Re: [rt-users] Custom Field validation extension
Discovered the issue. The CF Validation string is saved as attribute within the CF creation/modification. The CF's Validation string showed the old version of that regexp. Thus once the CFValidation string is changed, the CF itself (using this validation string needs) to be assigned with the new string using the Admin/CF/Modify interface. -- Peter Viskup On Mon, Jun 13, 2016 at 11:13 AM, Peter Viskup wrote: > Hello all, > just extended the CFValidations in > /opt/rt4/local/html/Admin/CustomFields/Modify.html by > '(?#Version)^[0-9._\-]+$', > '(?#Optional Version)^([0-9._\-]+)?$', > > Unfortunately the CF input still does not accept string "8.15-1" and > report "Broken in: Input must match [Optional Version]". > The Mason cache was cleaned prior the ticket creation. > Am I doing something wrong? > > -- > Peter Viskup - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
[rt-users] Custom Field validation extension
Hello all, just extended the CFValidations in /opt/rt4/local/html/Admin/CustomFields/Modify.html by '(?#Version)^[0-9._\-]+$', '(?#Optional Version)^([0-9._\-]+)?$', Unfortunately the CF input still does not accept string "8.15-1" and report "Broken in: Input must match [Optional Version]". The Mason cache was cleaned prior the ticket creation. Am I doing something wrong? -- Peter Viskup - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] Error when initializing database with external auth enabled
Couldn't this be related to RT::Authen::ExternalAuth migration to RT core since 4.4 version? https://docs.bestpractical.com/rt/4.4.0/UPGRADING-4.4.html -- Peter On Wed, May 25, 2016 at 2:26 AM, Bart Bunting wrote: > > Hi there, > > I may be just missing something but this is failing miserably for me and > I am not sure what the correct way to fix it is: > > Running rt 4.4.1 rc1 as of today. > > The situation is I have external authentication working fine using both > RT::Authen::ExternalAuth and RT::LDAPImport. > > I use puppet to provision the machine. > > When I have the external authentication configuration enabled in > RT_SiteConfig.pm the > initial database import breaks. I think this is because when it trys to > add the "root" user it attempts to canonicalize the name from ldap which > fails. > > Here is an example of the run: > > make initialize-database > /usr/bin/perl -I/opt/rt4/local/lib -I/opt/rt4/lib sbin/rt-setup-database > --action init --prompt-for-dba-password > In order to create or update your RT database, this script needs to connect > to your mysql instance on localhost (port '') as root > Please specify that user's database password below. If the user has no > database > password, just press return. > > Password: > Working with: > Type: mysql > Host: localhost > Port: > Name: rt4 > User: rt > DBA:root > Now creating a mysql database rt4 for RT. > Done. > Now populating database schema. > Done. > Now inserting database ACLs. > Done. > Now inserting RT core system objects. > [15076] [Wed May 25 00:15:29 2016] [critical]: Undefined subroutine > &RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo called at > /opt/rt_source/sbin/../lib/RT/User.pm line 787. > (/opt/rt_source/sbin/../lib/RT.pm:390) > Undefined subroutine &RT::Authen::ExternalAuth::LDAP::CanonicalizeUserInfo > called at /opt/rt_source/sbin/../lib/RT/User.pm line 787. > Makefile:386: recipe for target 'initialize-database' failed > make: *** [initialize-database] Error 2 > root@rt-dev:/opt/rt_source# > > I can work around this by having puppet install one version of > RT_SiteConfig.pm without > external authentication configured, run the database import and then > replace it with a version with external auth enabled. > > This works, I've tested it. > > It just feels terribly ugly and wrong. > > Can anyone suggest what I might be doing wrong here or is this a genuine > issue? > > > Kind regards > Bart > -- > > Bart Bunting - URSYS > PH: 02 87452811 > Mbl: 0409560005 > - > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Los Angeles - September, 2016 - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
