[rt-users] Chinese tickets: body okay, subject not
We have a user sending us tickets in the Simplified Chinese charset (gb2312). The body renders fine in RT 3.4.5 (as viewed through Firefox), but the Subject seems to get munged, all we see is question marks. Is this a known bug, a feature, or do I have some parameter switched off somewhere? Thomas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Chinese tickets: body okay, subject not
Ugh, sorry about replying to an already-existing message, I usually blow away the original message-id before I do that Thomas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] view tickets opened by a member of my group
* Ken O'Driscoll [EMAIL PROTECTED] [2007-04-04 12:43:44 +0100]: How do I assign permissions such that everyone in a certain group can view a ticket when a single member of their group opens a ticket in some queue? Can you not just give the MarketingGroup group SeeQueue and ShowTicket privs. for the AccountingQueue queue? Ah, I forgot to mention another constraint: We don't want one group to see *all* of the tickets in another group's queue, only ones that they have opened. Thomas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] view tickets opened by a member of my group
hello, How do I assign permissions such that everyone in a certain group can view a ticket when a single member of their group opens a ticket in some queue? i.e., suppose I have two queues: AccountingQueue MarketingQueue and two affiliated groups: AccountingGroup MarketingGroup and some associated users: AccountingUser1 AccountingUser2 MarketingUser1 MarketingUser2 If MarketingUser1 opens up a ticket in AccountingQueue, everyone in AccountingGroup will see that ticket, in addition to MarketingUser1 (because he opened it). But MarketingUser2 will not see this ticket, because he doesn't have access permissions to AccountingQueue, nor did he open the ticket. I would like for everyone in MarketingGroup to be able to view this ticket. This is for RT 3.4.x. thanks, Thomas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] resolve link defaults to comment, not reply
When clicking on the resolve link for a ticket, the UpdateType is set to comment on the ticket by defauly. I'd like to change this to reply, where can I change this behavior? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] versioned attachments?
Is it possible to have some sort of version control on RT attachments? i.e. If someone opens a ticket with foo.tgz as an attachment, and later in that ticket's history, another foo.tgz is attached. RT includes both attachments in the ticket, though they are dated. Normally this is okay, but if we really only wanted to show the latest instance of that particular attachment, is there any way to hide the older ones? thanks, Thomas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
