Re: [rt-users] New to rt
On 10/04/2012 08:30 AM, The Todd wrote: > Ok guys, need some help, installed request tracker 3.8 Ubuntu 12.04. Its > running, I'm having issues with receiving emails. If this is a new install, we highly recommend starting with the 4.0 series (4.0.7 is the latest). There's even a request-tracker4 package in Ubuntu 12.04 Precise... and it's security patched unlike request-tracker3.8 in Precise. Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] New to rt
Looks like you're probably missing a section in your Apache config. See the part about "Setting up the web interface" in http://bestpractical.com/rt/docs/3.8/README.html If you can't figure it out, we'll probably need to see your Apache config to figure out exactly what's incorrect. -Matt On Thu, Oct 4, 2012 at 11:30 AM, The Todd <3di...@gmail.com> wrote: > Ok guys, need some help, installed request tracker 3.8 Ubuntu 12.04. Its > running, I'm having issues with receiving emails. > > Here's the command. Tried it and also localhost getting the same thing. > > cat /tmp/mail_message |/usr/bin/rt-mailgate --queue general --action > correspond --url http://stl11fgirtk01.root.ad > > > Here's the error. > > root@stl11fgirtk01:/usr/bin# cat /tmp/mail_message |/usr/bin/rt-mailgate > --queue general --action correspond --url http://stl11fgirtk01.root.ad > An Error Occurred > = > > 404 Not Found > > Here's what I get in apache2 access log > > 172.29.100.90 - - [04/Oct/2012:06:29:14 -0900] "POST > /REST/1.0/NoAuth/mail-gateway HTTP/1.1" 404 516 "-" "libwww-perl/6.03" > > > > > > Final RT training for 2012 in Atlanta, GA - October 23 & 24 > http://bestpractical.com/training > > We're hiring! http://bestpractical.com/jobs > Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] New to rt
Ok guys, need some help, installed request tracker 3.8 Ubuntu 12.04. Its running, I'm having issues with receiving emails. Here's the command. Tried it and also localhost getting the same thing. cat /tmp/mail_message |/usr/bin/rt-mailgate --queue general --action correspond --url http://stl11fgirtk01.root.ad Here's the error. root@stl11fgirtk01:/usr/bin# cat /tmp/mail_message |/usr/bin/rt-mailgate --queue general --action correspond --url http://stl11fgirtk01.root.ad An Error Occurred = 404 Not Found Here's what I get in apache2 access log 172.29.100.90 - - [04/Oct/2012:06:29:14 -0900] "POST /REST/1.0/NoAuth/mail-gateway HTTP/1.1" 404 516 "-" "libwww-perl/6.03" Final RT training for 2012 in Atlanta, GA - October 23 & 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] New to RT and need help with RT_SiteConfig.PM
On Mon, 11 May 2009 20:09:25 -0400, "Eric Chatham" said: > Anyhow, I get the gist how to modify the file. I'm just wondering if > someone could provide me with some examples? That would be greatly > appreciated. Thanks, once again. :) Set($rtname, 'Your Name Here'); Set($Organization, 'Your Organization Here'); Set($CorrespondAddress , 'addr...@your.domain'); Set($CommentAddress , 'address-comm...@your.domain'); Set($Timezone , 'US/Pacific'); # obviously choose what suits you Set($DatabaseType, 'mysql'); # e.g. Pg or mysql Set($DatabaseUser , 'dbuser'); Set($DatabasePassword , 'dbpass'); Set($DatabaseName , 'database'); Set($WebPath , "/rt"); Set($WebBaseURL , "http://www.your.domain";); Fill in as appropriate. It's fairly straightforward. Again, RT_Config.pm is quite well documented (perldoc RT_Config.pm and you'll see all the options). ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New to RT and need help with RT_SiteConfig.PM
Thanks for the reply. Can we please just overlook the "silly" signature? The message gets appended on all outgoing e-mail from our organization! Anyhow, I get the gist how to modify the file. I'm just wondering if someone could provide me with some examples? That would be greatly appreciated. Thanks, once again. :) -Original Message- From: Gary Greene [mailto:ggre...@minervanetworks.com] Sent: Monday, May 11, 2009 6:43 PM To: Eric Chatham; Ruslan Zakirov Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] New to RT and need help with RT_SiteConfig.PM > -Original Message- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf > Of Eric Chatham > Sent: Monday, May 11, 2009 3:12 PM > To: Ruslan Zakirov > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] New to RT and need help with RT_SiteConfig.PM > > Sorry about the second e-mail. On the first one, I received > an undeliverable NDR when I tried posting. > > Thank you for the reply. There is no step called "make > initdb" on the installation guide I'm using for CentOS 5.1 > from the wiki. > > There is a "rt-setup-database --action init" command though. > I ran this command with the --dba and --dba-password flags, > using root and the root password. > > I'm still unsure how to configure the RT_SiteConfig.pm perl module. > > Eric Chatham > > CONFIDENTIAL. This e-mail and any attached files are > confidential and should be destroyed and/or returned if you > are not the intended and proper recipient. Sorry for being a little pedantic, but First, please don't top post, the flow of the conversation gets lost if you do, Second, this is a mailing list, your signature is more than a little silly in this case. Now on to the meat of the issue: The best way to configure your RT_SiteConfig.pm is to open it in your favourite editor (vi, emacs, or nano) and then edit what is there using the RT_Config.pm as a guide to what you can change. In most cases, both of these files will be located in /etc/rt3/. In most cases, a minimal configuration will override the default rtname, organization, webpath, webdomain, and timezone. These, and other options are fairly well documented in RT_Config.pm -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New to RT and need help with RT_SiteConfig.PM
