[rt-users] ACL not removed ???

2014-09-03 Thread Eric Maisonobe 
Hello,

I've upgraded from 4.0 to 4.2.6 last week (but i don't know if that
matter...).

I've discovered today that some access right are very strange.

The facts :
- access right are ONLY on groups (never on users),
- 2 users are member of the same groups : GroupId 1663 and 4777
- user1 is older than user2.
- the 2 users are privilegied, but Not admin,
- user1 have restricted access to some queues (Ok)
- user2 have full acces to ALL queues (Not Ok )

So i've tried to disabled groups : the problem occur on groupId 4777 : when
it is disabled, all access are ok, and resctrict access working.

So i've removed ALL right to this group : that's make no changes : when the
group is un-disabled, user1 has his normal and restricted access, but user2
have full access to all queues.
One more time, when i disable the groupId 4777 , all goes right.

So  i'm a bit lost ..
Have you any idea ?

Thanks in advance.
Eric
-- 
RT Training - Boston, September 9-10
http://bestpractical.com/training

Re: [rt-users] rt-crontool and --action RT::Action::NotifyAsComment

2014-01-21 Thread Eric MAISONOBE 
Many thanks for tour help !
Le 21 janv. 2014 20:38, Kevin Falcone falc...@bestpractical.com a écrit
:

 On Thu, Jan 16, 2014 at 06:46:06PM +0100, Eric Maisonobe wrote:
 Hello,
 I try to use the following cron task :
 /opt/rt4/bin/rt-crontool \
 
   --search RT::Search::FromSQL \
   --search-arg Created  '1 day ago' AND (Status = 'new')  \
   --action RT::Action::NotifyAsComment \
   --action-arg 'OtherRecipients'
   --template 'my_nice_template'
 
 but nothing is done (no comment and no notification), because RT
 complains :
 
   [critical]: Can't call method CreatorObj on an undefined value at
   /opt/rt4/bin/../lib/RT/Action/Notify.pm line 134.
 (/opt/rt4/bin/../lib/RT.pm:400)
 
 I look at /opt/rt4/bin/../lib/RT/Action/Notify.pm line 134 and i
 see :
 
   my $creatorObj = $self-TransactionObj-CreatorObj;
 
 So, does anybody knows :
 - how to use rt-crontool with --action RT::Action::NotifyAsComment,
 - or how to specify the default RT system user in the Notify.pm
 script
 something like :
 
   eval( my $creatorObj = $self-TransactionObj-CreatorObj) || my
 $creatorObj =
   RT_DEFAULT_USER_OBJ;

 You want the --transaction argument if you're going to use a Notify
 action:
 http://bestpractical.com/docs/rt/latest/rt-crontool.html
 You want first or last, not all.

 You may find the notification example of the reminders documentation
 interesting
 http://bestpractical.com/docs/rt/latest/reminders.html#Email-Reminders

 -kevin

Re: [rt-users] Need help about scrip condition

2014-01-20 Thread Eric MAISONOBE 
Many thanks : this exactly what i was looking for !
 Le 17 janv. 2014 14:34, Emmanuel Lacour elac...@easter-eggs.com a
écrit :

 On Thu, Jan 16, 2014 at 06:57:12PM +0100, Eric MAISONOBE wrote:
 
 So i have 2 questions :
 - what's the way to check if the comment creator is Enoch root,
 and in
 this case (and only in this case) to notify the comment to
 'OtherRecipients',

 Something like this (untested):

 my $RootUser = RT::User-new( $self-CurrentUser );
 $RootUser-Load( 'root' );
 if ($Transaction-CreatorObj-id == $RootUser-id ) {
 ...


 - moreover, where can i found the code corresponding to default
 conditions and actions pre-existing in RT web interface ?

 Conditions: lib/RT/Condition/*.pm
 Actions: lib/RT/Action/*.pm


 --
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 44-46 rue de l'Ouest  -  75014 Paris  -  France -  Métro Gaité
 Phone: +33 (0) 1 43 35 00 37-   Fax: +33 (0) 1 43 35 00 76
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[rt-users] rt-crontool and --action RT::Action::NotifyAsComment

2014-01-16 Thread Eric Maisonobe 
Hello,

I try to use the following cron task :

/opt/rt4/bin/rt-crontool \

--search RT::Search::FromSQL \
--search-arg Created  '1 day ago' AND (Status = 'new')\
--action RT::Action::NotifyAsComment \
--action-arg 'OtherRecipients'
--template 'my_nice_template'

but nothing is done (no comment and no notification), because RT complains :

[critical]: Can't call method CreatorObj on an undefined value at
 /opt/rt4/bin/../lib/RT/Action/Notify.pm line 134.
 (/opt/rt4/bin/../lib/RT.pm:400)


I look at  /opt/rt4/bin/../lib/RT/Action/Notify.pm line 134 and i see :

   my $creatorObj = $self-TransactionObj-CreatorObj;



So, does anybody knows :
- how to use rt-crontool with --action RT::Action::NotifyAsComment,
- or how to specify the default RT system user in the Notify.pm script
something like :

 eval( my $creatorObj = $self-TransactionObj-CreatorObj) || my
 $creatorObj = RT_DEFAULT_USER_OBJ;


Thank you for any suggestion !

Eric

[rt-users] Need help about scrip condition

2014-01-16 Thread Eric MAISONOBE 
Hello,

I've disabled scrips for sending auto-notifications  when a comment is
added on tickets.

BUT, i would like that comment created by rt-crontool  been notified to
'OtherRecipients'.

So i have 2 questions :
- what's the way to check if the comment creator is Enoch root, and in
this case (and only in this case) to notify the comment to
'OtherRecipients',
- moreover, where can i found the code corresponding to default conditions
and actions pre-existing in RT web interface ?
(just because it's easier to modify working code instead of wrinting one
from blank)

Thank you by advance for any help !

Eric