Re: [rt-users] Adding custom field to RT at a glance's 10 highest priority tickets I own section
Your custom fields are not in the list because they are applied to specific queues. You either have to limit search by queue or use Jim's trick. On Sat, May 18, 2013 at 8:21 PM, Shane Vedvik sh...@markentsolutions.comwrote: Hi, My instance of RT has a custom field called Org that contains a unique organization id for the customer the ticket is for. I would like to be able to add this field to the RT at a glance page in the 10 highest priority tickets I own section as well as the 10 newest unowned tickets section. Does anyone have any ideas on how to do this. When I click the edit links a list of fields is shown, but my custom fields are not in the list. Thanks. Shane -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- Best regards, Ruslan. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Adding custom field to RT at a glance's 10 highest priority tickets I own section
When editing the search, click Advanced, and add
,'__CustomField.{Org}__'
to the end of the Format
Then save the search with a new name, and use it instead of the original in the
RT at a Glance
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Shane Vedvik
Sent: Saturday, May 18, 2013 12:21 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Adding custom field to RT at a glance's 10 highest priority
tickets I own section
Hi,
My instance of RT has a custom field called Org that contains a unique
organization id for the customer the ticket is for. I would like to be able to
add this field to the RT at a glance page in the 10 highest priority tickets I
own section as well as the 10 newest unowned tickets section. Does anyone have
any ideas on how to do this. When I click the edit links a list of fields is
shown, but my custom fields are not in the list.
Thanks.
Shane
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
--
RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Adding custom field to RT at a glance's 10 highest priority tickets I own section
Hi, My instance of RT has a custom field called Org that contains a unique organization id for the customer the ticket is for. I would like to be able to add this field to the RT at a glance page in the 10 highest priority tickets I own section as well as the 10 newest unowned tickets section. Does anyone have any ideas on how to do this. When I click the edit links a list of fields is shown, but my custom fields are not in the list. Thanks. Shane -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
