[rt-users] steal ticket - not sending email
Hi all, I am using RT 4.0.3 on CentOS 5.6 When we try to steal a ticket, we don't get a notification. From the logs: [Sun Nov 20 16:34:56 2011] [info]: rt-4.0.3-4667-1321806896-823.22-...@xxx.com #22/793 - Scrip 2 On Owner Change Notify Owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Sun Nov 20 16:34:56 2011] [info]: rt-4.0.3-4667-1321806896-823.22-...@xxx.com No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352) Why is that? Where can I configure that it will send emails to both old owner and requestor? Regards, Ronen RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] steal ticket - not sending email
p.s. When trying to add http://requesttracker.wikia.com/wiki/OnStealEnhanced I get: [Sun Nov 20 17:11:30 2011] [info]: rt-4.0.3-4662-1321809090-1170.22-1...@xxx.com #22/799 - Scrip 12 On Stolen Ticket notify old owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Sun Nov 20 17:11:30 2011] [info]: rt-4.0.3-4662-1321809090-1170.22-1...@xxx.com No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352) [Sun Nov 20 17:11:30 2011] [warning]: Argument That is already the current value isn't numeric in numeric lt () at /usr/lib/perl5/5.8.8/Locale/Maketext.pm line 79. (/usr/lib/perl5/5.8.8/Locale/Maketext.pm:79) [Sun Nov 20 17:11:30 2011] [warning]: Argument That is already the current value isn't numeric in numeric eq (==) at /usr/lib/perl5/5.8.8/Locale/Maketext.pm line 64. (/usr/lib/perl5/5.8.8/Locale/Maketext.pm:64) Ronen Amity Configuration and Build manager Dell | IDC office + 972 9 769 8865, fax + 972 9 769 8889 ronen_am...@dell.commailto:ronen_am...@dell.com Dell IDC. 89 Medinat Hayehudim St., Tower E, Herzeliya, 46141, Israel From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Amity, Ronen Sent: Sunday, November 20, 2011 18:43 To: rt-users@lists.bestpractical.com Subject: [rt-users] steal ticket - not sending email Hi all, I am using RT 4.0.3 on CentOS 5.6 When we try to steal a ticket, we don't get a notification. From the logs: [Sun Nov 20 16:34:56 2011] [info]: rt-4.0.3-4667-1321806896-823.22-...@xxx.commailto:rt-4.0.3-4667-1321806896-823.22-...@xxx.com #22/793 - Scrip 2 On Owner Change Notify Owner (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301) [Sun Nov 20 16:34:56 2011] [info]: rt-4.0.3-4667-1321806896-823.22-...@xxx.commailto:rt-4.0.3-4667-1321806896-823.22-...@xxx.com No recipients found. Not sending. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:352) Why is that? Where can I configure that it will send emails to both old owner and requestor? Regards, Ronen RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
[rt-users] how to edit email for an existing user from command line.
Hi all, I have installed RT on centos 5.6 and added 70 users. Their email address is blank, and I am trying to edit their users via rt command. I have tried to use: rt edit users/XXX set EmailAddress-XXX@yyy And rt edit users/XXX set mailAddress-XXX@yyy But both did not change the Email address of that user. What am I missing? Regards, Ronen RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
Re: [rt-users] how to edit email for an existing user from command line.
Never mind. I found it out. I added an extra s in rt edit users (instead of rt edit user/xxx). Ronen From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Amity, Ronen Sent: Wednesday, November 16, 2011 11:03 To: rt-users@lists.bestpractical.com Subject: [rt-users] how to edit email for an existing user from command line. Hi all, I have installed RT on centos 5.6 and added 70 users. Their email address is blank, and I am trying to edit their users via rt command. I have tried to use: rt edit users/XXX set EmailAddress-XXX@yyy And rt edit users/XXX set mailAddress-XXX@yyy But both did not change the Email address of that user. What am I missing? Regards, Ronen RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 29, 2011
