[rt-users] Anyone have a Extension to Modify Transactions?
We have RT set so comments aren't visible to customers, but the odd time the support staff will add a correspondence rather than comment. ..though the email may go out, we'd like the ability to toggle that Transaction from "Correspond" to "Comment". I know other systems have "make private" toggles on the transaction history, but I don't see that option in RT On the same subject, sometimes support staff forward and email or reply to the wrong ticket...so I'd like to be able to move a transaction from one ticket to another. Has anyone developed an extension for this?... So far it has been a manual DB update of the "Transactions" table...I update the transaction changing the ObjectId (to switch tickets) or the Type (to switch from correspond to comment). Thanks, Steve
[rt-users] No Content from Replies for Requestors!
Scrip 5 - On Correspond Notify AdminCcs
Condition-On Correspond
Action: Notify AdminCcs
Template: Global template: Admin Correspondence
Stage: Transaction Create
Scrip 23 - On Correspond Notify-Anonymous Requestors and Ccs
Condition-On Correspond
Action: Notify Requestors and Ccs
Template: Global template: Anon-Correspondence
Stage: Transaction Create
Template - Admin Correspondence
RT-Attach-Message: yes
Subject: Owner: ({$Ticket->OwnerObj->Name}) {$Ticket->Subject}
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
Template: Anon-Correspondence
Content-Type: text/html
RT-Attach-Message: yes
Sender: Eyelit Support
From: Eyelit Support
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
note I've since added "Content-Type: text/html" since I first posted this
problem, now it does give the correspondence (in HTML) followed by the
plain-text version with all of the html tags around it.
Thank you for your response.
Steve
From: Kevin Falcone
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] No Content from Replies for Requestors!
Message-ID: <20110208212900.ga70...@jibsheet.com>
Content-Type: text/plain; charset="us-ascii"
On Fri, Feb 04, 2011 at 02:36:36PM -0500, Steve McStravick wrote:
> Here are the transactions from the DB.
>
>
> 37795 RT::Ticket 31440 Correspond No Subject 1215
> 2011-02-02 20:22:44.0
> 37796 RT::Ticket 31440 EmailRecord
> 1 2011-02-02
> 20:22:45.0
> 37797 RT::Ticket 31440 EmailRecord
>1 2011-02-02
> 20:22:46.0
So, what are the Conditions, Actions and Templates for Scrips 5 and 23
-kevin
[rt-users] No Content from Replies for Requestors!
Here are the transactions from the DB.
37795 RT::Ticket 31440 Correspond No Subject 1215
2011-02-02 20:22:44.0
37796 RT::Ticket 31440 EmailRecord
1 2011-02-02
20:22:45.0
37797 RT::Ticket 31440 EmailRecord
1 2011-02-02
20:22:46.0
And the attachments for these transactions:
12541 37795 0 rt-3.8.8-13428-1296678164-501.3144-0-0@eyelitrt
multipart/mixed "MIME-Version: 1.0
In-Reply-To:
X-Mailer: MIME-tools 5.428 (Entity 5.428)
References:
<9ff07362a2bfd446b95fc028d0b7b4d004f20...@companyx.net>
<00cf01cbc30d$dc03d160$940b7420$@eyelit.com>
<9ff07362a2bfd446b95fc028d0b7b4d004f20...@companyx.net>
Content-Type: multipart/mixed; boundary="--=_1296678164-13428-5"
Message-ID:
X-RT-Original-Encoding: utf-8
RT-Send-CC:
RT-Send-BCC:
Content-Length: 0
" 12152011-02-02 20:22:44.0
12542 37795 12541 text/html none{all
the binary crap}"Content-Disposition: inline
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
Content-Length: 184
" 12152011-02-02 20:22:44.0
12543 37795 12541 W_DC_MEASUREMENT_1.xml
W_DC_MEASUREMENT_1.xml text/xmlnone{all the binary crap}
"MIME-Version: 1.0
Subject: W_DC_MEASUREMENT_1.xml
X-Mailer: MIME-tools 5.428 (Entity 5.428)
Content-Type: text/xml; name="W_DC_MEASUREMENT_1.xml"
Content-Disposition: inline; filename="W_DC_MEASUREMENT_1.xml"
Content-Transfer-Encoding: binary
Content-Length: 25099
" 12152011-02-02 20:22:44.0
12544 37796 0 rt-3.8.8-13428-1296678164-1466.3144-5-0@eyelitrt
[RT #3144] Owner: (support_person) FW: Multi Sample DC text/plain
none{all the binary crap} "Subject: [RT #3144] Owner: (support_person)
FW: Multi Sample DC
