Re: [rt-users] Merging RT Installations
On Wed, Nov 28, 2012 at 08:48:02AM -0500, testwreq wreq wrote: Actually, there are 2 seperate installations of RT 3.8.2 and 4.0.8 on centosos and ubuntu respectively. We need to import open tickets from 3.8.2 and export them into 4.0.8. Are there any scripts in the upgrade that can be pulled to do this? Nope. Please see my earlier reply to Tim Gustafson. -kevin On Tue, Nov 27, 2012 at 9:40 PM, Kevin Falcone [1]falc...@bestpractical.com wrote: On Tue, Nov 27, 2012 at 03:25:05PM -0500, testwreq wreq wrote: We have a similar situation where we want to import our open tickets from the current 3.8.2 sytem to the new 4.0.8 installation. Is there a script that can help do that? That sounds like you want a simple upgrade. Have you reviewed the upgrading process documentation? It's covered in the README and UPGRADING-4.0 available from here [2]http://bestpractical.com/rt/docs/latest/ and written about here [3]http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html pgp7iGj5gjmMY.pgp Description: PGP signature We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Merging RT Installations
On Mon, Nov 26, 2012 at 08:05:30PM -0800, Tim Gustafson wrote: We have a handful of RT installations on campus, and we'd like to merge them together, and we'd like to retain ticket history. That means that we need a way to import tickets from one system to another, keeping in mind that there may be duplicate ticket numbers involved. We're OK with ticket numbers changing - that's unfortunate, but unavoidable. Is there any tool that allows us to import all the tickets (and comments, attachments, queues, groups, users, etc) from one RT system to another? There isn't currently a released tool for this. We've been working on something and testing it out with a few clients and expect that it will ship with 4.2. If you need this prior to the public release, I can point you at the right people to figure it out. -kevin pgpx7THYcfgwY.pgp Description: PGP signature We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Merging RT Installations
There isn't currently a released tool for this. We've been working on something and testing it out with a few clients and expect that it will ship with 4.2. If you need this prior to the public release, I can point you at the right people to figure it out. What's the planned release date for 4.2? I think I can hold off importing the old data for a few months, but probably not more than 3 months. -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Merging RT Installations
We have a similar situation where we want to import our open tickets from the current 3.8.2 sytem to the new 4.0.8 installation. Is there a script that can help do that? On Tue, Nov 27, 2012 at 1:19 PM, Tim Gustafson t...@soe.ucsc.edu wrote: There isn't currently a released tool for this. We've been working on something and testing it out with a few clients and expect that it will ship with 4.2. If you need this prior to the public release, I can point you at the right people to figure it out. What's the planned release date for 4.2? I think I can hold off importing the old data for a few months, but probably not more than 3 months. -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Merging RT Installations
On Tue, Nov 27, 2012 at 10:19:29AM -0800, Tim Gustafson wrote: There isn't currently a released tool for this. We've been working on something and testing it out with a few clients and expect that it will ship with 4.2. If you need this prior to the public release, I can point you at the right people to figure it out. What's the planned release date for 4.2? I think I can hold off importing the old data for a few months, but probably not more than 3 months. Unfortunately, we can't commit to release dates. We're currently hard at work on a lot of feature branches that will be part of 4.2. We'll be making 4.1 development releases, so it may be worth monitoring rt-devel for those releases. -kevin pgpNK1ZES98bP.pgp Description: PGP signature We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Merging RT Installations
On Tue, Nov 27, 2012 at 03:25:05PM -0500, testwreq wreq wrote: We have a similar situation where we want to import our open tickets from the current 3.8.2 sytem to the new 4.0.8 installation. Is there a script that can help do that? That sounds like you want a simple upgrade. Have you reviewed the upgrading process documentation? It's covered in the README and UPGRADING-4.0 available from here http://bestpractical.com/rt/docs/latest/ and written about here http://blog.bestpractical.com/2011/07/upgrading-to-rt-4.html -kevin pgpnc3PKHRR4g.pgp Description: PGP signature We're hiring! http://bestpractical.com/jobs
[rt-users] Merging RT Installations
Hi, We have a handful of RT installations on campus, and we'd like to merge them together, and we'd like to retain ticket history. That means that we need a way to import tickets from one system to another, keeping in mind that there may be duplicate ticket numbers involved. We're OK with ticket numbers changing - that's unfortunate, but unavoidable. Is there any tool that allows us to import all the tickets (and comments, attachments, queues, groups, users, etc) from one RT system to another? -- Tim Gustafson t...@soe.ucsc.edu 831-459-5354 Baskin Engineering, Room 313A We're hiring! http://bestpractical.com/jobs
