Re: [rt-users] cannot attach files to tickets via web interface
PS these are the only error I can see in the logs: RT: Encode::Guess failed: decoder is undefined; fallback to iso-8859-1 (/usr/local/rt3/lib/RT/I18N.pm:436) RT: CGI open of tmpfile: Permission denied (/usr/local/rt3/bin/webmux.pl:127) I dont know where tmpfile might be tho... andys writes: > Hi, > > > Im using the FreeBSD port RT version 3.6.7 and I cannot get it to attach > files to replies etc to tickets. I also had the problem with versoin > 3.6.6. Apparently this was working previously, the only thing that I can > think that has changed is that we now use SSL (but Im not aware this has > broken anything else). > > What Im seeing is: > > If Im viewing a ticket and click reply > Then I click "browse" for attaching a file > Select a file on my local PC > now click "update" for the ticket, it breaks, it shows as the URL: > https://www.myserver.com/Ticket/Update.html and a blank page. > > Any ideas?? > > thanks for any help, Andy. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] cannot attach files to tickets via web interface
Hi Matthew, thanks for the mail. I have tried changing the home dir of www (and checked this is actually the user that apache is running as) and set the priveledges etc, restarted apache, logged out of and back into RT but I still see exactly the same problem :S thanks Andy. Matthew Seaman writes: > > Yes. this is because the home directory of www, the UID the web server > runs under has /nonexistent as a home directory (for security reasons). > Simply modify the www account so it has a real home directory. I can't > remember off hand if the www user needs any special privileges over the > home dir -- I don't think it does, in which case, /var/empty is a good > choice and still preserves at least of modicum of security: > > # pw user mod -n www -d /var/empty > > If that doesn't work then try creating /home/www and see what the minimum > privileges are. Leave the shell as /usr/sbin/nologin. > > Cheers, > > Matthew > > > -- > Dr Matthew Seaman The Bunker, Ash Radar Station > PGP: 0x60AE908C on serversMarshborough Rd > Tel: +44 1304 814890 Sandwich > Fax: +44 1304 814899 Kent, CT13 0PL, UK > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] cannot attach files to tickets via web interface
Hi, Im using the FreeBSD port RT version 3.6.7 and I cannot get it to attach files to replies etc to tickets. I also had the problem with versoin 3.6.6. Apparently this was working previously, the only thing that I can think that has changed is that we now use SSL (but Im not aware this has broken anything else). What Im seeing is: If Im viewing a ticket and click reply Then I click "browse" for attaching a file Select a file on my local PC now click "update" for the ticket, it breaks, it shows as the URL: https://www.myserver.com/Ticket/Update.html and a blank page. Any ideas?? thanks for any help, Andy. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] cannot attach files to tickets via web interface
Hi, Ok I resolved that issue, for some reason it wasnt using the temp dir of the www user, even when I put a dir called tmp in there. But I had a read through the CGI.pm file and found that after the home dir the first place it tries is /usr/tmp which did exist but wasnt writeable by www, after changing the permissions on this dir I can attach files :). But now strangely the attachements arent sent to the ticket requester :S although you can see the attachement (and download it) via the web interface by looking at the call history. Is this the expected functionality? :S thanks Andy. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] cannot attach files to tickets via web interface
andys writes: > But now strangely the attachements arent sent to the ticket requester :S > although you can see the attachement (and download it) via the web > interface by looking at the call history. Is this the expected > functionality? :S Ok I fixed this also now :P One of my collegues had updated the correspondance template and hadn't included "RT-Attach-Message: yes" All working now! thanks, Andy. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