> -Original Message- > From: rt-users-boun...@lists.bestpractical.com > [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf > Of Eric Chatham > Sent: Monday, May 11, 2009 3:12 PM > To: Ruslan Zakirov > Cc: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] New to RT and need help with RT_SiteConfig.PM > > Sorry about the second e-mail. On the first one, I received > an undeliverable NDR when I tried posting. > > Thank you for the reply. There is no step called "make > initdb" on the installation guide I'm using for CentOS 5.1 > from the wiki. > > There is a "rt-setup-database --action init" command though. > I ran this command with the --dba and --dba-password flags, > using root and the root password. > > I'm still unsure how to configure the RT_SiteConfig.pm perl module. > > Eric Chatham > > CONFIDENTIAL. This e-mail and any attached files are > confidential and should be destroyed and/or returned if you > are not the intended and proper recipient. Sorry for being a little pedantic, but First, please don't top post, the flow of the conversation gets lost if you do, Second, this is a mailing list, your signature is more than a little silly in this case. Now on to the meat of the issue: The best way to configure your RT_SiteConfig.pm is to open it in your favourite editor (vi, emacs, or nano) and then edit what is there using the RT_Config.pm as a guide to what you can change. In most cases, both of these files will be located in /etc/rt3/. In most cases, a minimal configuration will override the default rtname, organization, webpath, webdomain, and timezone. These, and other options are fairly well documented in RT_Config.pm -- Gary L. Greene, Jr. IT Operations Minerva Networks, Inc. Cell: (650) 704-6633 Phone: (408) 240-1239 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New to RT and need help with RT_SiteConfig.PM
Sorry about the second e-mail. On the first one, I received an undeliverable NDR when I tried posting. Thank you for the reply. There is no step called "make initdb" on the installation guide I'm using for CentOS 5.1 from the wiki. There is a "rt-setup-database --action init" command though. I ran this command with the --dba and --dba-password flags, using root and the root password. I'm still unsure how to configure the RT_SiteConfig.pm perl module. Eric Chatham CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New to RT and need help with RT_SiteConfig.PM
Don't ever double post! You have high chances to be ignored completly as sort of punishment. On Tue, May 12, 2009 at 1:28 AM, Eric Chatham wrote: > Hello, > > > > I am brand new to RT request tracker. I am using the installation guide for > CentOS 5.1 /RHEL 5.1 to install RT 3.6.6. [snip] -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New to RT and need help with RT_SiteConfig.PM
You shouldn't create an user in the DB, but as well you shouldn't use root. User and permissions are created during 'make initdb' step. This options can be configured using ./configure script as well. I don't think it's good idea to mess with pathes of a system when you havn't learnt how to configure it and install. Make a step at a time. On Tue, May 12, 2009 at 12:39 AM, Eric Chatham wrote: > Hello, > > > > I am brand new to RT request tracker. I am using the installation guide for > CentOS 5.1 /RHEL 5.1 to install RT 3.6.6. > > > > http://wiki.bestpractical.com/view/Rhel5InstallGuide > > > > I am stuck at the point where it wants me to configure the variables in > /etc/rt3/RT_SiteConfig.pm. The name of the server I am configuring for RT > is “rtsrv01.domain.local.” The website I want to use is > http://rt3.domain.local. For the dbuser, do I want to use “root” or should > I create another dbuser for RT? If so, what DB Permissions should I set? > Lastly, I want the “htmldir” to be /opt/rt3/html not the default > /usr/share/rt3/html. Where would I change that? > > > > Thank you for your assistance. > > > > Eric Chatham > > > CONFIDENTIAL. This e-mail and any attached files are confidential and should > be destroyed and/or returned if you are not the intended and proper > recipient. > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] New to RT and need help with RT_SiteConfig.PM
Hello, I am brand new to RT request tracker. I am using the installation guide for CentOS 5.1 /RHEL 5.1 to install RT 3.6.6. http://wiki.bestpractical.com/view/Rhel5InstallGuide I am stuck at the point where it wants me to configure the variables in /etc/rt3/RT_SiteConfig.pm. The name of the server I am configuring for RT is "rtsrv01.domain.local." The website I want to use is http://rt3.domain.local. For the dbuser, do I want to use "root" or should I create another dbuser for RT? If so, what DB Permissions should I set? Lastly, I want the "htmldir" to be /opt/rt3/html not the default /usr/share/rt3/html. Where would I change that? Thank you for your assistance. Eric Chatham CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] New to RT and need help with RT_SiteConfig.PM
