Mario,
Have a look at Ticket/Elements/ShowRequestor to help you.
Basically get the Requestors list, these are members of a group that define the
requestors of the ticket:
my $people = $Ticket-Requestors-UserMembersObj;
then go through the members to display the properties you want:
while ( my $requestor = $people-Next ) {
my $name = $requestor-Name;
my $realname = $requestor-RealName;
}
This is not tested, so I may have missed something, but pretty certain its
along these lines.
Roy
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-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Mario
Sent: 09 May 2012 12:00
To: rt-us...@lists.fsck.com
Subject: [rt-users] Get realname or username from $requestor
Hello,
I am trying to use callbacks to customize Request Tracker.
Specifically I would like to use the callback aboutthisuser.
I get $requestor as a parameter.
I am a newbie so I do not know how to get realname or username from
$requestor.
Can you help me?
Thanks in advance,
Mario
