Re: [rt-users] Lockdown CC and AdminCC
On Mon, Aug 24, 2015 at 4:51 AM, Joseph D. Wagner j...@josephdwagner.info wrote: I need to limit what users can enter into CC and AdminCC. I cannot have them entering email addresses for those without logins. What do you mean by without logins? The email address needs to correspond to a user that already exists on the system? -m
Re: [rt-users] Lockdown CC and AdminCC
What do you mean by without logins? The email address needs to correspond to a user that already exists on the system? Yes. Here's what happened. A privileged user entered an external email address into the CC field, which did not have an account. RT autocreated an account for that person, and it accepted that external email address on the CC field. I need to prevent that. How can I limit CC and AdminCC to email addresses that already have accounts? Either rejecting the ticket or silently failing to add the CC/AdminCC email address would be acceptable. Joseph D. Wagner
[rt-users] Lockdown CC and AdminCC
I need to limit what users can enter into CC and AdminCC. I cannot have them entering email addresses for those without logins. How can I limit or secure this? Joseph D. Wagner
Re: [rt-users] Lockdown CC and AdminCC
On Mon, Aug 24, 2015 at 2:02 PM, Joseph D. Wagner j...@josephdwagner.info wrote: What do you mean by without logins? The email address needs to correspond to a user that already exists on the system? Yes. Here's what happened. A privileged user entered an external email address into the CC field, which did not have an account. RT autocreated an account for that person, and it accepted that external email address on the CC field. I need to prevent that. How can I limit CC and AdminCC to email addresses that already have accounts? Either rejecting the ticket or silently failing to add the CC/AdminCC email address would be acceptable. Use a callback. Do you know what those are? -m
Re: [rt-users] Lockdown CC and AdminCC
On 24 Aug 2015, at 15:40, Matt Zagrabelny wrote: On Mon, Aug 24, 2015 at 2:02 PM, Joseph D. Wagner j...@josephdwagner.info wrote: What do you mean by without logins? The email address needs to correspond to a user that already exists on the system? Yes. Here's what happened. A privileged user entered an external email address into the CC field, which did not have an account. RT autocreated an account for that person, and it accepted that external email address on the CC field. I need to prevent that. How can I limit CC and AdminCC to email addresses that already have accounts? Either rejecting the ticket or silently failing to add the CC/AdminCC email address would be acceptable. Use a callback. Do you know what those are? Specifically: You can use the BeforeCreate callback to prevent accidental creation of . It is available in Ticket/Create.html, SelfService/Create.html, and m/ticket/create. It is NOT available for the QuickCreate widget, so users of that widget could add bogus Requestors at will. Anyone who can add ad hoc recipients to ticket updates share the ability to add users to RT, so you may want to find a callback in the Update pages as well. If controlling user creation by gatekeeping many different paths of ticket modification seems like a shoddy approach to you, you are not wrong. In RT's defense, its eagerness to add new users whenever it sees a new email address is rooted in the days before spam from random addresses to random addresses and via random compromised web applications was a widespread problem. If you use ExternalAuth, setting AutoCreateNonExternalUsers to 0 seems to be an option that would block creation of users not in one of your configured external auth sources, but it may have undesirable side-effects. If you want random strangers to be able to send your RT mail that opens new tickets, you are stuck with gatekeeping other paths to user auto-creation.
