Re: [rt-users] Custom actions in scrips
Matt, Thanks. I thought it may come down to what you suggest. Regards, Tony. On 16/12/15 14:17, Matt Zagrabelny wrote: > On Wed, Dec 16, 2015 at 5:52 AM, Tony Arnold > wrote: >> I'm writing a scrip (using the web interface) where I want to test who >> has sent a ticket and automatically reject it. (These are automatic >> response tickets from another ticketing system, viz., LANdesk. The >> tickets in question are merely acknowledgement of receipt and contain no >> useful information what so ever!) >> >> I think I know how to do this but I also want to stop another scrip from >> notifying the watchers on the queue. Is this possible? >> >> I'm on an old version of RT (3.8.14) so maybe this is easier to do in >> later versions. >> >> Any advice? > > I think you'd need to bolt the custom reject logic onto each scrip > that fires for "On Create" and also create the scrip you reference > above. > > For each create scrip you'll need something like the following in your > custom condition: > > ($self->TransactionObj->Type || '') eq 'Create') > && > (! $IS_SENDER_BLACKLISTED) > > -m > -- Tony Arnold, IT Security Analyst, University of Manchester. T: +44 (0) 161 275 6093, F: +44 (0) 705 344 3082, M: +44 (0) 773 330 0039, E: tony.arn...@manchester.ac.uk
Re: [rt-users] Custom actions in scrips
On Wed, Dec 16, 2015 at 5:52 AM, Tony Arnold wrote: > I'm writing a scrip (using the web interface) where I want to test who > has sent a ticket and automatically reject it. (These are automatic > response tickets from another ticketing system, viz., LANdesk. The > tickets in question are merely acknowledgement of receipt and contain no > useful information what so ever!) > > I think I know how to do this but I also want to stop another scrip from > notifying the watchers on the queue. Is this possible? > > I'm on an old version of RT (3.8.14) so maybe this is easier to do in > later versions. > > Any advice? I think you'd need to bolt the custom reject logic onto each scrip that fires for "On Create" and also create the scrip you reference above. For each create scrip you'll need something like the following in your custom condition: ($self->TransactionObj->Type || '') eq 'Create') && (! $IS_SENDER_BLACKLISTED) -m
[rt-users] Custom actions in scrips
I'm writing a scrip (using the web interface) where I want to test who has sent a ticket and automatically reject it. (These are automatic response tickets from another ticketing system, viz., LANdesk. The tickets in question are merely acknowledgement of receipt and contain no useful information what so ever!) I think I know how to do this but I also want to stop another scrip from notifying the watchers on the queue. Is this possible? I'm on an old version of RT (3.8.14) so maybe this is easier to do in later versions. Any advice? Regards, Tony. -- Tony Arnold, IT Security Analyst, University of Manchester. T: +44 (0) 161 275 6093, F: +44 (0) 705 344 3082, M: +44 (0) 773 330 0039, E: tony.arn...@manchester.ac.uk