[rt-users] RT Wikitext CF and newline character processing
Hello all, just dig into the Wikitext CF processing. Configured the RT and CKEditor using the wikia how-to [1] with some additional changes to CKEditor configuration. Just discovered one issue with the displaying the Wikitext CF via Web interface. CKEditor add on every newline by default (didn't find the possibility to suppress that by configuration option) and the RT does replacement of every newline character '\n' in CF value by '' string (found in /opt/rt4/lib/RT/Interface/Web.pm in ProcessColumnMapValue subroutine). There are two ways to get it solved: 1) let CKEditor not to send tag to RT 2) let RT not to replace \n by Ad 1) Some advanced output filtering rules should be written. Ad 2) Looks like it is possible to disable the replacement by setting 'Escape' argument to 0, but not sure how to do that for Wikitext CF only (/opt/rt4/share/html/Elements/ShowCustomFieldWikitext seems to be the proper place for that). Other workaround could be to call ScrubHTML subroutine defined in Web.pm with disablement of the 'br' tag for Wikitext CF. Any other thoughts or did somebody solve this issue already (other than the styling change)? More information: "testxy\ntestza" is the text in RT's DB "testxytestza" is the RT's HTML output [1] http://requesttracker.wikia.com/wiki/Rich_Text_Custom_Fields -- Peter Viskup - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] RTIR 3.2 and RT 4.4 compatibility
Based on the information from Best Practical there will be RTIR 3.4 released for RT 4.4 version. The RTIR 3.2 is not compatible with RT 4.4 version. On Mon, May 16, 2016 at 11:41 AM, Peter Viskup wrote: > Dear all, > would like to ask you whether the RT 4.4 and RTIT 3.2 are compatible. > The download page [1] says the RTIR 3.2 is built for RT 4.2 only. > > [1] https://bestpractical.com/download-page > > -- > Peter Viskup - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] Articles Wiki CF and Tables
Hello all, just wondering whether somebody tried to implement replacement of tables in Wiki custom field by 'cleartext tables'. At the moment we are using generator for cleartext tables: http://www.tablesgenerator.com/text_tables Anyone know better solution? Maybe some CKEditor plugin? -- Peter Viskup - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] RTIR 3.2 and RT 4.4 compatibility
Dear all, would like to ask you whether the RT 4.4 and RTIT 3.2 are compatible. The download page [1] says the RTIR 3.2 is built for RT 4.2 only. [1] https://bestpractical.com/download-page -- Peter Viskup - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] RT::Crypt::GPG with gpg-agent
On Wed, Mar 30, 2016 at 3:06 PM, Jim Brandt wrote:
>
>
> On 3/30/16 7:52 AM, Peter Viskup wrote:
>>
>> Hello all,
>> just trying to figure how to setup RT with use of gpg-agent.
>>
>> Tried to start gpg-agent this way:
>>
>> root@server:~# gpg-agent --daemon --pinentry-program
>> /usr/bin/pinentry-curses --home /opt/rt4/var/data/GnuPG
>>
>> And then in RT_SiteConfig.pm:
>> Set( %GnuPG,
>> Enable => 1,
>> OutgoingMessagesFormat => 'RFC',
>> AllowEncryptDataInDB => 0
>> );
>>
>> Set( %GnuPGOptions,
>> 'digest-algo' => 'SHA512',
>> 'use-agent'=> undef,
>> 'gpg-agent-info'=> '/opt/rt4/var/data/GnuPG/.agent-socket',
>> 'no-permission-warning' => undef,
>> 'homedir' => '/opt/rt4/var/data/GnuPG'
>> );
>>
>> Set( @MailPlugins =>
>> "Auth::MailFrom",
>> "Auth::Crypt"
>> );
>>
>> Unfortunately it didn't work.
>>
>> The gpg-agent-info option need to have the values which change with
>> every gpg-agent execution.
>>
>> It could be possible to use write-env-file option and then read the
>> file by RT. Is it possible to extend the RT_SiteConfig.pm that way it
>> will read the file and fill the gpg-agent-info value in GnuPGOptions
>> hash?
>>
>> Any other thoughts?
>>
>> We are running GnuPG version 1.4.12, GnuPG agent version 2.0.19 and
>> latest release of RT 4.2.
>>
>
> I think the use-standard-socket option is another approach. The value is
> then consistent each time. This has become the default in version 2.
