[rt-users] Help with displaying Error message
To all, I have a scrip thar re-sets the Ticket Status to open when a ticket is resolved and a certain CF has no value. Making the CF Mandatory is not an option as the users do NOT know what to put in it when the ticket is created and we don't want the mandatory setting to stop ticket creation. What I want to do is display a message on the Modify Ticket screen when they resolve the ticket and the CF has NOT been set. Everything else is working fine. Any help there? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help with displaying Error message
Hi,
I have this set up :
On local/html/Ticket/Modify.html
In the INIT Block :
my %queues_custom = ('name of your queue' = '1');
if ($queues_custom{$Ticket-QueueObj-Name}) {
my @custom_results = ProcessCustomRequiredUpdates(TicketObj = $Ticket);
push @results,@custom_results;
}
On local/lib/RT/Interface/Web.pm I have added :
sub ProcessCustomRequiredUpdates {
my %args = @_;
my $TicketObj = $args{'TicketObj'};
my @results;
$RT::Logger-debug(Queue name is .$Ticket-QueueObj-Name. Status is
.$Ticket-Status);
if ( $TicketObj $TicketObj-QueueObj-Name =~ m/^(REGULAR EXPR OF YOUR
QUEUENAME)$/ $TicketObj-Status =~ m/^(resolved)$/) {
my $ObjectCFs = RT::ObjectCustomFields-new($RT::SystemUser);
$ObjectCFs-LimitToObjectId($TicketObj-QueueObj-Id);
$ObjectCFs-LimitToLookupType('RT::Queue-RT::Ticket');
my @CustomFields = $ObjectCFs-CustomFields;
foreach my $CustomField (@CustomFields) {
next unless ($CustomField-Name =~ m/^(REGULAR EXPR OF YOUR CF)$/);
my $Values = $TicketObj-CustomFieldValues( $CustomField-Id );
unless ($Values-Count) {
push @results, Error: Custom Field .$CustomField-Name. is
required. Changing Status of ticket to new;
$TicketObj-SetStatus('new');
last;
}
}
}
return @results;
}
Note: The put the code in modify.html just after pushing the rest of the
various results into @results. I put it after this block of code :
push @results, @wresults;
push @results, @dresults;
push @results, @lresults;
push @results, @cf_results;
When inserting the new function into Web.pm, make sure to update the correct
values(ie case as well) of REGULAR EXPR OF YOUR QUEUENAME and REGULAR EXPR OF
YOUR CF
I know that I have to put in the new function into Web_Local.pm but if I do it
doesnt seem to work. May be you can test it out and let me know.
Thanks
-Ashish
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] On Behalf Of Ken Crocker
[kfcroc...@lbl.gov]
Sent: Thursday, March 19, 2009 12:42 AM
To: rt Users
Subject: [rt-users] Help with displaying Error message
To all,
I have a scrip thar re-sets the Ticket Status to open when a
ticket is resolved and a certain CF has no value. Making the CF
Mandatory is not an option as the users do NOT know what to put in it
when the ticket is created and we don't want the mandatory setting to
stop ticket creation.
What I want to do is display a message on the Modify Ticket screen
when they resolve the ticket and the CF has NOT been set. Everything
else is working fine. Any help there? Thanks.
Kenn
LBNL
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help with displaying Error message
Ashish,
That's a lot of code to add. I was hoping there was a simple command
to use within a scrip that would issue or display an error message.
However, I'll look this over and see if I can get it to work. Thanks.
Kenn
LBNL
On 3/18/2009 12:39 PM, Potla, Ashish Bassaliel wrote:
Hi,
I have this set up :
On local/html/Ticket/Modify.html
In the INIT Block :
my %queues_custom = ('name of your queue' = '1');
if ($queues_custom{$Ticket-QueueObj-Name}) {
my @custom_results = ProcessCustomRequiredUpdates(TicketObj = $Ticket);
push @results,@custom_results;
}
On local/lib/RT/Interface/Web.pm I have added :
sub ProcessCustomRequiredUpdates {
my %args = @_;
my $TicketObj = $args{'TicketObj'};
my @results;
$RT::Logger-debug(Queue name is .$Ticket-QueueObj-Name. Status is
.$Ticket-Status);
if ( $TicketObj $TicketObj-QueueObj-Name =~ m/^(REGULAR EXPR OF
YOUR QUEUENAME)$/ $TicketObj-Status =~ m/^(resolved)$/) {
my $ObjectCFs = RT::ObjectCustomFields-new($RT::SystemUser);
$ObjectCFs-LimitToObjectId($TicketObj-QueueObj-Id);
$ObjectCFs-LimitToLookupType('RT::Queue-RT::Ticket');
my @CustomFields = $ObjectCFs-CustomFields;
foreach my $CustomField (@CustomFields) {
next unless ($CustomField-Name =~ m/^(REGULAR EXPR OF YOUR
CF)$/);
my $Values = $TicketObj-CustomFieldValues( $CustomField-Id );
unless ($Values-Count) {
push @results, Error: Custom Field .$CustomField-Name. is
required. Changing Status of ticket to new;
$TicketObj-SetStatus('new');
last;
}
}
}
return @results;
}
Note: The put the code in modify.html just after pushing the rest of the
various results into @results. I put it after this block of code :
push @results, @wresults;
push @results, @dresults;
push @results, @lresults;
push @results, @cf_results;
When inserting the new function into Web.pm, make sure to update the correct
values(ie case as well) of REGULAR EXPR OF YOUR QUEUENAME and REGULAR EXPR OF
YOUR CF
I know that I have to put in the new function into Web_Local.pm but if I do
it doesnt seem to work. May be you can test it out and let me know.
Thanks
-Ashish
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] On Behalf Of Ken Crocker
[kfcroc...@lbl.gov]
Sent: Thursday, March 19, 2009 12:42 AM
To: rt Users
Subject: [rt-users] Help with displaying Error message
To all,
I have a scrip thar re-sets the Ticket Status to open when a
ticket is resolved and a certain CF has no value. Making the CF
Mandatory is not an option as the users do NOT know what to put in it
when the ticket is created and we don't want the mandatory setting to
stop ticket creation.
What I want to do is display a message on the Modify Ticket screen
when they resolve the ticket and the CF has NOT been set. Everything
else is working fine. Any help there? Thanks.
Kenn
LBNL
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
