Re: [rt-users] Incoming mail with .eml attachments

[Kevin Falcone]

On Thu, Dec 19, 2013 at 01:52:11PM +0100, Marius Flage wrote:
 We have a security queue where we want our users to forward suspicious
 emails to. We want them to forward the eml file itself, so we can get
 the whole email message, including headers and attachments. The problem
 is that RT tries to parse this and then embeds the contents into the
 ticket instead of adding it as a attachment. This means that the
 important part of the forwarded messages, namely the headers, are
 stripped away.

You really have to provide a sample email with complete mime structure
for anyone to comment.

It doesn't have to contain malicious contents, but it does have to
show how your users attach eml files.

-kevin


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[rt-users] Incoming mail with .eml attachments

[Marius Flage]

Hi there!

We have a security queue where we want our users to forward suspicious
emails to. We want them to forward the eml file itself, so we can get
the whole email message, including headers and attachments. The problem
is that RT tries to parse this and then embeds the contents into the
ticket instead of adding it as a attachment. This means that the
important part of the forwarded messages, namely the headers, are
stripped away.

How can we avoid this behaviour?

- Marius