[rt-users] Groupby and Calculate via REST (help)
Dear All, Is there any way I can use groupby and calculate features for searches via REST API on 4.4 ? Thanks a lot for your replies. -- - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] Custom Field Permissions
Hi All, If I grant a group, permission to modify custom fields in a queue then the restrictions for the same group on a specific custom filed is ignored. Is there any way I make RT to honor the custom field permissions irrespective of what queue permissions are? Thank you. -- Kind Regards, Satyajeet Singh - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] Issues After Upgrading to 4.4
HI Chris, I already tried the solution given at this link but with no success, I also think that this is not the same issue, because for root user it is working fine but for others its assuming that the time entered in custom DateTime field is in GMT, hence rt is converting it to +4:00 to match the actual timezone. -- Kind Regards, Satyajeet Singh Dubai: +971 551185369 India: +91 9911547664 On 3 March 2016 at 11:55, Christian Loos <cl...@netcologne.de> wrote: > Hi, > > if you use mod_perl, then the docs have the answer: > https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_perl-2.xx > > Chris > > Am 11.02.2016 um 18:45 schrieb Satyajeet Singh: > > Hi All, > > > > After Upgrading to 4.4 I noticed that values for Custom DateTime Fields > > entered by non root users is being considered as UTC irrespective of > > what timezone has been set in RT_SIteConfig. For en example, with > > Asia/Dubai (UTC +4) as a time zone, when I select 6:00 PM and create the > > ticket, it gets displayed as 10:00PM. However there is no such issues > > when logged in as root. > > - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
Re: [rt-users] Issues After Upgrading to 4.4
Dear Sean, Did you manage to find any solution for this. Apologies, but we are planning t update to 4.4 for new features but not able to do it due to this issue. Thanks a lot for your help. -- Kind Regards, Satyajeet Singh Dubai: +971 551185369 India: +91 9911547664 On 17 February 2016 at 09:35, Satyajeet Singh <jeet.0...@gmail.com> wrote: > Hi Sean, > > Thanks for replying, I checked that, its system default for all the > unprivileged users and it is set as Asia/Dubai on OS and in RT_SiteConfig.pm > > > > > On 16 February 2016 at 22:05, Sean Ellefson <scel...@pdx.edu> wrote: > >> HI Satyajeet, >> >> Have you checked the locale settings under your user options? There's an >> option for listing all dates under GMT next to others around your timezone. >> >> On Sat, Feb 13, 2016 at 9:55 PM, Satyajeet Singh <jeet.0...@gmail.com> >> wrote: >> >>> Hi All, >>> >>> Did anyone face this issue ? >>> >>> >>> >>> -- >>> Kind Regards, >>> Satyajeet Singh >>> Dubai: +971 551185369 >>> India: +91 9911547664 >>> >>> On 11 February 2016 at 21:45, Satyajeet Singh <jeet.0...@gmail.com> >>> wrote: >>> >>>> Hi All, >>>> >>>> After Upgrading to 4.4 I noticed that values for Custom DateTime Fields >>>> entered by non root users is being considered as UTC irrespective of what >>>> timezone has been set in RT_SIteConfig. For en example, with Asia/Dubai >>>> (UTC +4) as a time zone, when I select 6:00 PM and create the ticket, it >>>> gets displayed as 10:00PM. However there is no such issues when logged in >>>> as root. >>>> >>>> Appreciate your immediate support on this. >>>> >>>> Thank you >>>> -- >>>> Kind Regards, >>>> Jeet >>>> >>> >>> >>> - >>> RT 4.4 and RTIR Training Sessions ( >>> http://bestpractical.com/services/training.html) >>> * Hamburg Germany - March 14 & 15, 2016 >>> * Washington DC - May 23 & 24, 2016 >>> >> >> >> >> -- >> >> Sean Ellefson >> Linux Systems Administrator - Computer Infrastructure Services >> Office of Information Technologies >> Portland State University >> Phone: 503-725-9157 >> scel...@pdx.edu >> >> >> > - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
Re: [rt-users] Issues After Upgrading to 4.4
Hi Sean, Thanks for replying, I checked that, its system default for all the unprivileged users and it is set as Asia/Dubai on OS and in RT_SiteConfig.pm On 16 February 2016 at 22:05, Sean Ellefson <scel...@pdx.edu> wrote: > HI Satyajeet, > > Have you checked the locale settings under your user options? There's an > option for listing all dates under GMT next to others around your timezone. > > On Sat, Feb 13, 2016 at 9:55 PM, Satyajeet Singh <jeet.0...@gmail.com> > wrote: > >> Hi All, >> >> Did anyone face this issue ? >> >> >> >> -- >> Kind Regards, >> Satyajeet Singh >> Dubai: +971 551185369 >> India: +91 9911547664 >> >> On 11 February 2016 at 21:45, Satyajeet Singh <jeet.0...@gmail.com> >> wrote: >> >>> Hi All, >>> >>> After Upgrading to 4.4 I noticed that values for Custom DateTime Fields >>> entered by non root users is being considered as UTC irrespective of what >>> timezone has been set in RT_SIteConfig. For en example, with Asia/Dubai >>> (UTC +4) as a time zone, when I select 6:00 PM and create the ticket, it >>> gets displayed as 10:00PM. However there is no such issues when logged in >>> as root. >>> >>> Appreciate your immediate support on this. >>> >>> Thank you >>> -- >>> Kind Regards, >>> Jeet >>> >> >> >> - >> RT 4.4 and RTIR Training Sessions ( >> http://bestpractical.com/services/training.html) >> * Hamburg Germany - March 14 & 15, 2016 >> * Washington DC - May 23 & 24, 2016 >> > > > > -- > > Sean Ellefson > Linux Systems Administrator - Computer Infrastructure Services > Office of Information Technologies > Portland State University > Phone: 503-725-9157 > scel...@pdx.edu > > > - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
Re: [rt-users] Issues After Upgrading to 4.4
Hi All, Did anyone face this issue ? -- Kind Regards, Satyajeet Singh Dubai: +971 551185369 India: +91 9911547664 On 11 February 2016 at 21:45, Satyajeet Singh <jeet.0...@gmail.com> wrote: > Hi All, > > After Upgrading to 4.4 I noticed that values for Custom DateTime Fields > entered by non root users is being considered as UTC irrespective of what > timezone has been set in RT_SIteConfig. For en example, with Asia/Dubai > (UTC +4) as a time zone, when I select 6:00 PM and create the ticket, it > gets displayed as 10:00PM. However there is no such issues when logged in > as root. > > Appreciate your immediate support on this. > > Thank you > -- > Kind Regards, > Jeet > - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany - March 14 & 15, 2016 * Washington DC - May 23 & 24, 2016
[rt-users] Issues After Upgrading to 4.4
Hi All, After Upgrading to 4.4 I noticed that values for Custom DateTime Fields entered by non root users is being considered as UTC irrespective of what timezone has been set in RT_SIteConfig. For en example, with Asia/Dubai (UTC +4) as a time zone, when I select 6:00 PM and create the ticket, it gets displayed as 10:00PM. However there is no such issues when logged in as root. Appreciate your immediate support on this. Thank you -- Kind Regards, Jeet - RT 4.4 and RTIR Training Sessions (http://bestpractical.com/services/training.html) * Hamburg Germany March 14 & 15, 2016
