Re: [rt-users] trying to create an ticket in Rt with an email.
On 7/5/09 10:47 AM, John MacGillivray wrote: r...@myhost.mydomain.ca: Command died with status 1: /opt/rt3/bin/rt-mailgate --queue HelpDesk --action correspond --urlhttps://rt.mydomain/rt3;. Command output: local: fatal: execvp /opt/rt3/bin/rt-mailgate: Permission denied http://go.microsoft.com/?linkid=9655578 Hi, Looks like a permissions issue. the files should be executable by the mail user. I suspect 755 would be fine, as the mailgate just submits an http request. Regards, Lachlan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Fwd: Failed use LDAP service
On 23/4/09 11:57 AM, nast linux wrote:
Dear All,
Need your help.
I see in error.log is like below:
[Wed Apr 22 10:10:28 2009] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_CREDENTIALS 49
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
[Wed Apr 22 10:10:28 2009] [error]: FAILED LOGIN for user test from
test-desk (/opt/rt3/share/html/autohandler:265)
What is the problem and what Should I do?
Thanks,
ns
-- Forwarded message --
From: nast linuxnastli...@gmail.com
Date: Wed, 22 Apr 2009 13:50:08 +0700
Subject: Failed use LDAP service
To: rt-usersrt-users@lists.bestpractical.com
*Dear All,
I failed use LDAP service, I already done steps below:
*
*1. Install RT-Authen-ExternalAuth*
*2. Uncomment Set(@Plugins,(qw(RT::Authen::ExternAuth))); on
/opt/rt3/etc/RT_SiteConfig.pm
*
*3. cp
/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth
/opt/rt3/local/html/Callbacks/ExternalAuth/autohandler/Auth*
*4. apply the following patch to
User_Vendorhttp://wiki.bestpractical.com/view/User_Vendor.pm:
*
The error
Can't bind:
LDAP_INVALID_CREDENTIALS 49
Seems to be your problem. From memory, AD requires authenticated
credentials for ldap queries.
A windows guru could help here.
In your RT_SiteConfig.pm, where you have specified
Set( $ExternalSettings, {
...
'user' = 'User goes here',
'pass'= 'Password here',
...
}
You could try using ldapsearch from the command line on the server
to check that the user can bind and do lookups, e.g.
ldapsearch -D cn=fred, etc -w Password-h ldap.example.com -b
ou=People, etc. cn=*
or something similar, man ldapsearch could be your friend.
Regards,
Lachlan
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Does Anyone out there use RT for Change Management?
On 22/4/09 9:06 AM, Steve OBrien wrote: Hi All, I was wondering if anyone out there was using RT for IT Change Management and if so: 1.) How is it working out for you? 2.) Any helpful hints or a description of your setup. If not, is there any other tracking system that would work better for tracking, approving, and notifying changes (server configurations, etc) TIA, Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Hi Steve, We use it in that manner. CM queues have custom fields for endorsement and approval. Tickets cannot be resolved until the CM process is complete. Users generally have custom searches for tickets awaiting approval. It works for us because people are vigilant in getting it done. Lachlan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Changing preferences globally
Hi, Is there any way to change preferences on a global level. Not just the defaults, but the preferences of those who may have modified the defaults. We're getting a little tired of misuse of the WYSIWYG editor. Thanks, Lachlan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
