Re: [rt-users] Forwarding Request to External Address

[Kevin Falcone]

On Fri, Jun 14, 2013 at 03:12:33AM -0700, globo wrote:
> I forward my requests to a external company. But when they reply the
> requester doesn't get the replies. 
> I can get it working by using the "On Transaction" ( condition ) , is there
> any way to get it working with the "On Correspond"  ( condition ) ? 

You really need to show your scrips configuration and a relevant
debug level log of the Scrips triggered when the external company
replies.

On a stock RT configuration, I'd expect a correspondence to a ticket
to be sent to the requestors.

-kevin


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[rt-users] Forwarding Request to External Address

[globo]

Hi, 

I forward my requests to a external company. But when they reply the
requester doesn't get the replies. 
I can get it working by using the "On Transaction" ( condition ) , is there
any way to get it working with the "On Correspond"  ( condition ) ? 

Any help much appreciated. 







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