT
I am using RT 4.4.0
I did bounce the apache

Anyone with ideas?
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - Q1 2017

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
 lstew...@internap.com<mailto:lstew...@internap.com>
 www.internap.com<http://www.internap.com>

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - Q1 2017

[rt-users] CommandByMail config

2016-10-28 Thread Dunbar, Brian 
Hello All, 

I am trying to enable CommandByMail

I installed the plugin and patch
Added these two lines to my RT_SiteConfig.pm
Plugin('RT::Extension::CommandByMail');
Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail));

When I send an email with 

Queue: Nameofqueue
Or
Status: resolved

It does not change any status info in RT
I am using RT 4.4.0
I did bounce the apache

Anyone with ideas?
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - Q1 2017

[rt-users] Secondary Approvals

2016-10-26 Thread Dunbar, Brian 
Hello List!

I am setting up a new queue for our Hiring Team. They need approvals setup. 
First is HR approval with range for the position.
Then the requesting manager needs a director’s approval to move forward. We 
have many directors and the directors need the range information before they 
will approve.

I setup HR as Approvers in RT Approval using  __Approvals using Template and 
scrip from this link 
https://docs.bestpractical.com/rt/4.4.0/customizing/approvals.html


This works for the initial approval by HR

Now is there a way to make  secondary approval from the director  as well I do 
not want every director being notified of a pending approval only the relevant 
director.

Any help would be greatly appreciated.

Brian

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RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

[rt-users] banner message

2016-09-26 Thread Dunbar, Brian 
Hello,

Is there a way to add a reminder on the SelfService Page?  ie before submitting 
did you do X?

Brian Dunbar
Service Desk Manager
VON Canada
2150 Islington Ave #301
Toronto ON M9P 3V4
Telephone 647 788 3277
Mobile 416 454 8975

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] import tickets from csv file

2016-09-09 Thread Dunbar, Brian 
Thank you I think you have a great suggestion.

On Sep 9, 2016 3:19 PM, Landon Stewart <lstew...@internap.com> wrote:
If you formulate the email with the "From:" as the requestor it would set it 
accordingly in the ticket.  If RT is set to produce auto-replies though they'd 
get that auto-reply.

On Sep 9, 2016, at 11:51 AM, Dunbar, Brian 
<brian.dun...@von.ca<mailto:brian.dun...@von.ca>> wrote:

I can format the csv anyway as  desired but importing as email will make me the 
requester for every ticket?


From: Landon Stewart [mailto:lstew...@internap.com]
Sent: Friday, September 9, 2016 2:38 PM
To: Dunbar, Brian
Cc: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>
Subject: Re: [rt-users] import tickets from csv file

What kind of columns does the CSV have?  May it's possible to simply convert 
each record in the CSV to an email and use rt-mailgate?

On Sep 9, 2016, at 10:28 AM, Dunbar, Brian 
<brian.dun...@von.ca<mailto:brian.dun...@von.ca>> wrote:

Hello All,

I have a new 4.4 install of RT and I would like to import tickets from another 
ticket system (Spiceworks). I can get the ticket info in a csv file to import 
but I have not found a script that works to populate RT with the info. I found 
a script by Alister West (https://alisterwest.com/code/perl-rt-import-tickets) 
but it did not work and it was made for RT4.0 I do not know perl enough to 
write my own script. So hopefully there is something out there that works and 
can be shared.

Regards
Brian

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
 lstew...@internap.com<mailto:lstew...@internap.com>
� www.internap.com<http://www.internap.com/>

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
 lstew...@internap.com<mailto:lstew...@internap.com>
� www.internap.com<http://www.internap.com>


-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] import tickets from csv file

2016-09-09 Thread Dunbar, Brian 
I can format the csv anyway as  desired but importing as email will make me the 
requester for every ticket?


From: Landon Stewart [mailto:lstew...@internap.com]
Sent: Friday, September 9, 2016 2:38 PM
To: Dunbar, Brian
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] import tickets from csv file

What kind of columns does the CSV have?  May it's possible to simply convert 
each record in the CSV to an email and use rt-mailgate?

On Sep 9, 2016, at 10:28 AM, Dunbar, Brian 
<brian.dun...@von.ca<mailto:brian.dun...@von.ca>> wrote:

Hello All,

I have a new 4.4 install of RT and I would like to import tickets from another 
ticket system (Spiceworks). I can get the ticket info in a csv file to import 
but I have not found a script that works to populate RT with the info. I found 
a script by Alister West (https://alisterwest.com/code/perl-rt-import-tickets) 
but it did not work and it was made for RT4.0 I do not know perl enough to 
write my own script. So hopefully there is something out there that works and 
can be shared.