From: "SUPPORT PERSON via RT"
Reply-To: h...@mycompany.com
In-Reply-To:
References:
<9ff07362a2bfd446b95fc028d0b7b4d004f20...@companyx.net>
<00cf01cbc30d$dc03d160$940b7420$@eyelit.com>
<9ff07362a2bfd446b95fc028d0b7b4d004f20...@companyx.net>
Message-ID:
Precedence: bulk
X-RT-Loop-Prevention: mycompany.com
RT-Ticket: mycompany.com #3144
Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: support_per...@mycompany.com
Bcc: abunch_of_peo...@mycompany.com
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
" 1 2011-02-02 20:22:45.0
12545 37797 0 rt-3.8.8-13428-1296678165-1871.3144-23-0@eyelitrt
[RT #3144] FW: Multi Sample DC text/plain none{all the
binary crap}"Sender: Support
From: Eyelit Support
Subject: [RT #3144] FW: Multi Sample DC
Reply-To: h...@mycompany.com
In-Reply-To:
References:
<9ff07362a2bfd446b95fc028d0b7b4d004f20...@companyx.net>
<00cf01cbc30d$dc03d160$940b7420$@eyelit.com>
<9ff07362a2bfd446b95fc028d0b7b4d004f20...@companyx.net>
Message-ID:
Precedence: bulk
X-RT-Loop-Prevention: mycompany.com
RT-Ticket: mycompany.com #3144
Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: support_per...@mycompany.com
To: my_custo...@email.com
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12542
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
" 1 2011-02-02 20:22:46.0
Message: 2
Date: Fri, 04 Feb 2011 10:17:03 -0500
From: Thomas Sibley
To: RT Users
Subject: Re: [rt-users] No Content from Replies for Requestors!
Message-ID: <4d4c186f.4020...@bestpractical.com>
Content-Type: text/plain; charset=UTF-8
On 04 Feb 2011 10:02, Steve McStravick wrote:
> We are rolling out RT 3.8.8 and have hit the following issues a couple
> of times now, but not always!
>
> Replies Sent out to our Requestors and Cc sometime show ?Transaction
> contains no content? when there IS content,
It might be helpful here to see the original transactions and
attachments, pulled from the database.
Are the times you get "Transaction contains no content" generated from
email or web correspondence?
Thomas
[rt-users] No Content from Replies for Requestors!
Doing a more comprehensive search I've found more article that seem to have
the same behaviour, but no real CLEAR answer
I still don't understand why the Admin correspondence works, but the
Requestor/Cc doesn't
I tracked down the following from the log, that might help.
[Mon Jan 31 14:27:15 2011] [warning]: Couldn't load object RT::Transaction
#0 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:1595)
I've done has some suggested by adding Content-type=text/html, and it seems
to kinda work!
It does the HTML message first..then a plain-text after showing all of the
html tags.
Other info.
I have SuppressInlineText turned on, but I didn't think that would have an
effect on email.
Any thoughts?
Steve
From: Steve McStravick [mailto:smcstrav...@eyelit.com]
Sent: Thursday, February 03, 2011 9:34 AM
To: 'rt-users@lists.bestpractical.com'
Subject: No Content from Replies for Requestors!
I have a strange situation.
We are rolling out RT 3.8.8 and have hit the following issues a couple of
times now, but not always!
Replies Sent out to our Requestors and Cc sometime show "Transaction
contains no content" when there IS content,
and in fact the AdminCcs get the message on the same transaction!
Here is the suspect template that is used for Requestors and Cc (slightly
change from the default Correspondence template):
RT-Attach-Message: yes
Sender: Company Support
From: Company Support
{$Transaction->Content()}
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
Whereas the AdminCc is almost the same, except I don't make the Sender&From
Anonymous and I add the Owner to the subject:
RT-Attach-Message: yes
Subject: Owner: ({$Ticket->OwnerObj->Name}) {$Ticket->Subject}
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
Here is a example of the emails generated (note: it had an XML attachment
for this one..another time it has SQL attached)
To Requestors & Ccs:
Sender: Company Support
From: Company Support
Subject: [RT#3144] FW: Multi Sample DC
Reply-To: h...@email.com
...
