Re: [rt-users] Double line space on Comment
Hello Kevin, Here is an example of exactly what I need. Follow this link http://rt3.fsck.com/Ticket/Display.html?id=8721results=915934c49ede21 How to get this done, any idea..? Thanks Manohar -Original Message- From: H Manohar rayker [mailto:manoha...@glowtouch.com] Sent: Friday, May 29, 2009 8:31 AM To: 'RT Users' Subject: RE: [rt-users] Double line space on Comment Hello Kevin, Could you please let me know which are those files to be edited for this feature as even I tried to edit the same but unfortunately could not get it. Also if possible can you test another thing? When a ticket is created, we get a correspondence mail stating the ticket subject owner and the link to the ticket something like this.. -- New Ticket has been created. Tue May 26 10:32:13 2009: Request 162 was acted upon. Transaction: Ticket created by Jacob Queue: General Subject: Template design replacement Owner: Nobody Requestors: ja...@kjdfhhg.com Status: new Ticket URL: http://abc.fhgkj.cmn/Ticket/Display.html?id=162 -- Here when you click on the ticket URL it should open the ticket right? may be by asking to login or so to proceed viewing the ticket. *) Can you check if it opens by asking for a login or opens directly the ticket in your RT 3.8.3? What I am having is that if I sign in to RT and then click this link the ticket opens as there is an active user session. If am not logged in it will throw out an error stating Can't call method HasRight on an undefined value at /opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351. When referred to the rt.log I find this error: [Tue May 26 12:05:14 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) [Tue May 26 12:05:18 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) *) Is this is a bug or what do I need to do to get this working? *) Can this be solved by upgrading to RT 3.8.3? I am using this on CentOS 5.2 vmware machine, Apache 1.3.x, MySQL 5.0.45, RT 3.8.2 Please suggest what I can do with this or where might the chances of misconfiguration of RT? I am using basic method of authentication for apache. Thanks Regards Manohar -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, May 29, 2009 1:59 AM To: RT Users Subject: Re: [rt-users] Double line space on Comment On May 28, 2009, at 4:14 PM, Michael Mai wrote: I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Upgrade to 3.8.3 It was one of the RichTextEditor config options that wasn't well documented and I finally found and fixed by source diving -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Double line space on Comment
On May 28, 2009, at 11:01 PM, H Manohar rayker wrote: Please suggest what I can do with this or where might the chances of misconfiguration of RT? I am using basic method of authentication for apache. It sounds like you've misconfigured RT's WebExternalAuth, because you're not getting a CurrentUser. rt3.fsck.com's behavior in this case is actually vanilla RT, so whatever is causing it to break on your end is likely due to a local misconfiguration Please don't hijack other people's threads in the mailing list to ask questions you asked 5 minutes ago. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Double line space on Comment
Hi, I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Michael ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Double line space on Comment
On May 28, 2009, at 4:14 PM, Michael Mai wrote: I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Upgrade to 3.8.3 It was one of the RichTextEditor config options that wasn't well documented and I finally found and fixed by source diving -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Double line space on Comment
Thanks, Kevin. So if I upgrade to 3.8.3, the problem will be fixed or there will be options for me to change the setting? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, May 28, 2009 4:29 PM To: RT Users Subject: Re: [rt-users] Double line space on Comment On May 28, 2009, at 4:14 PM, Michael Mai wrote: I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Upgrade to 3.8.3 It was one of the RichTextEditor config options that wasn't well documented and I finally found and fixed by source diving -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Double line space on Comment
