Is the ticket owner supposed to be the approver?
In that case use {eva{$self-OwnerObj-Name}}
-Ashishl
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] On Behalf Of Jim Tambling
[jim.tambl...@datatote.co.uk]
Sent: Thursday, March 05, 2009 6:13 PM
To: rt-us...@bestpractical.com
Subject: [rt-users] Little help with template
Hi,
I should state I have no knowledge of Perl beforehand. I have a scrip that
notifies the requestor when an approval ticket has been approved. This is the
template;
Subject: Ticket Approved: {$Ticket-Subject}
Greetings,
Your ticket has been approved by { eval { $Approval-OwnerObj-Name } }.
Other approvals may be pending.
The requestor receives the email as shown below;
Greetings,
Your ticket has been approved by .
Other approvals may be pending.
Notice the distinct lack of the approver's name.
Thnaks
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