Re: [rt-users] Question about REST interface and status
does anybody use REST to create tickets in RT am I the onlyone having this carriagereturn issue? -- Jeff Konnen On Monday 18 June 2012 at 07:51, Jeff Konnen wrote: > Hi, > this is the way we are creating the ticket, by using a HTML form: > > > action="http://xxx/REST/1.0/ticket/new/";> > User: > Pass: > Content: id: new > Text: This is the ticket text > Subject: This is my ticket > Status: resolved > Queue: 6 >value="Reset" name="B2"> > > > > Thanks > Jeff > > On Sat, Jun 16, 2012 at 2:19 AM, Kevin Falcone (mailto:falc...@bestpractical.com)> wrote: > > On Fri, Jun 15, 2012 at 11:23:27PM +0200, Jeff Konnen wrote: > > ># Could not create ticket. > > ># Status 'resolved > > >' isn't a valid status for tickets in this queue. > > > > > >Is this error due to the carriage return and how can I avoid it? > > > > There's a good chance that it dislikes the carriage return. > > However, we'd need to know how you're creating the ticket and what > > you're sending across the wire to make suggestions. > > > > -kevin > > > > -- > Jeff Konnen >
Re: [rt-users] Multiple queues on one email address
Ok, problem solved, it was not RT-related, it was a problem in the mail configuration. everything works as hoped. thanks jeff On Sat, Jun 16, 2012 at 2:21 AM, Kevin Falcone wrote: > On Fri, Jun 15, 2012 at 11:26:00PM +0200, Jeff Konnen wrote: > >I am using 1 email address for 3 queues. > > This is fine. > > >in fetchmailrc i can only specifiy one queue for that adress. so > tickets are created in that > >queue, that's OK. > >When I create a ticket in another queue, the user gets the message > but when he replies (with > >the correct subject-tag and ID), I don't get the answer into RT, I > only get a > >socalled [1]POSTMASTER-AUTO-FW of the incoming mail. > > Unfortunately, I cannot load the link you've provided. Please provide > the error message and the RT and fetchmail logs. > > -kevin > -- Jeff Konnen
Re: [rt-users] Question about REST interface and status
Hi, this is the way we are creating the ticket, by using a HTML form: http://xxx/REST/1.0/ticket/new/";> User: Pass: Content: id: new Text: This is the ticket text Subject: This is my ticket Status: resolved Queue: 6 Thanks Jeff On Sat, Jun 16, 2012 at 2:19 AM, Kevin Falcone wrote: > On Fri, Jun 15, 2012 at 11:23:27PM +0200, Jeff Konnen wrote: > ># Could not create ticket. > ># Status 'resolved > >' isn't a valid status for tickets in this queue. > > > >Is this error due to the carriage return and how can I avoid it? > > There's a good chance that it dislikes the carriage return. > However, we'd need to know how you're creating the ticket and what > you're sending across the wire to make suggestions. > > -kevin > -- Jeff Konnen
[rt-users] Multiple queues on one email address
Hi, I am using 1 email address for 3 queues. in fetchmailrc i can only specifiy one queue for that adress. so tickets are created in that queue, that's OK. When I create a ticket in another queue, the user gets the message but when he replies (with the correct subject-tag and ID), I don't get the answer into RT, I only get a socalled POSTMASTER-AUTO-FW of the incoming mail. Any idea what that could mean? Thanks Jeff
[rt-users] Question about REST interface and status
Hi, I am able to create a ticket via the rt REST interface, but I cannot set the status at creation time. I always get the following error: RT/4.0.0 200 Ok # Could not create ticket. # Status 'resolved ' isn't a valid status for tickets in this queue. Is this error due to the carriage return and how can I avoid it? Thanks in advance Jeff
