Re: [rt-users] Prevent 'Reply' to ticket?
On Thu, Sep 26, 2013 at 07:44:25PM +0300, Boli wrote: I have a queue to which I want to prevent anyone 'reply'-ing. Despite removing all 'Reply to ticket' rights for all groups, and having no 'user' rights at all, it's still possible for my normal non-superuser account to reply to the ticket. If your users have Modify tickets, they also implicitly have Reply to Ticket. -kevin pgpBYM64VgVb6.pgp Description: PGP signature -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
[rt-users] Prevent 'Reply' to ticket?
Hi I have a queue to which I want to prevent anyone 'reply'-ing. Despite removing all 'Reply to ticket' rights for all groups, and having no 'user' rights at all, it's still possible for my normal non-superuser account to reply to the ticket. What am I missing? Thanks for any help... -- Jon 'Boli' Copeland Network Engineer IT Sales Services Ltd b...@itss.co.tz +255 (0) 685 374780 -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
