Re: [rt-users] Due Date in Ticket Creation Page
Hmm, I'm not seeing the advanced option in the SelfService interface. Running 3.6.3, am I being blind? On Thu, Apr 3, 2008 at 2:31 AM, Ruslan Zakirov <[EMAIL PROTECTED]> wrote: > It's already there. You just have to click show advanced there on > ticket create page. > > On Thu, Apr 3, 2008 at 7:42 AM, Stephen Cochran > <[EMAIL PROTECTED]> wrote: > > > > Has anyone hacked the Create ticket form to show the due date? Can > > easily create a custom field that shows on the entry form, but seems > > silly since the ticket object already has a due date. > > > > > > In the archives I noticed a lot posts referencing using PHP etc as a > > front end and just having the forms send mail to RT to be processed > > in. Is that typical, ie what most people do to provide a more flexible > > interface (ajax, etc)? > > > > Thanks, > > Steve > > ___ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > > -- > Best regards, Ruslan. > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Due Date in Ticket Creation Page
I did a hack where we just took the that held the advanced options and showed it inline after the basic options, with a create button under each section. That way you could do a basic ticket and hit create, or scroll down, add the dates and hit create. Aaron Sallade' Application Manager PTSO of Washington "Shared Technology for Community Health" (206) 613-8938 Desk (206) 521-8833 Main (206) 613-5078 Fax [EMAIL PROTECTED] -Original Message- From: Ruslan Zakirov [mailto:[EMAIL PROTECTED] Sent: Wednesday, April 02, 2008 11:32 PM To: Stephen Cochran Cc: rt Users Subject: Re: [rt-users] Due Date in Ticket Creation Page It's already there. You just have to click show advanced there on ticket create page. On Thu, Apr 3, 2008 at 7:42 AM, Stephen Cochran <[EMAIL PROTECTED]> wrote: > > Has anyone hacked the Create ticket form to show the due date? Can > easily create a custom field that shows on the entry form, but seems > silly since the ticket object already has a due date. > > > In the archives I noticed a lot posts referencing using PHP etc as a > front end and just having the forms send mail to RT to be processed > in. Is that typical, ie what most people do to provide a more flexible > interface (ajax, etc)? > > Thanks, > Steve > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Due Date in Ticket Creation Page
Hi Steve, We use both the RT web piece and php front ends; the choice for us depends on who is creating the ticket. If a queue has tickets that are primarily created by users, we use php. This lets me do a lot of sanity-checking on the data before a ticket ever gets created. For queues whose tickets are entered by our staff, we use RT's web piece - saves the hassle and potential security issues of writing an unnecessary php app. Using php also helps us mitigate the effects of spam; if an incoming e-mail arrives at a queue that is only supposed to get php messages then it must be in a specific format. If the format is wrong, or if it comes from the wrong address, then we just delete the ticket in the OnCreate scrip and it goes away without anyone getting bogus notifications. Regards, Gene At 08:42 PM 4/2/2008, Stephen Cochran wrote: > > >In the archives I noticed a lot posts referencing using PHP etc as a >front end and just having the forms send mail to RT to be processed >in. Is that typical, ie what most people do to provide a more flexible >interface (ajax, etc)? > >Thanks, >Steve -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Due Date in Ticket Creation Page
It's already there. You just have to click show advanced there on ticket create page. On Thu, Apr 3, 2008 at 7:42 AM, Stephen Cochran <[EMAIL PROTECTED]> wrote: > > Has anyone hacked the Create ticket form to show the due date? Can > easily create a custom field that shows on the entry form, but seems > silly since the ticket object already has a due date. > > > In the archives I noticed a lot posts referencing using PHP etc as a > front end and just having the forms send mail to RT to be processed > in. Is that typical, ie what most people do to provide a more flexible > interface (ajax, etc)? > > Thanks, > Steve > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Due Date in Ticket Creation Page
Has anyone hacked the Create ticket form to show the due date? Can easily create a custom field that shows on the entry form, but seems silly since the ticket object already has a due date. In the archives I noticed a lot posts referencing using PHP etc as a front end and just having the forms send mail to RT to be processed in. Is that typical, ie what most people do to provide a more flexible interface (ajax, etc)? Thanks, Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
