Re: [rt-users] Assign permissions massively
On Fri, Mar 30, 2012 at 04:27:30PM +0200, Juanjo wrote: May be can resolve it, if i can to put all the users Outgoing Mail option to Default YES, now are Default (no). (on the Settings / Options / Mail zone of users settings). That's the NotifyActor config, and has nothing to do with granting permission for incoming mail (which is your Could not load a valid user error). It might help with your No recipients Found error, but you should read the docs about it in RT_Config.pm before makign any global changes to it in RT_SiteConfig.pm -kevin But i don*t know where i have to change it. El 30 de marzo de 2012 11:03, Juanjo [1]juanji...@gmail.com escribi*: Hi. I supose the migration pass all the configuration. But when done, the users can*t open tickets via email or reply to its via email. Neither a web user can reply a ticket with a succesfull email sent. I have a lot of errors of No recipients Found and a rt-mailgate --debug get errors give me gateway not ok - Could not load a valid user I check my RTAddressRegexp and seems ok. Only when i get permission to one user to open tickets, reply tickets and check the option in his preferences for mail to outgoing mail yes start to work. I think there are some lost data in the migration, becasuse with the same data in the OLD system i can send emails or open tickets without problems. Thanks. Kindest regards. El 30 de marzo de 2012 03:02, Thomas Sibley [2]t...@bestpractical.com escribi*: On 03/29/2012 08:58 PM, Juanjo wrote: In my RT migration (3.6.5 to 4.0.5) i lost some users rights. The users can*t create new tickets or reply to its. A standard RT migration will preserve all rights. Can you expand on what you mean by lost? pgpBJ8QRIEwlD.pgp Description: PGP signature
Re: [rt-users] Assign permissions massively
Hi. I supose the migration pass all the configuration. But when done, the users can´t open tickets via email or reply to its via email. Neither a web user can reply a ticket with a succesfull email sent. I have a lot of errors of No recipients Found and a rt-mailgate --debug get errors give me gateway not ok - Could not load a valid user I check my RTAddressRegexp and seems ok. Only when i get permission to one user to open tickets, reply tickets and check the option in his preferences for mail to outgoing mail yes start to work. I think there are some lost data in the migration, becasuse with the same data in the OLD system i can send emails or open tickets without problems. Thanks. Kindest regards. El 30 de marzo de 2012 03:02, Thomas Sibley t...@bestpractical.comescribió: On 03/29/2012 08:58 PM, Juanjo wrote: In my RT migration (3.6.5 to 4.0.5) i lost some users rights. The users can´t create new tickets or reply to its. A standard RT migration will preserve all rights. Can you expand on what you mean by lost? -- Un saludo. Juanjo Corral
Re: [rt-users] Assign permissions massively
May be can resolve it, if i can to put all the users Outgoing Mail option to Default YES, now are Default (no). (on the Settings / Options / Mail zone of users settings). But i don´t know where i have to change it. El 30 de marzo de 2012 11:03, Juanjo juanji...@gmail.com escribió: Hi. I supose the migration pass all the configuration. But when done, the users can´t open tickets via email or reply to its via email. Neither a web user can reply a ticket with a succesfull email sent. I have a lot of errors of No recipients Found and a rt-mailgate --debug get errors give me gateway not ok - Could not load a valid user I check my RTAddressRegexp and seems ok. Only when i get permission to one user to open tickets, reply tickets and check the option in his preferences for mail to outgoing mail yes start to work. I think there are some lost data in the migration, becasuse with the same data in the OLD system i can send emails or open tickets without problems. Thanks. Kindest regards. El 30 de marzo de 2012 03:02, Thomas Sibley t...@bestpractical.comescribió: On 03/29/2012 08:58 PM, Juanjo wrote: In my RT migration (3.6.5 to 4.0.5) i lost some users rights. The users can´t create new tickets or reply to its. A standard RT migration will preserve all rights. Can you expand on what you mean by lost? -- Un saludo. Juanjo Corral -- Un saludo. Juanjo Corral
[rt-users] Assign permissions massively
Hello Again. In my RT migration (3.6.5 to 4.0.5) i lost some users rights. The users can´t create new tickets or reply to its. I need to grant all useres permission to open tickets, reply to its and Peremit Outgoing mail. How can i do it? Regards and thanks. -- Un saludo. Juanjo Corral
Re: [rt-users] Assign permissions massively
On 03/29/2012 08:58 PM, Juanjo wrote: In my RT migration (3.6.5 to 4.0.5) i lost some users rights. The users can´t create new tickets or reply to its. A standard RT migration will preserve all rights. Can you expand on what you mean by lost?