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12542
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
This transaction appears to have no content
Ticket https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
To AdminCc:
Subject: [RT #3144] Owner: (me) FW: Multi Sample DC
From: "My Myself via RT"
Reply-To: h...@mail.com
...
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
Hello Scott,
Can you please import the following attachment. I just added a _1 to the end
of
the operation Id. Please let me know if that resolves your problem.
Thanks
Steve
[rt-users] No Content from Replies for Requestors!
I have a strange situation.
We are rolling out RT 3.8.8 and have hit the following issues a couple of
times now, but not always!
Replies Sent out to our Requestors and Cc sometime show "Transaction
contains no content" when there IS content,
and in fact the AdminCcs get the message on the same transaction!
Here is the suspect template that is used for Requestors and Cc (slightly
change from the default Correspondence template):
RT-Attach-Message: yes
Sender: Company Support
From: Company Support
{$Transaction->Content()}
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
Whereas the AdminCc is almost the same, except I don't make the Sender&From
Anonymous and I add the Owner to the subject:
RT-Attach-Message: yes
Subject: Owner: ({$Ticket->OwnerObj->Name}) {$Ticket->Subject}
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
{$Transaction->Content()}
Here is a example of the emails generated (note: it had an XML attachment
for this one..another time it has SQL attached)
To Requestors & Ccs:
Sender: Company Support
From: Company Support
Subject: [RT#3144] FW: Multi Sample DC
Reply-To: h...@email.com
...
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12542
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
This transaction appears to have no content
Ticket https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
To AdminCc:
Subject: [RT #3144] Owner: (me) FW: Multi Sample DC
From: "My Myself via RT"
Reply-To: h...@mail.com
...
MIME-Version: 1.0
X-RT-Original-Encoding: utf-8
Date: Wed, 2 Feb 2011 15:22:45 -0500
RT-Attachment: 3144/37795/12543
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: 8bit
https://www.mycompany.com/rt3/Ticket/Display.html?id=3144 >
Hello Scott,
Can you please import the following attachment. I just added a _1 to the end
of
the operation Id. Please let me know if that resolves your problem.
Thanks
Steve
Re: [rt-users] Sphinx full-text search engine in RT
This looks great, I hope to be trying this soon. I'll also try to integrate antiword, docx2text and pdftotext so we can search our RTFM documents. If/When I do, I'll be sure to update wiki! Steve -- Message: 3 Date: Tue, 11 Jan 2011 10:38:54 +0100 From: Johan Sj?berg To: Guadagnino Cristiano , "rt-users@lists.bestpractical.com" Subject: Re: [rt-users] Sphinx full-text search engine in RT Message-ID: Content-Type: text/plain; charset="iso-8859-1" Hi. Thanks for your great work. I am currently trying to follow your documentation to integrate sphinx in our RT setup, and I have run into some problems. In sphinx.php, you include MySql.class.php and Timer.class.php. What are these? Have you written them yourself, or are they available for download somewhere? Best Regards, Johan From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Guadagnino Cristiano Sent: den 13 september 2010 15:22 To: rt-users@lists.bestpractical.com Subject: [rt-users] Sphinx full-text search engine in RT Hi all, I just wanted to let everyone know that I have finished integrating the Sphinx search engine in our RT. It is simply great: full-text searches on the whole RT db in just fractions of a second! I am slowly documenting the whole thing on the RT wiki. You can find it by looking for "IntegratingSphinx". It is not yet complete though. I hope it will be useful to somebody else. Bye Cris
[rt-users] Mobile UI for RTFM?
I know I'm probably dreaming, but now that the mobile UI has wet the appetite, I have a request to search RTFM with the mobile UI. Currently it's not possible...is it something that's easily done? I'm not a Perl guy, but I don't mind tinkering with code. Thanks, Steve
Re: [rt-users] RTFM 2.4.3rc1 feedback
Ok, I'll post some of these finds to rtfm-bugs.
>>2. Lists of Classes (e.g. Quick Search, Create an
Article)..should be in Alphabetic
>>order (or optionally if you could defined the order, but defaults to
alpha)
>Is this on the Select Class page or something else?
