[rt-users] Customer access to rt
I want to allow customers to use the RT, too. Once RT receives an e-mail from a new emailadress, an RT-account should be automatically created (password generated randomly) for this email address. Then this authentication-info should be sent to the customer as a welcome message with a couple of instructions how to use the RT. So if the customer accesses the RT he should see all his open and closed tickets and can perform actions like close ticket, reopen ticket, reply. Is there any existing extension for rt? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] No confirmation for a new ticket
How can I create a rule that does not send any status-change-emails for a special incoming e-mail address? Eg: [EMAIL PROTECTED] - no notice of receipt and no ticket-close-email ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] No confirmation mail on closing a ticket
I have following problem. I've received an email from another RT. If I mark the request on my side as completed, my RT sends the other RT an email that the ticked is now closed. So if the other RT receives this e-mail, it automatically sends back an email as a receive-confirmation and re-opens their ticket. So we have a nice never ending round-robin system. Solution = ? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] AW: [Rt-devel] Fast delete tab for spam-tickets
Thanks, the Callbacks work fine. I also had an eye on the other cronjob
rt-scripts.
I started with the rt-escalade cronjob. The first time I executed this file,
all Tickets had the priority 10! :-( Should this script work?
Is the script still necessary? I've found a similar configuration the
queue-config (InitialPriority, FinalPriority), but it didn't work for itself.
-Ursprüngliche Nachricht-
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Bob Goldstein
Gesendet: Donnerstag, 8. Juni 2006 15:37
An: Uli Stärk
Cc: [EMAIL PROTECTED]
Betreff: Re: [Rt-devel] Fast delete tab for spam-tickets
I've used the Callbacks from University of Kent:
http://www.cs.kent.ac.uk/people/staff/tdb/rt3/
(Scroll to the bottom for a description and download link.)
One of the features is a delete tab.
bobg
Due to massive spam in our rt-system I whish to add a new tab to the Ticket/Di
splay.html.
I've already found the file where the tabs are defined: Ticket/Elements/Tabs
There I've added the following code:
if ($Ticket-CurrentUserHasRight('ModifyTicket') ) {
$actions-{'G'} = { title = loc('Spam'),
path = Ticket/Update.html?Action=Spamid= . $id,
};
}
Now I want that if the user clicks on this link, the ticket is instantly marke
d as deleted so no further emails (like Ticked Resolved) are sent.
One possibility is to create a new ticket status (spam) that is equal to delet
ed. So if when the link is clicked, the ticket status is updated and the user
returns to the default-entry page of rt. But I think this is ways too complica
ted to code. So another (easier) possibility is to redirect the user to the Up
date.html page and pre-select the deleted-status.
Do you have another idea how to solve the spam problem?
Where can I find the script that handles the Aciton= GET-parameter in the Upda
te.html (2nd solution)?
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