Re: [rt-users] Accessing Ticket from MakeClicky callback

2012-08-20 Thread Kevin Falcone 
On Fri, Aug 17, 2012 at 11:23:21AM +0200, Martin Drasar wrote:
 is it possible to access ticket object from MakeClicky callback? For
 example, I have a callback that recognizes an IP and allows to perform
 set of actions on click. And for one of that action, I need to have
 current ticket subject. How can I get access to such information?

This sounds a lot like what RTIR is doing by using the ticket object
which is passed to the callback.  Have a look at the RTIR callback to
get a sense of how to access it.

-kevin


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[rt-users] Accessing Ticket from MakeClicky callback

2012-08-17 Thread Martin Drasar 
Hi,

is it possible to access ticket object from MakeClicky callback? For
example, I have a callback that recognizes an IP and allows to perform
set of actions on click. And for one of that action, I need to have
current ticket subject. How can I get access to such information?

Thanks,
Martin