Hello, I am brand new to RT request tracker. I am using the installation guide for CentOS 5.1 /RHEL 5.1 to install RT 3.6.6. http://wiki.bestpractical.com/view/Rhel5InstallGuide I am stuck at the point where it wants me to configure the variables in /etc/rt3/RT_SiteConfig.pm. The name of the server I am configuring for RT is "rtsrv01.domain.local." The website I want to use is http://rt3.domain.local. For the dbuser, do I want to use "root" or should I create another dbuser for RT? If so, what DB Permissions should I set? Lastly, I want the "htmldir" to be /opt/rt3/html not the default /usr/share/rt3/html. Where would I change that? Thank you for your assistance. Eric Chatham CONFIDENTIAL. This e-mail and any attached files are confidential and should be destroyed and/or returned if you are not the intended and proper recipient. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] New to rt, sendmail
Hi, I seem to be having a lot of trouble setting up the email configuration. I actually don't really seem to know what's going on... Does the server which rt is set up on have to be a webserver w/ a domain name? I looked into some webservers and it seemed that they wouldn't let me install rt on it. I set up rt on a local server, and was able to get apache to work. When I started a new ticket i received an email to myself from "The default queue via RT <[EMAIL PROTECTED]>." How do I send email back to rt? Where do I change example.org? Thanks, Allen ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] New to RT - doco frustrations
Thanks Phil - it looks promising! The wiki here also looks quite clear and informative http://www.css.washington.edu/wiki/How_to -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Epstein, Philip Sent: Thursday, October 25, 2007 4:53 AM To: RT-Users@lists.bestpractical.com Subject: RE: [rt-users] New to RT - doco frustrations Hey Chris, I found the documentation from the MIT IS department to be helpful, especially from the perspective of the "ordinary user": http://web.mit.edu/tooltime/notebook/reference/documentation.html Phil -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christopher Short Sent: Thursday, October 18, 2007 1:29 AM To: RT-Users@lists.bestpractical.com Subject: RE: [rt-users] New to RT - doco frustrations Thanks Robert, I guess I've got a foot in multiple camps - I am au fait with perl, and might be doing some fancy scrip stuff later, but for the moment I just want to stay one step ahead of the users/the tech support team. I at least want to understand everything that ordinary users will see when they log into RT - for example "approvals". The most appropriate wiki page seemed to be http://wiki.bestpractical.com/view/ManualApprovals but it's not very clear. (Also I'm not sure of the etiquette but I prefer to post all replies back to the mailing list in case the info helps someone else) Chris -Original Message- From: Robert Long [mailto:[EMAIL PROTECTED] Sent: Thursday, October 18, 2007 2:57 PM To: Christopher Short Subject: Re: [rt-users] New to RT - doco frustrations If you're just going to administer RT, the book should be fine, if you're going to be developing scrips and the such, you should use perldoc and be proficient with perl. I know that's probably not what you're wanting to hear, but AFAIK no good documentation of the methods or data structures for RT exists anywhere. .r' Christopher Short wrote: > > Hi, > > I'm new to RT but am flogging it at my company so I'd like to > understand the different features it has to offer. > > It seems pretty cool and exciting. > > > > BUT ... much of the wiki.bestpractical.com is broken-formatted and hard > to follow. I gather that it's been switched from Kwiki formatting to > Wifty, and that seems to have broken formatting on many pages. There's > not a single mention of Wifty on the wiki, and I can't find > information on the wifty markup anywhere. I see that someone else > asked about the markup recently and got no reply. > > > > I'll get the O'Reilly book at some stage, but it's over two years old, > so I'd imagine it would be quite out of date by now - I'd prefer some > online source. > > > > Has wiki.bestpractical.com been superceded by some other site as the > primary guide to RT? > > > > thanks, > > Chris > > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com The information transmitted in this electronic communication is intended only for the person or entity to whom it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this information in error, please contact the Compliance HelpLine at 800-856-1983 and properly dispose of this information. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com __
RE: [rt-users] New to RT - doco frustrations
