On Tue, Jun 12, 2012 at 10:43:18AM -0400, Joe Harris wrote:
Is there a way in templates to build one with a conditional response
based on transaction type? (4.0.5)
RT's Templates are just Text::Template, you can read more about the
syntax at http://search.cpan.org/dist/Text-Template/
You can absolutely say Subject: { if (blah blah blah) { } else {} }
There is more about the particular syntax of RT's templates available
in docs/customiziing/templates.pod
-kevin
Example:
I have a template for owner change which works well. On owner change
notify of change adds the new owner in the subject like so:
Subject: Owner change: {$Ticket-OwnerObj-Name}: {$Ticket-Subject}
{$Transaction-CreatedAsString}: Request {$Ticket-id} was acted upon.
Transaction: {$Transaction-Description}
Queue: {$Ticket-QueueObj-Name}
Subject: {$Transaction-Subject || $Ticket-Subject ||
{$Ticket-OwnerObj-Name} || (No subject given)}
Owner: {$Ticket-OwnerObj-Name}
Requestors: {$Ticket-RequestorAddresses}
Status: {$Ticket-Status}
Ticket URL: {RT-Config-Get('WebURL')}Ticket/Display.html?id={$Ticket-id}
Mobile URL: {RT-Config-Get('WebURL')}m/ticket/history?id={$Ticket-id}
What I would like is to have one like that for Status change, but I
don't want the users to get multiple emails on the same transaction.
So if I could what an if statement around the subject line to
determine what the change was and use one template for multiple
purposes.
If owner changes - Show new owner in subject
If status change - Show new status in subject
and/or even if both conditions, add both.
Is this even possible?
Thanks in advance for any insight!
Joe
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