Re: [rt-users] Change username format of autocomplete list
share/html/Elements/ShowUser is what looks at the system setting or user
preference and dispatches to the right component for display
(ShowUserVerbose vs. ShowUserConcise out of the box).
You'll need to add a share/html/Elements/ShowUserSuperverbose (note casing
since the preference is lower-cased an then the first letter upper-cased)
and then either Set($UsernameFormat, 'superverbose'); globally and/or write
some Perl in your config to add superverbose to the user preference options.
Something like this might do the trick:
push @{$RT::Config::META{UsernameFormat}-{WidgetArguments}{Values}},
'superverbose';
$RT::Config::META{UsernameFormat}-{WidgetArguments}{ValuesLabel}{superverbose}
= 'Name, email address, and phone number';
That's untested, so give it a shot.
Thanks for quick reply! Will look into it as soon as I'm back from a conference.
/Peter
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] bulk update thousands of tickets
Hi On Sun, Nov 28, 2010 at 7:34 PM, uzee uzee...@yahoo.com wrote: Hi, Some of our devices that feed into RT generated thousands of tickets which are really informational. Besides the bulk update of the UI, is there another way that I can use to filter and update hundreds or thousands of tickets..? the UI allows for 50 tkts per page and that will take me a very long time Look at the rt command line tool in the bin-directory. Look at rt help examples. An example of what you can do is rt ls -i owner=myaccount | rt edit - set status=resolved which first lists tickets owned by myaccount and then status to resolved. I use it regularly to filter out certain emails. /Peter
[rt-users] Keyboard shortcuts for RT
Hi, Since I have to sort through a queue in RT with a high percentage of spam (we don't remove spam for our postmaster queue) I thought it would be useful with some keyboard shortcuts like n (for next), x (spam), o (open), t (take) etc for RT. I found a javascript tool from Acunote (1) and made http://github.com/reuteras/RT-keyboard-shortcuts which is a Greasemonkey (2) script that adds some keyboard shortcuts to RT. It's a very early release and I'm not a javascript developer but if it could be useful for anyone else I just wanted to let the community know that the tool exists and add bugs at github when you find them. A warning, it's very ease to do x,n,x,n... very quickly and perhaps miss a real ticket... /Peter (1) http://www.acunote.com/open-source/javascript-keyboard-shortcuts (2) https://addons.mozilla.org/en-US/firefox/addon/748/
Re: [rt-users] Need help setting up Command Line RT
Hi On Thu, Sep 23, 2010 at 9:01 PM, Patton, Brandon brandon.pat...@aspireindiana.org wrote: I’m running RT 3.8.7 on Fedora 13 and trying to setup running the CLI however I always get the “Server error: Not Found (404)” error all the time. I’ve been searching and reading and tried the “export” and “.rtrc” methods and neither seem to work. The URL to RT is http://fedora/rt What output do you get if you run the command curl http://fedora/rt If you don't get the RT first page your /etc/hosts file is probably missing a line for the hostname fedora. /Peter RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
