[rt-users] Peg the dashboards to system menu (on the left) or top menu?
We would love to be able to quickly go back to our dashboards from within a ticket but when you go into a an individual ticket the list of dashboards go away from the top menu. Is there a quick modification to allow us to keep the list of dashboards on the left menu or the top menu? Thanks, Peter Boguszewski Library Systems Administrator UW Madison - Library Technology Group pboguszew...@library.wisc.edu 608.262.4768
[rt-users] Asset shredder not working in 3.8.x
I posted twice to the code.google.com site but thought this would be a better forum to see if anyone is having the same issues that I am. Background: we have been using RT and AT for a couple of years now and the shredder for tickets and assets worked until the update to 3.8.x. I am currently at version 3.8.2. Here are my two posts to the google code site: I am running into issues adding the asset shredder plugin when running RT 3.8.1 with AT 1.2.3. I get errors just going to the Shredder page once I add the plugin files: Error during compilation of /opt/rt3/share/html/Admin/Tools/Shredder/Elements/SelectPlugin: Can't locate object method "Type" via package "RT::Shredder::Plugin::Assets" at /opt/rt3/bin/../lib/RT/Shredder/Plugin.pm line 141. Stack: [/opt/rt3/bin/../lib/RT/Shredder/Plugin.pm:141] [/opt/rt3/share/html/Admin/Tools/Shredder/Elements/SelectPlugin:72] [/usr/share/perl5/HTML/Mason/Interp.pm:811] [/usr/share/perl5/HTML/Mason/Interp.pm:441] [/usr/share/perl5/HTML/Mason/Request.pm:1093] [/usr/share/perl5/HTML/Mason/Request.pm:1026] [/usr/share/perl5/HTML/Mason/Request.pm:1204] [/opt/rt3/share/html/Admin/Tools/Shredder/index.html:65] [/opt/rt3/share/html/Admin/Tools/Shredder/autohandler:59] [/opt/rt3/share/html/Admin/autohandler:49] [/opt/rt3/share/html/autohandler:308] AND We just updated to RT 3.8.2 and tried this again. I think I now know more relevant information. We do not use the normal built in Asset types. We have modified them to be specific to our Dell computers and have actually removed the built in types. Could this be our issue? Could someone point me in the right direction to fix this? I am a sys admin and have some coding knowledge (but definitely not a perl expert). Thanks so much for any information! Pete Thanks for any help or direction, Pete -- _________ Peter Boguszewski Library Systems Administrator UW Madison - Library Technology Group pboguszew...@library.wisc.edu 608.262.4768 smime.p7s Description: S/MIME Cryptographic Signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problems with creating ticket linked from an asset in version 3.8.2
Hi all, Every time one of our users add a ticket that is linked to an asset, from the asset view, a ticket gets created but the content is only the first word of the body that is broken up to the first letter, then a blank space, then the rest of the word with nothing else. It is nice that the ticket gets created with the correct subject but the content is not so hot. Can anyone point me in a direction to troubleshoot this? Thanks, Pete ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problems with creating ticket linked from an asset in version 3.8.2
Hi all, Every time one of our users add a ticket that is linked to an asset, from the asset view, a ticket gets created but the content is only the first word of the body that is broken up to the first letter, then a blank space, then the rest of the word with nothing else. It is nice that the ticket gets created with the correct subject but the content is not so hot. Can anyone point me in a direction to troubleshoot this? Thanks, Pete -- _ Peter Boguszewski Library Systems Administrator UW Madison - Library Technology Group pboguszew...@library.wisc.edu 608.262.4768 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Pubcookie auth
Hello all, I am trying to implement pubcookie authentication with mysql authorization. I could use some help. I am wondering if there is more information out there than the wiki and the example file in local/plugins/RT-Authen-ExternalAuth? I am running version 3.8.4 and have the authentication working before local authorization. I am trying to figure out how to have RT pull information from the cookie and use it. Any direction is appreciated. Pete ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Pubcookie auth
Sorry about the lack of information. Here is the story. I have pubcookie installed and working with apache. I have Ubuntu 8.10.3 installed and RT 3.8.4 installed - both work. I installed RT::Authen::ExternalAuth via cpan successfully (shows up under the plugins dir). I then add Set(@Plugins,(qw(RT::Authen::ExternalAuth))); to my RT_SiteConfig.pm and apache2 goes boom. I get this error in the apache log: [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server :0, exiting... I am no perl wizard so I am sure I am just doing something stupid. Again, I remove the plugin from RT_SiteConfig.pm and it works. I am just missing something? Pete On 7/14/2009 6:50 AM, Mike Peachey wrote: Mon 13 Jul 2009 21:59:58 GMT Peter Boguszewski wrote: Hello all, I am trying to implement pubcookie authentication with mysql authorization. I could use some help. I am wondering if there is more information out there than the wiki and the example file in local/plugins/RT-Authen-ExternalAuth? I am running version 3.8.4 and have the authentication working before local authorization. I am trying to figure out how to have RT pull information from the cookie and use it. Any direction is appreciated. You need to be a little more clear. ExternalAuth already has that code built in. The code itself is in Cookie.pm. You just need to configure RT to use it. -- _ Peter Boguszewski Library Systems Administrator UW Madison - Library Technology Group pboguszew...@library.wisc.edu 608.262.4768 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Pubcookie auth