> -
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Washington DC - May 23 & 24, 2016
Thank you - got it working this way:
in rc.local:
# start GPG agent for Request Tracker
/usr/local/bin/rt-gpg-agent
File /usr/local/bin/rt-gpg-agent (possible to extend it to standard
SysVinit script):
#!/bin/sh
RT_GPG_HOME=/opt/rt4/var/data/GnuPG/
[ -f "${RT_GPG_HOME}/S.gpg-agent" ] && rm -f "${RT_GPG_HOME}/S.gpg-agent"
# with cache TTL of 30 days
/usr/bin/gpg-agent --daemon --pinentry-program
/usr/bin/pinentry-curses --home "${RT_GPG_HOME}" --use-standard-socket
--default-cache-ttl 2592000 --max-cache-ttl 2592000
chmod 770 "${RT_GPG_HOME}/S.gpg-agent"
chgrp www-data "${RT_GPG_HOME}/S.gpg-agent"
cp /etc/hosts /tmp
gpg --use-agent --no-permission-warning --home
/opt/rt4/var/data/GnuPG/ -r secur...@eset.sk -e /tmp/hosts
# this will ask gpg-agent for a passphrase and will cache it for RT
gpg --use-agent --no-permission-warning --home
/opt/rt4/var/data/GnuPG/ -r secur...@eset.sk -d /tmp/hosts.gpg
# EOF
Entries for GPG in RT_SiteConfig.pm:
Set( %GnuPG,
Enable => 1,
OutgoingMessagesFormat => 'RFC',
AllowEncryptDataInDB => 0
);
Set( %GnuPGOptions,
'digest-algo' => 'SHA512',
'use-agent' => undef,
'gpg-agent-info'=> '/opt/rt4/var/data/GnuPG/S.gpg-agent',
'no-permission-warning' => undef,
'homedir' => '/opt/rt4/var/data/GnuPG'
);
Set( @MailPlugins =>
"Auth::MailFrom",
"Auth::Crypt"
);
Hope it will help somebody.
--
Peter
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016
Re: [rt-users] Full text indexer issue with img html tag
Fortunately our version is 4.2.10. Just discovered we didn't ran rt-fulltext-indexer enough many times. It proceeded with only 200 attachments at once. Is that some limitation of PgSQL or rt-fulltext-indexer? Didn't read that in the documentation. I ran it in a loop, till it didn't report any other indexed attachments. This solved our issue with full text search. Thank you. -- Peter Viskup On Thu, Mar 31, 2016 at 6:49 AM, Alex Vandiver wrote: > On Wed, 30 Mar 2016 21:32:37 -0700 > Alex Vandiver wrote: >> What version of RT? That's a symptom of RT 4.0.9 or earlier; 4.0.10 >> contains a fix that makes RT simply skip that attachment. > > Actually, my mistake -- it was fixed in 4.0.3: > https://github.com/bestpractical/rt/commit/692b5bcb > > If you're running pre-4.0.3, you _certainly_ want to upgrade. > - Alex > - > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Washington DC - May 23 & 24, 2016 - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] Full text indexer issue with img html tag
Hello all, we are experiencing issue with full text indexer which seems to be related to HTML email with tag "" (28398 characters long) which seems to cause rt-fulltext-indexer fail to update full text index. We do see following debug messages: Found attachment #3085 [834] [Wed Mar 30 12:33:32 2016] [warning]: NOTICE: word is too long to be indexed DETAIL: Words longer than 2047 characters are ignored. (/opt/rt4/sbin/rt-fulltext-indexer:322) [834] [Wed Mar 30 12:33:32 2016] [warning]: NOTICE: word is too long to be indexed DETAIL: Words longer than 2047 characters are ignored. (/opt/rt4/sbin/rt-fulltext-indexer:322) Processed attachment #3085 Anyone with another/better solution than removal of the affected ticket? -- Peter Viskup - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] RT::Crypt::GPG with gpg-agent
Hello all, just trying to figure how to setup RT with use of gpg-agent. Tried to start gpg-agent this way: root@server:~# gpg-agent --daemon --pinentry-program /usr/bin/pinentry-curses --home /opt/rt4/var/data/GnuPG And then in RT_SiteConfig.pm: Set( %GnuPG, Enable => 1, OutgoingMessagesFormat => 'RFC', AllowEncryptDataInDB => 0 ); Set( %GnuPGOptions, 'digest-algo' => 'SHA512', 'use-agent'=> undef, 'gpg-agent-info'=> '/opt/rt4/var/data/GnuPG/.agent-socket', 'no-permission-warning' => undef, 'homedir' => '/opt/rt4/var/data/GnuPG' ); Set( @MailPlugins => "Auth::MailFrom", "Auth::Crypt" ); Unfortunately it didn't work. The gpg-agent-info option need to have the values which change with every gpg-agent execution. It could be possible to use write-env-file option and then read the file by RT. Is it possible to extend the RT_SiteConfig.pm that way it will read the file and fill the gpg-agent-info value in GnuPGOptions hash? Any other thoughts? We are running GnuPG version 1.4.12, GnuPG agent version 2.0.19 and latest release of RT 4.2. -- Peter - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] which Perl version should one use with RT 4.4 on CentOS 6
Hello Boris, from readme [1] on github it is obvious the RT needs Perl as of version 5.10.1 and above. Readme file from 4.4 version has the same list of requirements. Some RT modules may have their own dependencies. You need to check them. [1] https://github.com/bestpractical/rt -- Peter Viskup On Mon, Mar 14, 2016 at 4:33 PM, Boris Epstein wrote: > Hello all, > > I am about to upgrade my RT 4.2 to v4.4 on a CentOS 6 machine. It appears > that Perl 5.1 is barely adequate. What is the recommended version of Perl > for this setup? > > Thanks. > > Cheers, > > Boris. > > - > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Washington DC - May 23 & 24, 2016 > - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Ticket not created from external email using external auth
Hello,
thank you, Christian, that solved our issue.
