Re: [rt-users] One get two emails when sendiing emails to queue

2012-02-09 Thread Kenneth Crocker 
Martin,

If you notice others getting emails confirming their transaction, then
perhaps you should turn off $NotifyActor in your RT_Siteconfig.pm file.

Kenn

On Thu, Feb 9, 2012 at 4:25 AM, Martin Petersson  wrote:

>  Hello,
>
> ** **
>
> I wonder how to stop RT from sending out two emails?
>
> I get one confirmation message that you have this ticket nr and so on and
> that’s ok but one do also get a message that showing me what I wrote. Can I
> turn that off somehow?
>
> ** **
>
> Med Vänliga Hälsningar/Best Regards
>
> 
>
> Martin Petersson
>
> (: Office +46 (0)522 98028 
>
> (: Fax +46 (0)70 25 79 453
>
> :: *www.uanet.se*
>
> ** **
>
> ** **
>
> Gustaf Mattssons Väg 2
>
> 451 50 Uddevalla
>
> Orgnr: 556702-4095
>
> Styrelsens säte: Uddevalla
>
> P *Please consider the environment before printing this e-mail.*
>
> ** **
>
> 
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012
>

RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 & 6, 2012

Re: [rt-users] One get two emails when sendiing emails to queue

2012-02-09 Thread 20/20 Lab 
Sounds like you have yourself set as the admincc of the queue?  It was 
something I noticed when I started using rt.  Turned it off as we 
started to add more and more users simply because I was getting tons of 
emails about tickets I had nothing to do with.


-Matt

On 02/09/2012 4:25 AM, Martin Petersson wrote:


Hello,

I wonder how to stop RT from sending out two emails?

I get one confirmation message that you have this ticket nr and so on 
and that's ok but one do also get a message that showing me what I 
wrote. Can I turn that off somehow?


Med Vänliga Hälsningar/Best Regards



Martin Petersson

(:Office +46 (0)522 98028

(:Fax +46 (0)70 25 79 453

::_www.uanet.se _

Gustaf Mattssons Väg 2

451 50 Uddevalla

Orgnr: 556702-4095

Styrelsens säte: Uddevalla

P*Please consider the environment before printing this e-mail.*




RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston --- March 5&  6, 2012



RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 & 6, 2012

[rt-users] One get two emails when sendiing emails to queue

2012-02-09 Thread Martin Petersson 
Hello,

I wonder how to stop RT from sending out two emails?
I get one confirmation message that you have this ticket nr and so on and 
that's ok but one do also get a message that showing me what I wrote. Can I 
turn that off somehow?

Med Vänliga Hälsningar/Best Regards

Martin Petersson
*: Office +46 (0)522 98028
*: Fax +46 (0)70 25 79 453
*: www.uanet.se


Gustaf Mattssons Väg 2
451 50 Uddevalla
Orgnr: 556702-4095
Styrelsens säte: Uddevalla
P Please consider the environment before printing this e-mail.


RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 & 6, 2012