This is in:
Overview->Quick search and Create an article,
http://{my_server}/rt3/RTFM/index.html
Articles->Search
http://{my_server}rt3/RTFM/Article/Search.html
Articles->New Article
http://{my_server}/rt3/RTFM/Article/PreCreate.html
Topics
http://{my_server}/rt3/RTFM/Topics.html
Configuration->Classes->Select Class
http://{my_server}/rt3/Admin/RTFM/Classes/index.html
I also noticed when you go to the "Configuration" tab you get the RT "create
Ticket" and Search at the top, rather than the Search KB
>>3. Search KB in menubar, ideally should be a "search all fields"
>I assume you mean 'search all custom fields' rather than the 'search
>name and description' that currently exists? You could certainly port
>the code from the SelfService search bar.
Yes. Search->Content->Any field
I think this is useful, since for a Knowledge base you're usually looking
for keywords rather than the name/description
I'll try my had at porting the code over, though I'm not a Perl guy!
>>4. Kwiki formatting for the CFs is confusing, make it VERY
difficult to add formatted
>>items,...e.g. if you added some SQL:
>Wiki Custom Fields aren't Kwiki syntax, and you may just want plain
>text fields for RTFM.
Problem with plain text, is I can't embed screenshots etc., yes I can attach
them, but the article becomes disconnected. Currently I'm trying "Write
Area" (someone suggested that in one of the threads) to add/edit content,
and I attach images to an attachment CF, then use that URL to embed it into
the article..works great..but
I'm having issues with any type of CodeI frequently use SQL, XML, and
java properties in my articles, so having some way to do it with nice
formatting would be a great help. For a straight FAQ storage you could get
away with plaintext, but with a Knowledge Base, it's too limiting.
>>6. The Custom Field labels (when viewing a ticket) blend in to
the content..I modified
>>the CSS for CFs in general to make them stand out a bit.
>Similarly, it would be interesting to see CSS tweaks, but I assume
>these are RT rather than RTFM specific. Those should end up at
>rt-bugs.
Yes they are RT specific...I hadn't adjusted it since upgrading to RTFM
2.4.3rc. Basically I increased the size, bolded and added a light
background color. It affects both RT and RTFM. It looks ok in RT too,
though not required there.
I'll also mention a few other things (do I add this to rtfm-bugs as well?),
I know others have commented on it...but it would be REALLY handy to pull in
attachments from RTFM articles to Tickets...even if it's just the URL to
link to the RTFM article (to avoid filling up the DB with duplicate
documents).
And Ruslan just responded to another question I had, re: searching IN
attachments, which apparently isn't supported...this really should be added
to at least RTFM, there appears to be a few OpenSource solutions to this.
We should be able to search in pdf, doc, etc., in a KnowledgeBase. My brief
search turned up an open source "Sphinx Search" (sphinxsearch DOT com) and
using antiword (word 200-2007), docx2txt, pdftotext and OpeOffice::OODoc ,
which seem to do this...though obviously there would be code involved to
actually get it to work with RT/RTFM (if it's possible at all) and way out
of my realmAnyone attempted this?
Finally..I'll mention it, but it's not Best Practical's code. I found I'm
using tons of CFs in RTFM to handle specific Class requirements, this was a
nightmare from a Assignment and Priv point of view, so I thought I'd try
using RightsMatrix. Problem is it only works for RT and Asset Tracker...so
I've modified it to work with RTFM...problem is, I'm not a Perl guy, so my
hacks may be ugly..and since I don't use Asset Tracker, is possible I could
have broken it without realizing it. If anyone reading this who knows
something about that plugin or wants to clean up my hack, I'd be happy to
share it.
Steve
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
[rt-users] RTFM 2.4.3rc1 feedback
No Glaring issues, but here is some feedback.
1. ACL - user can click "Update" article even if they don't have the
right...luckily permissions on the CF's protect updates.
2. Lists of Classes (e.g. Quick Search, Create an Article)..should be
in Alphabetic order (or optionally if you could defined the order, but
defaults to alpha)
3. Search KB in menubar, ideally should be a "search all fields"
4. Kwiki formatting for the CFs is confusing, make it VERY difficult
to add formatted items,...e.g. if you added some SQL:
select a.column,
b.column2,
c.column3
from table1 a inner join table2 b on (a.id = b.id)
it turns into a numbered list and adds line padding,etceven if you wrap
around it.
5. Article # but not the Article name appears in the 'Refers To' link
of a ticket.
