Re: [rt-users] A way to send a mail once a field in the ticket is filled
> I'm looking for a way to send an email with the information extracted from > the ticket once a particular field is completed. > is that someone has an idea? You could write a program that extracts ticket information using the REST interface and then emails it in whatever format you like. But it would be nice to simply have a button in the web interface that does "email this ticket history to watchers" or some such. Other ticket systems I've used had that, so I was bit surprised to find that RT did not. -- -- Tom Lahti BIT Statement LLC (425)251-0833 x 117 http://www.bitstatement.net/ -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A way to send a mail once a field in the ticket is filled
Hanane, What fields are you interested in? If is a Custom Field, the code will be different. Kenn LBNL On 3/6/2009 12:49 AM, hanane ourdani wrote: > Hello everyone, > > I'm looking for a way to send an email with the information extracted > from the ticket once a particular field is completed. > is that someone has an idea? > > thank you very much, > > best regards, > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] A way to send a mail once a field in the ticket is filled
Hello everyone, I'm looking for a way to send an email with the information extracted from the ticket once a particular field is completed. is that someone has an idea? thank you very much, best regards, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
