Re: [rt-users] Autoreply html template returns transaction content as plain text
Kevin,
What is the correct
On Tue, 2011-01-25 at 14:50 -0500, Kevin Falcone wrote:
On Tue, Jan 25, 2011 at 08:40:14PM +0200, Johannes Kullberg wrote:
We have an autoreply template that includes the ticket information. The
reply is all html
except the original requestors message that comes out plain text.
I suspect the Transaction-Content() should be modified but how? I
have tried some solutions
found on this mailing list but no success.
We have these enabled at RT_SiteConfig.pm
Set($PreferRichText, yes);
What is the valid option here? Set($PreferRichText ??, ?);
Am looking into fixing this since we usually receive autoreplies with
this transaction appears to have no content
This isn't a valid value for PreferRichText
Set($TrustHTMLAttachments, 1);
But neither of those affect outgoing mail anyway.
{$Transaction-Content()}
I suspect you want Type = 'text/html' there
-kevin
--
Regards,
Gregory Okoth
NOC Engineer
Email:n...@accesskenya.com
Tel: (254 20) 360 0908
Fax: (254 20)(254 20) 360 0001
Re: [rt-users] RT 3.8.8 on CentOS 5.5 slows down/hangs
I am still experiencing this issue. At one instance when our RT had hang, I used the top command and it listed several apache processes (like 10). I also read in a recent thread on this list titled [Any gotchas for load balancing RT's front end?] stating somewhere... We have not needed to do this for RT yet, but you should provide for some level of persistance for connections to leverage RT's internal caching. A pure round-robin load balance will have both frontends doing more work than they need to do. It may also be worth revisiting your settings for KeepAlive on your web servers as well to maximize performance and minimize resource usage. Could increasing the MaxKeepAliveRequests resolve anything? I have 100 in my httpd.conf. I assumed 'load balancing' might help in my situation. Any help will be appreciated On Sat, 2011-01-08 at 13:32 +0300, Odhiambo Washington wrote: That is a specific shot in only one aspect. There are others but you did not say much about your Apache, MySQL server, server specs... -- Regards, Gregory Okoth NOC Engineer Email:n...@accesskenya.com Tel: (254 20) 360 0908 Fax: (254 20)(254 20) 360 0001
[rt-users] RT 3.8.8 on CentOS 5.5 slows down/hangs
Hullo RT Community, I finally have my RT 3.8.8 running on CentOS 5.5. It works fine but usually slows down at some point, whereby the RT page take long to load, even on refresh. This forces me to restart my Apache web server service for it to respond fast enough. I have done this like 4 times now. I thought our local DNS was slow in name resolution, so I tried accessing the RT page using its IP but nothing changes. Any ideas on where I could start troubleshooting? I need to pinpoint what exactly slows it at some random point, say in the evening or midmorning. -- Regards, Gregory Okoth NOC Engineer Email:n...@accesskenya.com Tel: (254 20) 360 0908 Fax: (254 20)(254 20) 360 0001
[rt-users] RT Queue mails with errors on Postfix
Hi RT Community, I have an issue I want to troubleshoot and resolve. I have - CentOS 5.5, - RT 3.8.8, - postfix as an MTA running on [myrtdomain.com] sending and responding to mails internal to [mycompanydomain.com]. mycompanydomain.com is on MDaemon mail server - apache2 server I keep seeing this error in my postfix logs (tail -f /var/log/maillog) Jan 5 14:08:10 noc postfix/cleanup[6000]: warning: database /etc/postfix/virtual.db is older than source file /etc/postfix/virtual ... Jan 5 14:51:14 noc postfix/local[6094]: C11C85F696D: to=n...@myrtdomain.com, relay=local, delay=11811, delays=11811/0.01/0/0.2, dsn=4.3.0, status=deferred (temporary failure. Command output: RT server error. The RT server which handled your email did not behave as expected. It said: temporary failure - RT couldn't find the queue: CoreNetwork ) My /etc/aliases has the queue specified, matching the CoreNetwork queue I created on RT webinterface with my root account: core: |/opt/rt3/bin/rt-mailgate --queue CoreNetwork --action correspond --url http://myrtdomain.com; core-response: |/opt/rt3/bin/rt-mailgate --queue CoreNetwork --action comment --url http://myrtdomain.com; Any ideas on how I can resolve this? I have tried these steps in sequence newaliases postfix reload service postfix restart [ok] service httpd restart [ok] -- Regards, Gregory Okoth NOC Engineer Email:n...@accesskenya.com Tel: (254 20) 360 0908 Fax: (254 20)(254 20) 360 0001
[rt-users] Setting up RT 3.8.8 on CentOS 5.5
Hi RT Community, I have been having a difficulty in setting up RT on my CentOS [Apache2, mysql, postfix]. Its defaulting on FCGI while I want it to use mod-perl2. In my /tmp/rt-3.8.8. when I test my RT installation, [r...@rt_sys]# make testdeps /usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql --with-fastcgi perl: =5.8.3(5.8.8) ...found users: rt group (rt) ...found bin owner (root) ...found libs owner (root) ...found libs group (bin) ...found web owner (apache) ...found web group (apache) ...found CLI dependencies: ... The RT configure file doesn't give me options for mod_perl, only apachectl [r...@rt_sys]#./configure --with-mysql --with-modperl2 --with-apachectl configure: WARNING: unrecognized options: --with-mysql, --with-modperl2 configure: error: cannot find install-sh, install.sh, or shtool in . ./.. ./../.. Please help me pinpoint where I might be going wrong, or better, a guide to help me complete the installation from start to finish on CentOS. I have been using the root account (the only account on the system) in my installation... -- Regards, Gregory Okoth
[rt-users] Using Postfix with Satelite mail config option to work with MDaemon mail server
Hi all, I am new to RT and still setting up RT 3.8.8 on Ubuntu 10.10 desktop, and along the way, I realized the ONLY OPTION I have is to make my RT run mail to contact our existing mail server (MDaemon 11.0.3 on a Windows server - since I am in a Windows environment). I chose postfix, I have installed it, but I need to know how to configure it so that it relays mail to the Mdaemon server, as well as receive mail from the same. This will help in enabling existing mail users send and recieve mail seamlessly on ticketing! What config options should I use? Any guides and links will be much appreciated, please help -- Regards, Gregory Okoth NOC Engineer Email:n...@accesskenya.com Tel: (254 20) 360 0908 Fax: (254 20)(254 20) 360 0001