Regards
Brian

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

--
Landon Stewart
Lead Analyst - Abuse and Security Management
INTERNAP ®
 lstew...@internap.com<mailto:lstew...@internap.com>
 www.internap.com<http://www.internap.com>

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

[rt-users] import tickets from csv file

2016-09-09 Thread Dunbar, Brian 
Hello All,

I have a new 4.4 install of RT and I would like to import tickets from another 
ticket system (Spiceworks). I can get the ticket info in a csv file to import 
but I have not found a script that works to populate RT with the info. I found 
a script by Alister West (https://alisterwest.com/code/perl-rt-import-tickets) 
but it did not work and it was made for RT4.0 I do not know perl enough to 
write my own script. So hopefully there is something out there that works and 
can be shared.

Regards
Brian

-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] odd browser behaviour

2016-07-11 Thread Dunbar, Brian 
I fixed the Chrome issue by clearing all history.

I finally fixed my email with Fetchmail.  The fetchmailrc path should not end 
in / I found this out by reading the var/log/messages

My last issue is on the gui side of RT when the page loads the Home button 
shows The Page you requested could not be found. I think this is an error in my 
siteconfig. Hopefully I can fix today.

From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Dunbar, Brian
Sent: Monday, July 11, 2016 8:46 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] odd browser behaviour

I have been using Chrome to access RT. I upgraded my RT to 4.4 and now I cannot 
login with Chrome. I can access it through Firefox and IE.

If I look at syslog I see

Jul 11 08:17:42 server RT: [39157] Marking original destination as having 
side-effects before redirecting for login.#012Request: 
/rt//REST/1.0/NoAuth/mail-gateway#012Reason: your browser did not supply a 
Referrer header


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] odd browser behaviour

2016-07-11 Thread Dunbar, Brian 
I have been using Chrome to access RT. I upgraded my RT to 4.4 and now I cannot 
login with Chrome. I can access it through Firefox and IE.

If I look at syslog I see

Jul 11 08:17:42 server RT: [39157] Marking original destination as having 
side-effects before redirecting for login.#012Request: 
/rt//REST/1.0/NoAuth/mail-gateway#012Reason: your browser did not supply a 
Referrer header


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] reinstall Request Tracker

2016-07-06 Thread Dunbar, Brian 
I get errors in my RT-Mailgate and I don't see a way to fix it. I copied the 
contents of RT_SiteConfig.pm and 000-default.conf from apache to a text file.

Would it make sense to apt-get purge request-tracker then reinstall so I have a 
clean installation?

The server is not in production yet.
Thanks for any input.

Regards
Brian
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] Fetchmail

2016-07-05 Thread Dunbar, Brian 
Sorry about all the messages . They were being blocked by Barracuda so I 
whitelisted it and all my messages came.

From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of 
Dunbar, Brian
Sent: Tuesday, July 5, 2016 11:22 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Fetchmail

Hello RT_Users,

I have exim4 working to send mails from RT and I am trying to use fetchmail to 
poll exchange and collect the messages.
Fetchmail returns  Fetchmail MDA returned nonzero status 2 in the syslog. I 
also get POP3 Protocol error 19
I look at the exchange account and I can see that fetchmail is reading the 
messages.

I have also tried with imap and get error writing to mda broken pipe


Here is the fetchmail config

set daemon 30:
set invisible
set no bouncemail
set syslog

poll mail.server.ca protocol pop3
auth password
username "...@server.ca<mailto:...@server.ca>" password ""
mda "/opt/rt4/bin/rt-mailgate --queue xxx --action correspond --url 
http://xxx/;
no keep
#sslfingerprint "xxx"

Syslog
reading message 
xx...@server.ca@mail.server.ca:9<mailto:xx...@server.ca@mail.server.ca:9> of 10 
(3310 octets) (log message incomplete)
not flushed



-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] Fetchmail

2016-07-05 Thread Dunbar, Brian 
I think the problem is RT-Mailgate is corrupt  I tried running /opt/rt4/bin 
./rt-mailgate –help and it stops with
:/opt/rt4/bin$ sudo vi rt-mailgate
:/opt/rt4/bin$ ./rt-mailgate --help
syntax error at ./rt-mailgate line 71, near "test:"
syntax error at ./rt-mailgate line 74, near "comments:"
BEGIN not safe after errors--compilation aborted at ./rt-mailgate line 79.


