Re: [rt-users] Graphical representation of open tickets
As far as I know, there is no possibility to draw line-charts with the built in charting functions. Also, the problem I have is calculating the number of open tickets per day. Is there a CLI-function which I could use? I need to know the number of open (not resolved and not rejected) at a specific day! Greetings, Markus-- RT Training November 4 5 Los Angeles http://bestpractical.com/training
[rt-users] Graphical representation of open tickets
Hi there! Has anybody done a graphical representation (line graph) of open tickets over time? Our management forced me to create such a representation. I'm looking for a tool doing this graphing, having an x-axis as timeline and a graph for Created, Resolved and Open Tickets per day (per queue, per user?!) Before I start to code these things I wanted to ask you, if there are maybe some snippets of code which I could use. Has anybody done such things before? Greetings, Markus-- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Graphical representation of open tickets
On Thu, Oct 23, 2014 at 03:04:29PM +0200, markus.wildb...@eu.magna.com wrote: Hi there! Has anybody done a graphical representation (line graph) of open tickets over time? Our management forced me to create such a representation. I'm looking for a tool doing this graphing, having an x-axis as timeline and a graph for Created, Resolved and Open Tickets per day (per queue, per user?!) Before I start to code these things I wanted to ask you, if there are maybe some snippets of code which I could use. Has anybody done such things before? I know two extensions: - RT::Extension::JSGantt: not really fit your needs but may be a base for coding - RTx::Timeline looks close to your needs, but pretty outdated/unmaintained -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Graphical representation of open tickets
I asked the developer of RTx::Timeline, but he says he's not using RT anymore. I would be very keen to get Timeline up to date as we found it excellent with RT3, though i fear my ability to contribute might not be that great. I was planning to take a look at it to see how out of my depth it was w. On 23/10/14 16:41, Emmanuel Lacour wrote: On Thu, Oct 23, 2014 at 03:04:29PM +0200, markus.wildb...@eu.magna.com wrote: Hi there! Has anybody done a graphical representation (line graph) of open tickets over time? Our management forced me to create such a representation. I'm looking for a tool doing this graphing, having an x-axis as timeline and a graph for Created, Resolved and Open Tickets per day (per queue, per user?!) Before I start to code these things I wanted to ask you, if there are maybe some snippets of code which I could use. Has anybody done such things before? I know two extensions: - RT::Extension::JSGantt: not really fit your needs but may be a base for coding - RTx::Timeline looks close to your needs, but pretty outdated/unmaintained -- --- Richard Wood (Woody) Managing Director Wild Thing Safaris Ltd. PO BOX 34514 DSM Office: +255 (0) 222 617 166 Office Mobile: +255 (0) 773 503 502 Direct: +255 657 799 468 Skype: woody1tz http://wildthingsafaris.com -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Graphical representation of open tickets
What's wrong with the included Chart.html? https://rtserver/Search/Chart.html -- View this message in context: http://requesttracker.8502.n7.nabble.com/Graphical-representation-of-open-tickets-tp58889p58892.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
