Re: [rt-users] Possible to deny Resolve. Reject permissions?
You better look at SetStatus in RT/Ticket_Overlay.pm.
On Wed, Mar 9, 2011 at 7:07 PM, Raed El-Hames
wrote:
> Yan:
>
> One way of doing this is to put the hack in Elements/SelectStatus
> Something like :
> if
> ($session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'})
> {
> @status = $queue->StatusArray();
> } else {
> @status = RT->Config->Get('ActiveStatus') ;
> }
>
> The above will hide the non active statuses (resolve/reject/delete) from the
> dropdown unless the user can resolve/reject etc.
>
> But you need to define / work on how you establish
> $session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'}
>
> It all depends on how you distinguish those that can resolve from those that
> cannot.
>
> Roy
>
>> -Original Message-
>> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
>> boun...@lists.bestpractical.com] On Behalf Of Yan Seiner
>> Sent: 09 March 2011 13:44
>> To: Ruslan Zakirov
>> Cc: rt-users@lists.bestpractical.com
>> Subject: Re: [rt-users] Possible to deny Resolve. Reject permissions?
>>
>> So... Any hints on the hack? And/or, when will 4.0 be out?
>>
>> Ruslan Zakirov wrote:
>> > Hello,
>> >
>> > In 3.8 with a hack. In 4.0 with lifecycles configuration.
>> >
>> > On Wed, Mar 9, 2011 at 7:41 AM, Yan Seiner wrote:
>> >
>> >> Is it possible to deny users permission to Resolve or Reject a ticket
>> while
>> >> giving them modify permissions on the ticket?
>> >>
>> >> --
>> >> My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab
>> is
>> >> Turkish. My democracy is Greek. My wine is French. My coffee is
>> Brazilian..
>> >> My language is English. My movies are American. My music is African. My
>> >> beers are German. My shirt is Indian. My oil is Saudi Arabian. My
>> >> electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My
>> math
>> >> is Arabic, my writing Latin. And you complain that your neighbor is
>> Mexican?
>> >>
>> >>
>> >>
>> >
>> >
>> >
>> >
>>
>>
>> --
>> My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is
>> Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian.
>> My language is English. My movies are American. My music is African. My
>> beers are German. My shirt is Indian. My oil is Saudi Arabian. My
>> electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My
>> math is Arabic, my writing Latin. And you complain that your neighbor is
>> Mexican?
>
>
--
Best regards, Ruslan.
Re: [rt-users] Possible to deny Resolve. Reject permissions?
Yan:
One way of doing this is to put the hack in Elements/SelectStatus
Something like :
if
($session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'})
{
@status = $queue->StatusArray();
} else {
@status = RT->Config->Get('ActiveStatus') ;
}
The above will hide the non active statuses (resolve/reject/delete) from the
dropdown unless the user can resolve/reject etc.
But you need to define / work on how you establish
$session{'CurrentUser'}{'can_resolve_ticket_or_whatever_you_want_to_call_it'}
It all depends on how you distinguish those that can resolve from those that
cannot.
Roy
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Yan Seiner
> Sent: 09 March 2011 13:44
> To: Ruslan Zakirov
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Possible to deny Resolve. Reject permissions?
>
> So... Any hints on the hack? And/or, when will 4.0 be out?
>
> Ruslan Zakirov wrote:
> > Hello,
> >
> > In 3.8 with a hack. In 4.0 with lifecycles configuration.
> >
> > On Wed, Mar 9, 2011 at 7:41 AM, Yan Seiner wrote:
> >
> >> Is it possible to deny users permission to Resolve or Reject a ticket
> while
> >> giving them modify permissions on the ticket?
> >>
> >> --
> >> My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab
> is
> >> Turkish. My democracy is Greek. My wine is French. My coffee is
> Brazilian..
> >> My language is English. My movies are American. My music is African. My
> >> beers are German. My shirt is Indian. My oil is Saudi Arabian. My
> >> electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My
> math
> >> is Arabic, my writing Latin. And you complain that your neighbor is
> Mexican?
> >>
> >>
> >>
> >
> >
> >
> >
>
>
> --
> My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is
> Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian.
> My language is English. My movies are American. My music is African. My
> beers are German. My shirt is Indian. My oil is Saudi Arabian. My
> electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My
> math is Arabic, my writing Latin. And you complain that your neighbor is
> Mexican?
Re: [rt-users] Possible to deny Resolve. Reject permissions?
So... Any hints on the hack? And/or, when will 4.0 be out? Ruslan Zakirov wrote: Hello, In 3.8 with a hack. In 4.0 with lifecycles configuration. On Wed, Mar 9, 2011 at 7:41 AM, Yan Seiner wrote: Is it possible to deny users permission to Resolve or Reject a ticket while giving them modify permissions on the ticket? -- My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian.. My language is English. My movies are American. My music is African. My beers are German. My shirt is Indian. My oil is Saudi Arabian. My electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My math is Arabic, my writing Latin. And you complain that your neighbor is Mexican? -- My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian. My language is English. My movies are American. My music is African. My beers are German. My shirt is Indian. My oil is Saudi Arabian. My electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My math is Arabic, my writing Latin. And you complain that your neighbor is Mexican?
Re: [rt-users] Possible to deny Resolve. Reject permissions?
Hello, In 3.8 with a hack. In 4.0 with lifecycles configuration. On Wed, Mar 9, 2011 at 7:41 AM, Yan Seiner wrote: > Is it possible to deny users permission to Resolve or Reject a ticket while > giving them modify permissions on the ticket? > > -- > My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is > Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian. > My language is English. My movies are American. My music is African. My > beers are German. My shirt is Indian. My oil is Saudi Arabian. My > electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My math > is Arabic, my writing Latin. And you complain that your neighbor is Mexican? > > -- Best regards, Ruslan.
[rt-users] Possible to deny Resolve. Reject permissions?
Is it possible to deny users permission to Resolve or Reject a ticket while giving them modify permissions on the ticket? -- My car is Japanese. My Vodka is Russian. My pizza is Italian. My kebab is Turkish. My democracy is Greek. My wine is French. My coffee is Brazilian. My language is English. My movies are American. My music is African. My beers are German. My shirt is Indian. My oil is Saudi Arabian. My electronics are Taiwanese. My rifle is Czech. My shoes are Chinese. My math is Arabic, my writing Latin. And you complain that your neighbor is Mexican?