The relevant lines from rt-mailgate

70
 71 service.test: '|/opt/rt4/bin/rt-mailgate --queue service.test 
--action correspond
 72   --url http://server/rt';
 73
 74 servicetest.comments: '|/opt/rt4/bin/rt-mailgate --queue service.test 
--action comment
 75   --url http://server/rt/';
 76
 77 package RT::Client::MailGateway;
 78
 79 use LWP::UserAgent;

From: trevortho...@gmail.com [mailto:trevortho...@gmail.com] On Behalf Of Trev
Sent: Tuesday, July 5, 2016 11:33 AM
To: Dunbar, Brian
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Fetchmail

If your queue contains spaces in it, you may consider using single quotes:

poll oa-internal.domain.com<http://oa-internal.domain.com> protocol imap 
username "rt-correspondance" password "my_password" mda 
"/opt/rt4/bin/rt-mailgate --queue 'IT General' --action correspond --url 
http://rt.domain.com/; no keep



On Tue, Jul 5, 2016 at 11:22 AM, Dunbar, Brian 
<brian.dun...@von.ca<mailto:brian.dun...@von.ca>> wrote:
Hello RT_Users,

I have exim4 working to send mails from RT and I am trying to use fetchmail to 
poll exchange and collect the messages.
Fetchmail returns  Fetchmail MDA returned nonzero status 2 in the syslog. I 
also get POP3 Protocol error 19
I look at the exchange account and I can see that fetchmail is reading the 
messages.

I have also tried with imap and get error writing to mda broken pipe


Here is the fetchmail config

set daemon 30:
set invisible
set no bouncemail
set syslog

poll mail.server.ca<http://mail.server.ca> protocol pop3
auth password
username "...@server.ca<mailto:...@server.ca>" password ""
mda "/opt/rt4/bin/rt-mailgate --queue xxx --action correspond --url 
http://xxx/;
no keep
#sslfingerprint "xxx"

Syslog
reading message 
xx...@server.ca@mail.server.ca:9<mailto:xx...@server.ca@mail.server.ca:9> of 10 
(3310 octets) (log message incomplete)
not flushed




-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] FW: Fetchmail

2016-07-05 Thread Dunbar, Brian 



Thank you for the reply there are no spaces but a period. I did have “” quotes 
and I changed it now to ‘ ‘ but still broken pipe

From: trevortho...@gmail.com<mailto:trevortho...@gmail.com> 
[mailto:trevortho...@gmail.com] On Behalf Of Trev
Sent: Tuesday, July 5, 2016 11:33 AM
To: Dunbar, Brian
Cc: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com>
Subject: Re: [rt-users] Fetchmail

If your queue contains spaces in it, you may consider using single quotes:

poll oa-internal.domain.com<http://oa-internal.domain.com> protocol imap 
username "rt-correspondance" password "my_password" mda 
"/opt/rt4/bin/rt-mailgate --queue 'IT General' --action correspond --url 
http://rt.domain.com/; no keep



On Tue, Jul 5, 2016 at 11:22 AM, Dunbar, Brian 
<brian.dun...@von.ca<mailto:brian.dun...@von.ca>> wrote:
Hello RT_Users,

I have exim4 working to send mails from RT and I am trying to use fetchmail to 
poll exchange and collect the messages.
Fetchmail returns  Fetchmail MDA returned nonzero status 2 in the syslog. I 
also get POP3 Protocol error 19
I look at the exchange account and I can see that fetchmail is reading the 
messages.

I have also tried with imap and get error writing to mda broken pipe


Here is the fetchmail config

set daemon 30:
set invisible
set no bouncemail
set syslog

poll mail.server.ca<http://mail.server.ca> protocol pop3
auth password
username "...@server.ca<mailto:...@server.ca>" password ""
mda "/opt/rt4/bin/rt-mailgate --queue xxx --action correspond --url 
http://xxx/;
no keep
#sslfingerprint "xxx"

Syslog
reading message 
xx...@server.ca@mail.server.ca:9<mailto:xx...@server.ca@mail.server.ca:9> of 10 
(3310 octets) (log message incomplete)
not flushed




-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] Fetchmail

2016-07-05 Thread Dunbar, Brian 
Hello RT_Users,

I have exim4 working to send mails from RT and I am trying to use fetchmail to 
poll exchange and collect the messages.
Fetchmail returns  Fetchmail MDA returned nonzero status 2 in the syslog. I 
also get POP3 Protocol error 19
I look at the exchange account and I can see that fetchmail is reading the 
messages.