Not sure how I could overlooked that option.
--
Peter
On Wed, Nov 4, 2015 at 5:44 PM, Christian Loos wrote:
> Hi,
>
> I think you should add
> Set( $AutoCreateNonExternalUsers, 1 );
>
> See
>
> https://github.com/bestpractical/rt-authen-externalauth/blob/master/lib/RT/Authen/ExternalAuth.pm#L118
>
> Chris
>
> Am 04.11.2015 um 17:30 schrieb Peter Viskup:
> > Dear all,
> > would like to ask you for an expert view on our issue.
> >
> > We have RT 4.2 with ExternalAuth to LDAP (Microsoft AD) installed. All
> > seems to work fine. Except the ticket is not created when sending emails
> > from external email address.
> > All permissions were setup correctly based on how-to
> > http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat .
> > Thank you for all your help in advance.
> >
> > These are relevant RT_SiteConfig.pm entries (LDAP auth is working and
> > LDAP users are created in RT):
> >
> > Plugin('RT::Authen::ExternalAuth');
> > Set( $ExternalAuthPriority, ["My_LDAP"] );
> > Set( $ExternalInfoPriority, ["My_LDAP"] );
> > Set( $WebRemoteUserAutocreate, 1 );
> > Set( $UserAutocreateDefaultsOnLogin, { Privileged => 0 } );
>
>
[rt-users] Ticket not created from external email using external auth
Dear all,
would like to ask you for an expert view on our issue.
We have RT 4.2 with ExternalAuth to LDAP (Microsoft AD) installed. All
seems to work fine. Except the ticket is not created when sending emails
from external email address.
All permissions were setup correctly based on how-to
http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat .
Thank you for all your help in advance.
These are relevant RT_SiteConfig.pm entries (LDAP auth is working and LDAP
users are created in RT):
Plugin('RT::Authen::ExternalAuth');
Set( $ExternalAuthPriority, ["My_LDAP"] );
Set( $ExternalInfoPriority, ["My_LDAP"] );
Set( $WebRemoteUserAutocreate, 1 );
Set( $UserAutocreateDefaultsOnLogin, { Privileged => 0 } );
We see these messages:
Nov 4 16:13:10 rt-server RT: [30252] Going to create user with address '
skupko...@gmail.com'
(/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:100)
Nov 4 16:13:10 rt-server RT: [30252]
RT::Authen::ExternalAuth::CanonicalizeUserInfo called by
RT::Authen::ExternalAuth
/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm
885 with: Comments: Autocreated on ticket submission, Disabled: ,
EmailAddress: skupko...@gmail.com, Name: skupko...@gmail.com, Password: ,
Privileged: , RealName: Peter Viskup
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:792)
Nov 4 16:13:10 rt-server RT: [30252] Attempting to get user info using
this external service: My_LDAP
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:800)
Nov 4 16:13:10 rt-server RT: [30252] Attempting to use this
canonicalization key: Name
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:809)
Nov 4 16:13:10 rt-server RT: [30252] LDAP Search === Base:
dc=company,dc=com == Filter: (&(ObjectClass=*)(sAMAccountName=
skupko...@gmail.com)) == Attrs:
cn,mail,sAMAccountName,displayName,sAMAccountName
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:357)
Nov 4 16:13:10 rt-server RT: [30252] Attempting to use this
canonicalization key: EmailAddress
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:809)
Nov 4 16:13:10 rt-server RT: [30252] LDAP Search === Base:
dc=company,dc=com == Filter: (&(ObjectClass=*)(mail=skupko...@gmail.com))
== Attrs: cn,mail,sAMAccountName,displayName,sAMAccountName
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:357)
Nov 4 16:13:10 rt-server RT: [30252]
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Comments:
Autocreated on ticket submission, Disabled: , EmailAddress:
