[rt-users] Costum Condition AdminCC Notification
Hello there. Maybe you can help me with this issue. I want RT only to send AdminCC Notifications on ticket create if the client is not equal to the owner. I need it because, if an admin creates a ticket on his own behalf, the other admins should not be notified. Thank you in advance Cheers Chris RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Costum Condition AdminCC Notification
Chris,
I would guess client == Requestor?
I would disable the scrip On Create notify AdminCC and create a new one with
Action Notify Admin but with User defined condition.
Your condition code will depend how you can distinguish that the requestor is
not a member of the admincc group, for example if you expect the requestors to
be from a different domain to your admin cc you can try;
If ($self->TransactionObj->Type eq ‘Create’ and
$self->TicketObj->Requestors->MemberEmailAddressesAsString !~
/your_admincc_\@domain/) {
return 1;
} else {
return undef;
}
Roy
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From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Christian Bauer
Sent: 09 September 2011 10:09
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Costum Condition AdminCC Notification
Hello there.
Maybe you can help me with this issue.
I want RT only to send AdminCC Notifications on ticket create if the client is
not equal to the owner.
I need it because, if an admin creates a ticket on his own behalf, the other
admins should not be notified.
Thank you in advance
Cheers
Chris
<>
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 & 27, 2011
* San Francisco, CA, USA October 18 & 19, 2011
* Washington DC, USA October 31 & November 1, 2011
* Melbourne VIC, Australia November 28 & 29, 2011
* Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Costum Condition AdminCC Notification
Hi, On Create, but creator is not owner: my $txn = self->TransactionObj; return 0 unless $txn->Type eq 'Create'; return 0 if $txn->Creator == $self->TicketObj->Owner; return 1; On Fri, Sep 9, 2011 at 1:08 PM, Christian Bauer wrote: > Hello there. > > > > Maybe you can help me with this issue. > > I want RT only to send AdminCC Notifications on ticket create if the client > is not equal to the owner. > > > > I need it because, if an admin creates a ticket on his own behalf, the other > admins should not be notified. > > > > Thank you in advance > > > > Cheers > > Chris > > > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] Costum Condition AdminCC Notification
Christian, Just any client or only when the client is an AdminCc AND the Owner? Kenn LBNL On Fri, Sep 9, 2011 at 2:08 AM, Christian Bauer wrote: > Hello there. > > ** ** > > Maybe you can help me with this issue. > > I want RT only to send AdminCC Notifications on ticket create if the client > is not equal to the owner. > > ** ** > > I need it because, if an admin creates a ticket on his own behalf, the > other admins should not be notified. > > ** ** > > Thank you in advance > > ** ** > > Cheers > > Chris > > ** ** > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
