[rt-users] RT4 query builder not decoding parameters from URL
I have a fresh install of RT 4.0.5 on a new server. I pointed this new instance to an existing RT 4.0.2 database (after running the db upgrade script). The problem I am having is that the query builder: Existing saved searches execute with no problems. All new searches end-up URL encoded, thus fail to run and 0 results are returned. For example, a search like 'id = 12345' is getting executed as 'id%20%3D%2012345'. Once the query executes and returns nothing, a click on Advanced from the results page will show the query and format as URL encoded strings... nothing is getting decoded before execution. Configuration (Apache conf and RT_SiteConfig) are the same. Any ideas? I am completely at a loss.
[rt-users] RT4 ticket no longer auto-open after comment
We just upgraded from RT 3.8.8 to RT 4.0 In the past, any ticket that was in a new status would automatically be opened when a comment or similar transaction happened. This seems to no longer be the case in RT4. Is this a flag that can be turned back on? I don't see anything about it in the RT_Config.pm Thanks for the help. 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Updating saved searches via API
We are running RT version 3.8.9 on MySQL. I have a need to rename a bunch of queues (for several reasons) and have been asked to be update ALL saved searches and find/replace queue names. I haven't been able to find any good code examples on how this could be done. I have some code that will loop over each user, then loop over each saved search... but I'm stuck on how to replace queue names and save changes. Any ideas?
[rt-users] Missing actions menu on Ticket display page after 3.8.9 upgrade
Just did an upgrade from version 3.8.8 to 3.8.9 today in our development environment. After an apache service restart, RT came up with no problems. When I display a ticket I am missing the actions-menu (Reply, Comment, Steal, etc...) and I am also missing the page-menu (Display, History, Basics, Dates, People, Links, Reminders, Jumbo) along the top of the ticket. When looking that the rendered HTML source, the page-navigation div is totally empty (no children). I assume this a missing acl or something in the DB that is preventing the menu from being rendered, but I am at a loss. Has anyone else experienced this problem?