Wow, that was the way to go. Setting RT to use the REMOTE_USER variable after pubcookie auth just works. Sometimes I find the way to make relatively easy things very complex! Thank you so much! Pete On 7/15/2009 4:41 AM, Mike Peachey wrote: Tue 14 Jul 2009 21:00:49 GMT Peter Boguszewski wrote: Sorry about the lack of information. Here is the story. I have pubcookie installed and working with apache. I have Ubuntu 8.10.3 installed and RT 3.8.4 installed - both work. I installed RT::Authen::ExternalAuth via cpan successfully (shows up under the plugins dir). I then add Set(@Plugins,(qw(RT::Authen::ExternalAuth))); to my RT_SiteConfig.pm and apache2 goes boom. I get this error in the apache log: [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server :0, exiting... I am no perl wizard so I am sure I am just doing something stupid. Again, I remove the plugin from RT_SiteConfig.pm and it works. I am just missing something? Sorry, I misunderstood initially.. was not aware of pubcookie as a project. I've had a quick look at it, but I'm not certain at this point how it would integrate with externalauth. Having said that, I don't know why it wouldn't be able to live side-by-side with externalauth and so it oughtnt make apache go boom just by loading it. To be honest, I would have thought that your best route to success would be to use mod_pubcookie, in which case you don't want RT::Authen::ExternalAuth at all, but instead you'd want RT's inbuilt apache authentication system whereby it just listens to whatever apache tells it. -- _________ Peter Boguszewski Library Systems Administrator UW Madison - Library Technology Group pboguszew...@library.wisc.edu 608.262.4768 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Searching with no case sensitivity?
Is there an easy way to turn off case sensitivity for the search feature in RT 3.8.x? I am using MySql as the database and tried a few suggestions I found by googling the problem but none of them work. -- Peter Boguszewski Library Systems Administrator UW Madison - Library Technology Group pboguszew...@library.wisc.edu 608.262.4768 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Issues with RT4.x and apache proxypass and white space in search results.
Hi all, We would like to proxypass traffic for RT for various reasons. This works perfectly for most applications and for about 95% of RT. The issue is in the Query Builder. The Results.html contains spaces in the URL. This causes problems for Apache's proxypass / proxypassreverse. It replaces white spaces with %2x and RT blows up with this error: "An internal RT error has occurred. Your administrator can find more details in RT's log files." Does anyone know how to fix this issue? Thanks, Pete -- Peter Boguszewski Technical Manager of Library Systems UW Madison - Library Technology Group pboguszew...@library.wisc.edu 608.262.4768
Re: [rt-users] Issues with RT4.x and apache proxypass and white space in search results.
.16.3/lib/site_perl/5.16.3/Plack/Loader.pm line 84
Plack::Loader::run('Plack::Loader=HASH(0x6654668)',
'Plack::Handler::FCGI=HASH(0x6654470)') called at
/*/perl/perl-5.16.3/lib/site_perl/5.16.3/Plack/Runner.pm line 277
Plack::Runner::run('Plack::Runner=HASH(0x6307b38)',
'CODE(0x6306f08)') called at /*//rt-4.0.11/sbin/rt-server.fcgi line 233
eval {...} called at /*//rt-4.0.11/sbin/rt-server.fcgi line 233
Stack:
[/*/perl/perl-5.16.3/lib/5.16.3/Carp.pm:101]
[/*****/perl/perl-5.16.3/lib/site_perl/5.16.3/x86_64-linux/Params/Validate/XS.pm:11]
[/*/perl/perl-5.16.3/lib/site_perl/5.16.3/Log/Dispatch/Output.pm:39]
[/*/perl/perl-5.16.3/lib/site_perl/5.16.3/Log/Dispatch.pm:214]
[/*/perl/perl-5.16.3/lib/site_perl/5.16.3/Log/Dispatch.pm:167]
[/*/perl/perl-5.16.3/lib/site_perl/5.16.3/Log/Dispatch.pm:145]
[/*/perl/perl-5.16.3/lib/site_perl/5.16.3/Log/Dispatch.pm:42]
[/*//rt-4.0.11/sbin/../lib/RT/Tickets_SQL.pm:295]
[/*//rt-4.0.11/share/html/Search/Results.html:109]
[/*//rt-4.0.11/sbin/../lib/RT/Interface/Web.pm:635]
[/*//rt-4.0.11/sbin/../lib/RT/Interface/Web.pm:336]
[/*//rt-4.0.11/share/html/autohandler:53]
(/*//rt-4.0.11/sbin/../lib/RT/Interface/Web/Handler.pm:208)
On 4/16/2013 9:52 AM, Peter Boguszewski wrote:
Hi all,
We would like to proxypass traffic for RT for various reasons.
This works perfectly for most applications and for about 95% of RT.
The issue is in the Query Builder. The Results.html contains spaces
in the URL. This causes problems for Apache's proxypass /
proxypassreverse. It replaces white spaces with %2x and RT blows up
with this error: "An internal RT error has occurred. Your
administrator can find more details in RT's log files." Does anyone
know how to fix this issue?
Thanks,
Pete
--
Peter Boguszewski
Technical Manager of Library Systems
UW Madison - Library Technology Group
pboguszew...@library.wisc.edu
608.262.4768