I have also tried with imap and get error writing to mda broken pipe


Here is the fetchmail config

set daemon 30:
set invisible
set no bouncemail
set syslog

poll mail.server.ca protocol pop3
auth password
username "...@server.ca" password ""
mda "/opt/rt4/bin/rt-mailgate --queue xxx --action correspond --url 
http://xxx/;
no keep
#sslfingerprint "xxx"

Syslog
reading message 
xx...@server.ca@mail.server.ca:9 of 10 
(3310 octets) (log message incomplete)
not flushed



-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] (no subject)

2016-07-05 Thread Dunbar, Brian 
Hello RT_Users,

I have exim4 working to send mails from RT and I am trying to use fetchmail to 
poll exchange and collect the messages.
Fetchmail returns  Fetchmail MDA returned nonzero status 2 in the syslog. I 
also get POP3 Protocol error 19
I look at the exchange account and I can see that fetchmail is reading the 
messages.

Here is the fetchmail config

set daemon 30:
set invisible
set no bouncemail
set syslog

poll mail.server.ca protocol pop3
auth password
username "...@server.ca" password ""
mda "/opt/rt4/bin/rt-mailgate --queue xxx --action correspond --url 
http://xxx/;
no keep
#sslfingerprint "xxx"

Syslog
reading message 
xx...@server.ca@mail.server.ca:9 of 10 
(3310 octets) (log message incomplete)
not flushed

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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] Fetchmail MDA returned nonzero status 2

2016-07-04 Thread Dunbar, Brian 
Hello RT_Users,

I have exim4 working to send mails from RT and I am trying to use fetchmail to 
poll exchange and collect the messages.
Fetchmail returns  Fetchmail MDA returned nonzero status 2 in the syslog. I 
also get POP3 Protocol error 19
I look at the exchange account and I can see that fetchmail is reading the 
messages.

Here is the fetchmail config

set daemon 30:
set invisible
set no bouncemail
set syslog

poll mail.server.ca protocol pop3
auth password
username "...@server.ca" password ""
mda "/opt/rt4/bin/rt-mailgate --queue xxx --action correspond --url 
http://xxx/;
no keep
#sslfingerprint "xxx"

Syslog
reading message xx...@server.ca@mail.server.ca:9 of 10 (3310 octets) (log 
message incomplete)
not flushed
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] Exim4

2016-06-29 Thread Dunbar, Brian 
Hello All,

I have setup RT 4.4 and I have External Auth working. Users can login with 
domain names. The only hurdle left to completing my setup is exim4.

I can receive email from RT but not send to RT. I did create the queue info in 
etc/aliases and restart apache
The exim4 mainlog shows Queued Mail for Delivery any emails I test with.


rt: "|usr/bin/rt-mailgate --queue Service.Test --action correspond --url 
http://xx.xxx/rt;
rt-comment: "|/usr/bin/rt-mailgate --queue Service.Test --action comment --url 
http://xx.xxx/rt;

Thank you for any help I am learning as I go.


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] apache setup in RT 4.4

2016-06-27 Thread Dunbar, Brian 
I finished the setup of RT 4.4 now I am trying to enable the ldap 
authentication through apache then LDAPImport

When I try to add the following in apache I get an error when restarting apache 
on AuthBasicProvider ldap   should I be putting in the link to my ldap there or 
does the next line explain what ldap = ?

I used the sample data as I the only differences I made are "RT access" with a 
service account AuthLDAPURL with actual path to my ldap


Require valid-user
AuthType Basic
AuthName "RT access"
AuthBasicProvider ldap
AuthLDAPURL \
"ldap://ldap.example.com/dc=example,dc=com;


= 2.4> # For Apache 2.4
Require local

  # For Apache 2.2
Order deny,allow
Deny from all
Allow from localhost
Satisfy any




Brian Dunbar
Service Desk Manager
VON Canada
2150 Islington Ave #301
Toronto ON M9P 3V4
Telephone 647 788 3277
Mobile 416 454 8975

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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] RT_SiteConfig.pm error formatting question

2016-06-22 Thread Dunbar, Brian 


I am setting up a server on Debian (Jessie). I am at the point of configuring 
the RT_SiteConfig.pm file and following examples found online I am getting an 
error when trying to validate my config

Here is the text

25 # You may also split settings into separate files under the 
etc/RT_SiteConfig.d/
26 # directory.  All files ending in ".pm" will be parsed, in alphabetical 
order,
27 # after this file is loaded.
28
29 Set($rtname , 'xxx.ca');
30 Set($Organization,'.x.ca');
31
32 Set($Timezone, "US/Eastern");
33 Set($CorrespondAddress, 'service.t...@x.ca');


When I try
sudo perl -C /opt/rt4/etc/RT_SiteConfig.pm
Undefined subroutine ::Set called at /opt/rt4/etc/RT_SiteConfig.pm line 29.


If I # line 29 then the error goes to the next line.
I have searched the formatting and the error.

Any help appreciated.

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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016