Re: [rt-users] Just finished installing now what
I've also found the O'Reilly book, RT::Essentials to be quite useful. http://www.amazon.com/RT-Essentials-Jesse-Vincent/dp/0596006683/ref=sr_1_1?ie=UTF8qid=1249394974sr=8-1 -Mike -- From: Anton Krall akr...@intruder.com.mx Sent: Monday, August 03, 2009 8:36 AM To: Jeremy Winder jwin...@logicalsi.com Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Just finished installing now what Nice pointers.. Thx Jeremy.. I figured out a lot of these myself the hard way... But seems Im still missing a few things that I found on your url... Thx! From: Jeremy Winder jwin...@logicalsi.com Organization: Logical Solutions, Inc. Date: Mon, 03 Aug 2009 08:31:19 -0400 To: Anton Krall akr...@intruder.com.mx Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Just finished installing now what On Sun, 2009-08-02 at 02:18 -0500, Anton Krall wrote: I just downloaded and installed RT and I got it working but I dont know how to start configuring it.. Besides what the web interface has about users and queues... It seems it needs to know more about email and for example, my domain.. The user web page still shows example.com I read the wiki and found some interesting articles but seems information is scattered. Is there a quick start guide that can help you configure RT to get you up and running faster and a step by step guide on which files to change and configure? Thank You! You can skip a lot of this. But the section it should like you are missing in the RT_SiteConfig.pm: http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.html Here is a series of articles that cover how to install and setup RT the hard way but still has some good information. http://www.sun.com/bigadmin/features/articles/req_track_1.html Beyond that, google...lots of google. Hope this helps, Jeremy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Just finished installing now what
Thx Mike, Ill take a look at it From: Michael Ellis michael_el...@umanitoba.ca Reply-To: Michael Ellis michael_el...@umanitoba.ca Date: Tue, 4 Aug 2009 09:09:52 -0500 To: RT-USERS RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Just finished installing now what I've also found the O'Reilly book, RT::Essentials to be quite useful. http://www.amazon.com/RT-Essentials-Jesse-Vincent/dp/0596006683/ref=sr_1_1?ie= UTF8qid=1249394974sr=8-1 -Mike -- From: Anton Krall akr...@intruder.com.mx Sent: Monday, August 03, 2009 8:36 AM To: Jeremy Winder jwin...@logicalsi.com Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Just finished installing now what Nice pointers.. Thx Jeremy.. I figured out a lot of these myself the hard way... But seems Im still missing a few things that I found on your url... Thx! From: Jeremy Winder jwin...@logicalsi.com Organization: Logical Solutions, Inc. Date: Mon, 03 Aug 2009 08:31:19 -0400 To: Anton Krall akr...@intruder.com.mx Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Just finished installing now what On Sun, 2009-08-02 at 02:18 -0500, Anton Krall wrote: I just downloaded and installed RT and I got it working but I dont know how to start configuring it.. Besides what the web interface has about users and queues... It seems it needs to know more about email and for example, my domain.. The user web page still shows example.com I read the wiki and found some interesting articles but seems information is scattered. Is there a quick start guide that can help you configure RT to get you up and running faster and a step by step guide on which files to change and configure? Thank You! You can skip a lot of this. But the section it should like you are missing in the RT_SiteConfig.pm: http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.htm l Here is a series of articles that cover how to install and setup RT the hard way but still has some good information. http://www.sun.com/bigadmin/features/articles/req_track_1.html Beyond that, google...lots of google. Hope this helps, Jeremy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Just finished installing now what
On Sun, 2009-08-02 at 02:18 -0500, Anton Krall wrote: I just downloaded and installed RT and I got it working but I dont know how to start configuring it.. Besides what the web interface has about users and queues... It seems it needs to know more about email and for example, my domain.. The user web page still shows example.com I read the wiki and found some interesting articles but seems information is scattered. Is there a quick start guide that can help you configure RT to get you up and running faster and a step by step guide on which files to change and configure? Thank You! You can skip a lot of this. But the section it should like you are missing in the RT_SiteConfig.pm: http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.html Here is a series of articles that cover how to install and setup RT the hard way but still has some good information. http://www.sun.com/bigadmin/features/articles/req_track_1.html Beyond that, google...lots of google. Hope this helps, Jeremy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Just finished installing now what
Nice pointers.. Thx Jeremy.. I figured out a lot of these myself the hard way... But seems Im still missing a few things that I found on your url... Thx! From: Jeremy Winder jwin...@logicalsi.com Organization: Logical Solutions, Inc. Date: Mon, 03 Aug 2009 08:31:19 -0400 To: Anton Krall akr...@intruder.com.mx Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Just finished installing now what On Sun, 2009-08-02 at 02:18 -0500, Anton Krall wrote: I just downloaded and installed RT and I got it working but I dont know how to start configuring it.. Besides what the web interface has about users and queues... It seems it needs to know more about email and for example, my domain.. The user web page still shows example.com I read the wiki and found some interesting articles but seems information is scattered. Is there a quick start guide that can help you configure RT to get you up and running faster and a step by step guide on which files to change and configure? Thank You! You can skip a lot of this. But the section it should like you are missing in the RT_SiteConfig.pm: http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.html Here is a series of articles that cover how to install and setup RT the hard way but still has some good information. http://www.sun.com/bigadmin/features/articles/req_track_1.html Beyond that, google...lots of google. Hope this helps, Jeremy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Just finished installing now what
I just downloaded and installed RT and I got it working but I dont know how to start configuring it.. Besides what the web interface has about users and queues... It seems it needs to know more about email and for example, my domain.. The user web page still shows example.com I read the wiki and found some interesting articles but seems information is scattered. Is there a quick start guide that can help you configure RT to get you up and running faster and a step by step guide on which files to change and configure? Thank You! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