On May 28, 2009, at 4:46 PM, Michael Mai wrote: Thanks, Kevin. So if I upgrade to 3.8.3, the problem will be fixed or there will be options for me to change the setting? If you upgrade to 3.8.3 the RichText editor will only generate br when hitting enter. There are no config options for this, if you want to change it back you'll need to configure the RichText editor separately -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com ] On Behalf Of Kevin Falcone Sent: Thursday, May 28, 2009 4:29 PM To: RT Users Subject: Re: [rt-users] Double line space on Comment On May 28, 2009, at 4:14 PM, Michael Mai wrote: I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Upgrade to 3.8.3 It was one of the RichTextEditor config options that wasn't well documented and I finally found and fixed by source diving -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Double line space on Comment
Kevin, I'm not seeing that behavior. I've upgraded to 3.8.3 and when using the RichText editor, I still get /p generated when hitting 'enter'. Basically, everything is double-spaced. Nor can I find a way to change that behavior in preferences, in the settings when editing an individual ticket, nor in RT_Config... James Moseley Kevin Falcone falc...@bestpractical.com wrote: If you upgrade to 3.8.3 the RichText editor will only generate br when hitting enter. There are no config options for this, if you want to change it back you'll need to configure the RichText editor separately -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Double line space on Comment
On May 28, 2009, at 5:43 PM, jmose...@corp.xanadoo.com wrote: Kevin, I'm not seeing that behavior. I've upgraded to 3.8.3 and when using the RichText editor, I still get /p generated when hitting 'enter'. Basically, everything is double-spaced. Sounds like your upgrade didn't take or you have cached JS I see the behavior I describe on rt3.fsck.com which is using 3.8.3 Nor can I find a way to change that behavior in preferences, in the settings when editing an individual ticket, nor in RT_Config... As I mentioned, there is no preference at the RT level. Kevin Falcone falc...@bestpractical.com wrote: There are no config options for this, if you want to change it back you'll need to configure the RichText editor separately -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Double line space on Comment
Kevin, clearing the browser cache worked. I now see single spacing using both IE8 and Firefox 3.0.10 when editing via the RT editor. Thanks! James Moseley Kevin Falcone falc...@bestpractical.com wrote: Sounds like your upgrade didn't take or you have cached JS I see the behavior I describe on rt3.fsck.com which is using 3.8.3 -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Double line space on Comment
Hello Kevin, Could you please let me know which are those files to be edited for this feature as even I tried to edit the same but unfortunately could not get it. Also if possible can you test another thing? When a ticket is created, we get a correspondence mail stating the ticket subject owner and the link to the ticket something like this.. -- New Ticket has been created. Tue May 26 10:32:13 2009: Request 162 was acted upon. Transaction: Ticket created by Jacob Queue: General Subject: Template design replacement Owner: Nobody Requestors: ja...@kjdfhhg.com Status: new Ticket URL: http://abc.fhgkj.cmn/Ticket/Display.html?id=162 -- Here when you click on the ticket URL it should open the ticket right? may be by asking to login or so to proceed viewing the ticket. *) Can you check if it opens by asking for a login or opens directly the ticket in your RT 3.8.3? What I am having is that if I sign in to RT and then click this link the ticket opens as there is an active user session. If am not logged in it will throw out an error stating Can't call method HasRight on an undefined value at /opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351. When referred to the rt.log I find this error: [Tue May 26 12:05:14 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) [Tue May 26 12:05:18 2009] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1154) *) Is this is a bug or what do I need to do to get this working? *) Can this be solved by upgrading to RT 3.8.3? I am using this on CentOS 5.2 vmware machine, Apache 1.3.x, MySQL 5.0.45, RT 3.8.2 Please suggest what I can do with this or where might the chances of misconfiguration of RT? I am using basic method of authentication for apache. Thanks Regards Manohar -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Friday, May 29, 2009 1:59 AM To: RT Users Subject: Re: [rt-users] Double line space on Comment On May 28, 2009, at 4:14 PM, Michael Mai wrote: I have a RT 3.8 system. When an user write a comment or reply, the line space is always doubled. Anyways to fix that? Thanks! Upgrade to 3.8.3 It was one of the RichTextEditor config options that wasn't well documented and I finally found and fixed by source diving -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