Patched:
diff /opt/rt3/local/html/Elements/ShowLink
/opt/rt3/share/html/Elements/ShowLink
58c58
< % } elsif ( UNIVERSAL::can($member, 'Name') or UNIVERSAL::isa($member,
"RT::FM::Article")) {
---
> % } elsif ( UNIVERSAL::can($member, 'Name')) {
6. The Custom Field labels (when viewing a ticket) blend in to the
content..I modified the CSS for CFs in general to make them stand out a bit.
Thanks,
Steve
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
[rt-users] Does RT search in PDF and docx attachments?
It looks like RT will search in MS Word doc attachments, but I tried to search in a pdf and docx without any luck. Is there configuration/plugin etc. that allows this? I'm running RT 3.8.8, RTFM 3.4.2rc1 and MySQL DB Thanks Steve RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] ICal showing as plain text.
There was another post, with the same problem but no resolution was given. I've tried the Rt demo site, and it works fine. My system RT 3.8.8 show it in plain text. I compared the URLs between the Demo site and my site and they seem identical, so I'm guessing it's an apache config issue. I check the mime-types in apache and the text/calendar type resolves to ics. I double checked my apache config and it appears consistent with all of the instructions I found. Did anyone solve this? Thanks, Steve RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] RTFM 2.4.3r1 status?
Just wondering what the status is for this release. I would like to upgrade from RT 3.8.6 to RT 3.8.8, but I read that RTFM 2.4.2 has problems with the latest RT 3.8.8 version. I know BestPractical doesn't generally promise release date, but since RTFM 2.4.3rc1 has been out for a bit more than a month, I'm wondering if the status is... "Found Problems, so needs more work" or "Looking good, so should be out soon" Any insight? Thanks, Steve RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] RT for Mobile Devices 0.9
I'm having problem with this.
I'm running RT 3.8.4 with Mobile 0.97
Blackberry Curve 8310
login http://{myserver:port}/rt3
goes to Login page ->http://{myserver:port}/rt3/m
enter user/pwd
goes to Login page ->http://{myserver:port}/rt3/m/index.html
opens up.
click on to My Tickets ( a custom search)
login again -> http://{myserver:port}/rt3/m/tickets/search?name=My%20Tickets
enter usr/pwd
gets results
Steve
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!
[rt-users] RT-Extension-UserDetails not working with IE8
I really like this extension, which allows you to view user Details by clicking on a button beside the "people" in a ticket. I am testing against RT 3.8.4, ad have applied the patch mentioned in the README. All was working well until tested on IE8.works for Firefox and Safari, but not IE8 (not sure about previous IE versions). I don't use IE myself, but other user will. Problem: The button doesn't show up. The source looks ok: Anyone have a fix or work-around? Thanks, Steve RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT Mobile for iPhone (Dustin Collins)
> > >As a first step, it would probably be easier to create a special > > >stylesheet to create the "illusion" of an app. > > > > Yes, my first thought was that a mobile stylesheet might make it > > easier to use RT on a mobile device. It could be done on the server > > side, rather than the client (but then it's not an app you can sell). > It's not that hard to put together a reasonable mobile UI for RT, especially if we start reasonably small. That would have the advantage of working on many platforms instead of just one. > > How many of you need offline-ability for your mobile RT usage? > > -Jesse ME !! It would be very handy for us, since we're always travelling, so access from Blackberry/IPhone/Android/etc. would make things easier. We are currently trying to roll-out RT here and are trying our best with RSS feeds and command-by-email, but an actual mobile RT would be great. Steve Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] What's Wrong with RT?
Ok, it's a pointed question! Basically I'm trying to convince my company to implement RT. I've implemented at my former employer a few years ago and loved it so I want my new company to buy into it. My current employer is supportive towards it so far but wants to know it's shortcomings so they can see if any of them would prevent us from being able to use it. For me, I love it 's ease of use, but the short coming I would see is the lack of Project Management . They are also asking about CRM type stuff, so the sales folks can keep track of leads and email our customer press releases or announcements. Anything else? We currently used DotProject for project Management Stuff and CVS for Developer version control..anyone linked into these systems? I'm also wondering about the email, we currently subscribe to an external email provider...does this work with RT? I know with RT set up an email server on the Linux box, but can this interact with an external provider?...Since email is HUGE reason for enabling such a system, I'm wondering how that would work? Is it just a matter of setting up a forwarding an account on the Linux box? Thanks for all your help, I know the user community for RT is very active, so I'm hoping to hear some feedback to help me in my cause! Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