skupko...@gmail.com, Name: skupko...@gmail.com, Password: , Privileged: ,
RealName: Peter Viskup
Nov 4 16:13:10 rt-server RT: [30252] User could not be created: User
creation failed in mailgateway: Could not set user info
Nov 4 16:13:10 rt-server RT: [30252] Couldn't load user '
skupko...@gmail.com'.giving up
Nov 4 16:13:10 rt-server RT: [30252] User could not be loaded: User '
skupko...@gmail.com' could not be loaded in the mail gateway
Nov 4 16:13:10 rt-server RT: [30252] Could not load a valid user: RT could
not load a valid user, and RT's configuration does not allow#012for the
creation of a new user for this email (skupko...@gmail.com).#012#012You
might need to grant 'Everyone' the right 'CreateTicket' for the#012queue
Whitehat.
Nov 4 16:13:10 rt-server RT: [30252] Could not load a valid user: RT could
not load a valid user, and RT's configuration does not allow#012for the
creation of a new user for your email.
Nov 4 16:13:10 rt-server RT: [30252] Could not record email: Could not
load a valid user
--
Peter Viskup
[rt-users] WikiText not decoded to HTML on Display
Hi all, just setup RT with Articles and CF type of "wikitext". Unfortunately the value of this CF is not decoded to HTML and shown as is in DB. Example: Database entry: "=== General rules === Always create OS filesystem on separate disks." is shown without heading formatting and with all the '=' characters. Went through the documentation, but wasn't able to find anything which would help me to solve this issue. RT version: 4.2.10, Text::Wikiformat version 0.81 installed from CPAN. Is there anything I should check? Even debug logging doesn't show any issue. Thank you in advance. -- Peter
Re: [rt-users] Editing the translation
Should work to copy file /opt/rt4/share/po/fr.po to /opt/rt4/local/po/ and edit the local copy. -- Peter On Mon, Apr 27, 2015 at 2:55 PM, ABD EL MALEK BOUBARNOUS < abdelmalekboubarn...@student.emi.ac.ma> wrote: > Hi everyone, > > I am using RT 4.2.9 with the frensh translation and I would like to know > witch file I should edit to modify some expressions in the translation > with the ones I like. > > > Thanks in advance, >
Re: [rt-users] Assets Extension 1.04 and Links
Anyone who can help me understand the links in RT and the way "autosearch" works and/or is configurable? Thank you. -- Peter On Fri, Apr 17, 2015 at 5:24 PM, Peter Viskup wrote: > Hi all, > would like to ask you how to work with the links for asset entry. > At the moment - after default installation - the search for asset links is > searching in tickets only. I discovered using 'asset:' prefix I am able to > link two assets. Is there some way to let that form searching in assets by > default? > Had a look into source code and found this: > > > Parents: > > data-autocomplete="Tickets" data-autocomplete-multiple="1" > data-autocomplete-exclude="2"/> > > Looks like the data-autocomplete value is responsible for that. > Unfortunately wasn't able to find information about it in documentation. > Could anybody explain me this in more details? > Thank you. > > -- > Peter Viskup >
[rt-users] Assets Extension 1.04 and Links
Hi all, would like to ask you how to work with the links for asset entry. At the moment - after default installation - the search for asset links is searching in tickets only. I discovered using 'asset:' prefix I am able to link two assets. Is there some way to let that form searching in assets by default? Had a look into source code and found this: Parents: Looks like the data-autocomplete value is responsible for that. Unfortunately wasn't able to find information about it in documentation. Could anybody explain me this in more details? Thank you. -- Peter Viskup
