Re: [rt-users] A problem with Ticket Search
On Wed, Jan 14, 2009 at 02:58:28AM -0800, anusiak wrote: I am a begginer RT administrator, and we are using RT with our company's user support system. We have about 10 or more e-mail addresses/users in RT database at the moment, and trying to enter search engine, run simple search or bulk update causes all of those e-mail addresses to load (which takes approximately 20-30 minutes) before we can do anything. Is there any way to configure RT not to load all of those data? I would appreciate any help. That souunds you give right OwnTicket to all your users (priveleged/unprivileged). You should review you're permissions and limit OwnTicket to your members of support teams. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A problem with Ticket Search
I'm also having this issue. Does anyone know how to limit which users show up in the Query Builder? Thank you, Micah Gersten onShore Networks Internal Developer http://www.onshore.com anusiak wrote: I am a begginer RT administrator, and we are using RT with our company's user support system. We have about 10 or more e-mail addresses/users in RT database at the moment, and trying to enter search engine, run simple search or bulk update causes all of those e-mail addresses to load (which takes approximately 20-30 minutes) before we can do anything. Is there any way to configure RT not to load all of those data? I would appreciate any help. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] A problem with Ticket Search
I am a begginer RT administrator, and we are using RT with our company's user support system. We have about 10 or more e-mail addresses/users in RT database at the moment, and trying to enter search engine, run simple search or bulk update causes all of those e-mail addresses to load (which takes approximately 20-30 minutes) before we can do anything. Is there any way to configure RT not to load all of those data? I would appreciate any help. -- View this message in context: http://www.nabble.com/A-problem-with-Ticket-Search-tp21453763p21453763.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
