[rt-users] Reminders: What are they, can they (or something else in RT) be made to do this?
I have looked through the Wiki and anything else I could find for full documentation of the purpose of the Reminders tickets, and I haven't found anything other than explanations of how to deal with problems with them (details of how to make them go away when the ticket they're based on is closed out, etc.). So can someone explain what the major purpose of the Reminders tickets is? Also, the functionality we were trying to achieve with them is the following, which they clearly don't do. How do we do this? We'd like to have a mechanism by which we can set a trigger in a ticket that will send the owner an email on a specified date that says, There's something you need to do with this ticket today. It is not sufficient for it to put up a notice on the RT main page, as we don't normally open RT unless there's a new ticket or we're explicitly updating an existing one -- it must send email to the owner. We don't want anything before the specified date, we want it on the specified date. A one-time email on that date is sufficient. Can Reminders be updated to do this, or is there another mechanism we could use to do this? Thanks, Faith ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT could not load a valid user issue
We sent a reply to a customer from an existing ticket, and the customer replied to the email. We had several hours of cron job failures this afternoon because of RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (custo...@example.com). You might need to grant 'Everyone' the right 'ReplyToTicket' for the queue General. No problem, we got the cron job failures to go away by setting ReplyToTicket privs for Everyone. The customer reply is now in place in the ticket. But we're still getting the following errors in our logs after fixing that issue: Mar 15 01:56:03 system RT: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244) Mar 15 01:56:03 system RT: Could not record email: Could not load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75) They continue to appear every time our cron job runs to collect incoming emails. We have ReplyToTicket and CreateTicket turned on for Everyone. We have --queue General --action correspond in the argument list for rt-mailgate. We are not running LDAP. Why are we still getting these messages, and how do we get them to stop? Faith ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
