[rt-users] Correspondence and Resolved
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, we have templates for Correspondence and Resolved, as I guess most people around here. The Correspondence template is activated whenever there is a message sent, whereas the Resolved is sent when the status is changed to Resolved. If I resolve a ticket by adding a message (and selecting Reply to the user rather than commenting), both templates are triggered, so the user receives a first message with the reply, and a second message with the Job closed message. The question is: is there any way to intercept this situation and send just one message? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPdFmsAAoJEAqigArPBfJXPloIAJg80dTkyfKy2yb6AfelQwYn ae+zcOxEyUuClofqAu+68Jl4BRNlGOP01xVCwEHrkoAugerjAtikh4736UCYxz6g /6sdieggO+Vx+qu5fYJ0Hk0FqzesRpnRWc3qSiizlsVIGB3Yf0fC3U1HMgRK50I+ xoW2MINwSsn4cC8//+ZyO1UW7BqeDs2v7ByrXkDBmGOKrLvB8w9004zJI1cGkRuV ZVInnx/dQowTIrzfnVzFnX/rjbzyff0uG0D8qin1Q+vQiZSHr6t+Et+8Wx0Kcjf+ o5pDdA11AldC4pJksEUI6IfqSB+T4WUp9gXeWLzuwPTMG2ZoV/UgK4tHqTWlJSc= =Ct+k -END PGP SIGNATURE-
Re: [rt-users] Correspondence and Resolved
Yes. With transaction batch staged scrip. You can find an example on the wiki. Ruslan from phone. 29.03.2012 16:46 пользователь Giuseppe Sollazzo gsoll...@sgul.ac.uk написал: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi there, we have templates for Correspondence and Resolved, as I guess most people around here. The Correspondence template is activated whenever there is a message sent, whereas the Resolved is sent when the status is changed to Resolved. If I resolve a ticket by adding a message (and selecting Reply to the user rather than commenting), both templates are triggered, so the user receives a first message with the reply, and a second message with the Job closed message. The question is: is there any way to intercept this situation and send just one message? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPdFmsAAoJEAqigArPBfJXPloIAJg80dTkyfKy2yb6AfelQwYn ae+zcOxEyUuClofqAu+68Jl4BRNlGOP01xVCwEHrkoAugerjAtikh4736UCYxz6g /6sdieggO+Vx+qu5fYJ0Hk0FqzesRpnRWc3qSiizlsVIGB3Yf0fC3U1HMgRK50I+ xoW2MINwSsn4cC8//+ZyO1UW7BqeDs2v7ByrXkDBmGOKrLvB8w9004zJI1cGkRuV ZVInnx/dQowTIrzfnVzFnX/rjbzyff0uG0D8qin1Q+vQiZSHr6t+Et+8Wx0Kcjf+ o5pDdA11AldC4pJksEUI6IfqSB+T4WUp9gXeWLzuwPTMG2ZoV/UgK4tHqTWlJSc= =Ct+k -END PGP SIGNATURE-
Re: [rt-users] Correspondence and Resolved
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Ah, that's exactly what I was after! Many thanks, Giuseppe On 29/03/12 15:38, Ruslan Zakirov wrote: Yes. With transaction batch staged scrip. You can find an example on the wiki. Ruslan from phone. 29.03.2012 16:46 пользователь Giuseppe Sollazzo gsoll...@sgul.ac.uk mailto:gsoll...@sgul.ac.uk написал: Hi there, we have templates for Correspondence and Resolved, as I guess most people around here. The Correspondence template is activated whenever there is a message sent, whereas the Resolved is sent when the status is changed to Resolved. If I resolve a ticket by adding a message (and selecting Reply to the user rather than commenting), both templates are triggered, so the user receives a first message with the reply, and a second message with the Job closed message. The question is: is there any way to intercept this situation and send just one message? Thanks, Giuseppe - -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iQEcBAEBAgAGBQJPdIaOAAoJEAqigArPBfJXA/MH/RvEXlkQQ5tJUyystaXXwyT6 dh5s5O4Zv4JAz6tX42h9fCKb83rgHmZAobK/3O/9yQ/n7NL5j92Krg2Porfp06XP GieWkRysrwWkm6gqiNifzdAVcR7r9LkEx4HAu0okDPu5Fy6GoX9U4GJ/jGJs6Bp7 GhXAF8r5RGUS75MCWO9Y+SvXIpGOFvLJHXDIYAo0du1D6XEmKdUXiH60yxeg0HcX a+oFZHDHrkxEFKucQ/Gbx6a2iUwoarFyYAih+SG8c0F4TWlj6jYSvjilQaj50TNZ pouh7Sm7+5/exMvbzxQ3j2wJbNg9ja8i+z+K5o6sBAKBhp6kb/j6BDJnkzRCoZI= =Igoc -END PGP SIGNATURE-