Hey Chris, I found the documentation from the MIT IS department to be helpful, especially from the perspective of the "ordinary user": http://web.mit.edu/tooltime/notebook/reference/documentation.html Phil -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Christopher Short Sent: Thursday, October 18, 2007 1:29 AM To: RT-Users@lists.bestpractical.com Subject: RE: [rt-users] New to RT - doco frustrations Thanks Robert, I guess I've got a foot in multiple camps - I am au fait with perl, and might be doing some fancy scrip stuff later, but for the moment I just want to stay one step ahead of the users/the tech support team. I at least want to understand everything that ordinary users will see when they log into RT - for example "approvals". The most appropriate wiki page seemed to be http://wiki.bestpractical.com/view/ManualApprovals but it's not very clear. (Also I'm not sure of the etiquette but I prefer to post all replies back to the mailing list in case the info helps someone else) Chris -Original Message- From: Robert Long [mailto:[EMAIL PROTECTED] Sent: Thursday, October 18, 2007 2:57 PM To: Christopher Short Subject: Re: [rt-users] New to RT - doco frustrations If you're just going to administer RT, the book should be fine, if you're going to be developing scrips and the such, you should use perldoc and be proficient with perl. I know that's probably not what you're wanting to hear, but AFAIK no good documentation of the methods or data structures for RT exists anywhere. .r' Christopher Short wrote: > > Hi, > > I'm new to RT but am flogging it at my company so I'd like to > understand the different features it has to offer. > > It seems pretty cool and exciting. > > > > BUT ... much of the wiki.bestpractical.com is broken-formatted and hard > to follow. I gather that it's been switched from Kwiki formatting to > Wifty, and that seems to have broken formatting on many pages. There's > not a single mention of Wifty on the wiki, and I can't find > information on the wifty markup anywhere. I see that someone else > asked about the markup recently and got no reply. > > > > I'll get the O'Reilly book at some stage, but it's over two years old, > so I'd imagine it would be quite out of date by now - I'd prefer some > online source. > > > > Has wiki.bestpractical.com been superceded by some other site as the > primary guide to RT? > > > > thanks, > > Chris > > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com The information transmitted in this electronic communication is intended only for the person or entity to whom it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this information in error, please contact the Compliance HelpLine at 800-856-1983 and properly dispose of this information. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] New to RT - doco frustrations
Thanks Robert, I guess I've got a foot in multiple camps - I am au fait with perl, and might be doing some fancy scrip stuff later, but for the moment I just want to stay one step ahead of the users/the tech support team. I at least want to understand everything that ordinary users will see when they log into RT - for example "approvals". The most appropriate wiki page seemed to be http://wiki.bestpractical.com/view/ManualApprovals but it's not very clear. (Also I'm not sure of the etiquette but I prefer to post all replies back to the mailing list in case the info helps someone else) Chris -Original Message- From: Robert Long [mailto:[EMAIL PROTECTED] Sent: Thursday, October 18, 2007 2:57 PM To: Christopher Short Subject: Re: [rt-users] New to RT - doco frustrations If you're just going to administer RT, the book should be fine, if you're going to be developing scrips and the such, you should use perldoc and be proficient with perl. I know that's probably not what you're wanting to hear, but AFAIK no good documentation of the methods or data structures for RT exists anywhere. .r' Christopher Short wrote: > > Hi, > > I'm new to RT but am flogging it at my company so I'd like to > understand the different features it has to offer. > > It seems pretty cool and exciting. > > > > BUT ... much of the wiki.bestpractical.com is broken-formatted and hard > to follow. I gather that it's been switched from Kwiki formatting to > Wifty, and that seems to have broken formatting on many pages. There's > not a single mention of Wifty on the wiki, and I can't find > information on the wifty markup anywhere. I see that someone else > asked about the markup recently and got no reply. > > > > I'll get the O'Reilly book at some stage, but it's over two years old, > so I'd imagine it would be quite out of date by now - I'd prefer some > online source. > > > > Has wiki.bestpractical.com been superceded by some other site as the > primary guide to RT? > > > > thanks, > > Chris > > > > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] New to RT - doco frustrations
Hi, I'm new to RT but am flogging it at my company so I'd like to understand the different features it has to offer. It seems pretty cool and exciting. BUT ... much of the wiki.bestpractical.com is broken-formatted and hard to follow. I gather that it's been switched from Kwiki formatting to Wifty, and that seems to have broken formatting on many pages. There's not a single mention of Wifty on the wiki, and I can't find information on the wifty markup anywhere. I see that someone else asked about the markup recently and got no reply. I'll get the O'Reilly book at some stage, but it's over two years old, so I'd imagine it would be quite out of date by now - I'd prefer some online source. Has wiki.bestpractical.com been superceded by some other site as the primary guide to RT? thanks, Chris ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
