Re: [rt-users] Assigning Tickets to users
Maybe the problem is that you do not own the ticket. If I understand RT correctly you can only assign tickets which you own. So if the ticket is owned by nobody, then you first have to take it and then you can assign it. I am not usre if this helps. Tomasz Wlodek| tel 631-344-7448 Brookhaven Laboratory, Building 510M | fax 631-344-7616 Upton NY 11973-5000 | On Thu, 15 Jun 2006, Jim Robinson wrote: > Hello, > I am new to RT and we are looking at implimenting it in our company, We are > a windows based shop therefore I am trying the Win/RT version, > I have one issue that is causing a problem and cannot figure out a > resolution to it. > > When a new ticket arrives, I cannot assign the ticket to another user! I > have verified that both the queue and the group have own, Take, steal ticket > but when I bring up the ticket people field I only get Nobody! > > I would really like to get this resolved so I can go forward in the testing > phase and implimentation phase. > > Thanks for your help. > > Jim/Blacktri99 > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Assigning Tickets to users
I just went through this same issue yesterday. I resolved it by giving OwnTicket permissions to each user that I wanted in the list. This worked perfectly. Dan -Original Message-From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Jim RobinsonSent: June 15, 2006 10:02 AMTo: rt-users@lists.bestpractical.comSubject: [rt-users] Assigning Tickets to users Hello, I am new to RT and we are looking at implimenting it in our company, We are a windows based shop therefore I am trying the Win/RT version, I have one issue that is causing a problem and cannot figure out a resolution to it. When a new ticket arrives, I cannot assign the ticket to another user! I have verified that both the queue and the group have own, Take, steal ticket but when I bring up the ticket people field I only get Nobody! I would really like to get this resolved so I can go forward in the testing phase and implimentation phase. Thanks for your help. Jim/Blacktri99 DISCLAIMER: The information in this message is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, or distribution of the message, or any action or omission taken by you in reliance on it, is prohibited and may be unlawful. Please immediately contact the sender if you have received this message in error. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Assigning Tickets to users
Hello, I am new to RT and we are looking at implimenting it in our company, We are a windows based shop therefore I am trying the Win/RT version, I have one issue that is causing a problem and cannot figure out a resolution to it. When a new ticket arrives, I cannot assign the ticket to another user! I have verified that both the queue and the group have own, Take, steal ticket but when I bring up the ticket people field I only get Nobody! I would really like to get this resolved so I can go forward in the testing phase and implimentation phase. Thanks for your help. Jim/Blacktri99___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html