[rt-users] French Accent template issue
Hi folks, I was trying to forward a ticket via forward command on the web GUI when I received the mail, accent are formated like this : é Ceci est un ticket transféré dont le numèro est : #60 It seems that it is caused by wrong encoding somewhere we check out database, apache and encoding is UTF-8 can you give me other ideas or config file to check out ? what should I expect in apache and database encoding ? -- Cordialement / Greetings Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] French Accent template issue
Hello, I believe it's subject of the email and you're not on the latest RT. We fixed similar issue once. If you believe that it's different thing then please send me content you changed and tell what version of RT you're using. On Fri, Jul 9, 2010 at 12:31 PM, Georghy fu...@wanagain.net wrote: Hi folks, I was trying to forward a ticket via forward command on the web GUI when I received the mail, accent are formated like this : é Ceci est un ticket transféré dont le numèro est : #60 It seems that it is caused by wrong encoding somewhere we check out database, apache and encoding is UTF-8 can you give me other ideas or config file to check out ? what should I expect in apache and database encoding ? -- Cordialement / Greetings Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] French Accent template issue
Dne 9.7.2010 10:31, Georghy napsal(a): Hi folks, I was trying to forward a ticket via forward command on the web GUI when I received the mail, accent are formated like this : é Ceci est un ticket transféré dont le numèro est : #60 It seems that it is caused by wrong encoding somewhere we check out database, apache and encoding is UTF-8 can you give me other ideas or config file to check out ? what should I expect in apache and database encoding ? Hi Georghy, we've had a same problem with Czech encoding but it got fixed once we have switched to iso-8859-2 in RT_SiteConfig.pm Set($EmailOutputEncoding , 'iso-8859-2'); -- Mgr. Martin Drasar dra...@ics.muni.cz CSIRT-MU, Network Security Department http://www.muni.cz/csirt Institute of Computer Science, Masaryk University, Brno, Czech Republic PGP Key ID: 0x944BC925 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] French Accent template issue
On Fri, Jul 9, 2010 at 3:41 PM, Martin Drasar dra...@ics.muni.cz wrote: Dne 9.7.2010 10:31, Georghy napsal(a): Hi folks, I was trying to forward a ticket via forward command on the web GUI when I received the mail, accent are formated like this : é Ceci est un ticket transféré dont le numèro est : #60 It seems that it is caused by wrong encoding somewhere we check out database, apache and encoding is UTF-8 can you give me other ideas or config file to check out ? what should I expect in apache and database encoding ? Hi Georghy, we've had a same problem with Czech encoding but it got fixed once we have switched to iso-8859-2 in RT_SiteConfig.pm Set($EmailOutputEncoding , 'iso-8859-2'); It's just a workaround rather then a proper fix. -- Mgr. Martin Drasar dra...@ics.muni.cz CSIRT-MU, Network Security Department http://www.muni.cz/csirt Institute of Computer Science, Masaryk University, Brno, Czech Republic PGP Key ID: 0x944BC925 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
