[rt-users] Fwd: Parent/Child relationships for tickets in RT REST
Hello, I also posted this on rt-devel but it's not really a development of RT issue. More like a REST interface issue. I hope it's OK that I'm crossposting it here. I'm writing some perl that analyzes new Incident Reports in RTIR and looks for related Incidents that might already exist. I cannot however figure out how to link them now because there's no Parent/Child relationship in RT ::Client::REST. Can anyone offer some guidance on what I can do? I'm about an hour into the coding and this is a major roadblock. http://search.cpan.org/~jlmartin/RT-Client-REST-0.43/lib/RT/Client/REST.pm Shows: link_tickets (src => $id1, dst => $id2, link_type => $type) Create a link between two tickets. A link type can be one of the following: - DependsOn - DependedOnBy - RefersTo - ReferredToBy - HasMember - MemberOf Should I have just gone ahead and used LWP or would I still have the same problem? -- Landon Stewart -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Fwd: Parent/Child relationships for tickets in RT REST
Hi Landon, HasMember & MemberOf should create a Parent/Child relationship shouldn't it? John On 19/05/13 8:25 AM, Landon wrote: Hello, I also posted this on rt-devel but it's not really a development of RT issue. More like a REST interface issue. I hope it's OK that I'm crossposting it here. I'm writing some perl that analyzes new Incident Reports in RTIR and looks for related Incidents that might already exist. I cannot however figure out how to link them now because there's no Parent/Child relationship in RT::Client::REST. Can anyone offer some guidance on what I can do? I'm about an hour into the coding and this is a major roadblock. http://search.cpan.org/~jlmartin/RT-Client-REST-0.43/lib/RT/Client/REST.pm Shows: link_tickets (src => $id1, dst => $id2, link_type => $type) Create a link between two tickets. A link type can be one of the following: * DependsOn * DependedOnBy * RefersTo * ReferredToBy * HasMember * MemberOf Should I have just gone ahead and used LWP or would I still have the same problem? -- Landon Stewart -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Fwd: Parent/Child relationships for tickets in RT REST
On 05/19/2013 06:56 PM, John Kelsh wrote: > Hi Landon, > > HasMember & MemberOf should create a Parent/Child relationship shouldn't > it? Yes, those are the internal names, for better or worse. I don't know about the internals of RT::Client::REST, but RT's REST interface will accept Parent/Child types too and do the right thing. Thomas -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Fwd: Parent/Child relationships for tickets in RT REST
On 20 May 2013 11:26, Thomas Sibley wrote: > On 05/19/2013 06:56 PM, John Kelsh wrote: > > Hi Landon, > > > > HasMember & MemberOf should create a Parent/Child relationship shouldn't > > it? > > Yes, those are the internal names, for better or worse. I don't know > about the internals of RT::Client::REST, but RT's REST interface will > accept Parent/Child types too and do the right thing. > > Thomas > > This is great to hear. Thanks very much to all of you for your replies. -- Landon Stewart -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
